3. CRM AddOn Factory Germany (Developer/ Support)

4. CRM AddOn U.S. St. Louis, MO (Sales & Fulfillment)

5. CRM AddOn Support Suite www.crmaddon.com/support

9. TAPI Diagram TAPI Driver Telephone Hardware SKYPE Headset

10. TAPI Diagram 1 Party Link Workstation Telephone Switchboard/ Network TAPI Link

11. TAPI Diagram Network Link Telephone Switchboard/ Network Workstation Workstation TAPI Server

13. Dial IT for ACT! - Why you need Dial IT How does it make you more efficient? What will Dial IT do for you? Identify incoming calls Display a pop-up window Identify and record external and internal calls Display a secondary contact

14. Dial IT for ACT! - Why you need Dial IT How does it make you more efficient? Create a scheduled call list Automatically clear activities Create activities for unanswered calls

15. Dial IT for ACT! - Why you need Dial IT How will this streamline your workflow? Sending directly to PDA Smart scheduling

16. Dial IT Comparison Call can be made from Contact, Contact list, Tasklist with the option of clearing the activity Calls can only be generated from the Contact view or the Contact list

17. Dial IT Comparison Looks up contacts and history when dialed by hand Not supported

18. Dial IT Comparison Not supported Popup with up to 3 user-defined fields

19. Dial IT Comparison Not supported History pops up as soon the call is established

20. Dial IT for ACT! Highlights

50. Thank You