CMA CGM

© 2007 Avotus Corporation
Avotus
Telecom Expense
Management
Paul Hughes Managing Director EMEA
Stuart Edwards Business Development Manager

Avotus Overview
A 20 year corporate history of saving
customers money.
Veterans in telecommunications from the
customer, telco, and equipment
perspective.
Significant assets in software development
and professional services.
Over $4B in communications spend under
management
Fiscal 2005 revenues: $ 32M+
Approximately 230 employees
Over 3200 customers worldwide
Most complete TEM offering - from
procurement through payment

Avotus
Intelligent Communications Management™
Technology-based solution
Complete communications
business process management
Complete, integrated and
actionable picture of your
communications environment
Control and visibility across
processes

 Only Premier ICM Developer Connection Member
 Compliance Tested on latest Avaya Platforms
 AVVID Partner
 Recipient of 2 Awards for Best Cisco Application
 Only world-wide recommended call accounting
vendor
 Unique technology-sharing relationship
 Certified on latest Nortel platforms (MCS5100 &
5200)
 Co-creators of MAT and OTM Standards
Technology Partners -
Avotus works with the industry leaders

Usage Management Expense Management eProcurement
Blue Chip Customers
- leveraging Avotus capabilities with a > 94% retention
rate

Usage Management
Enables you to make informed
strategic decisions about how to
deploy and use communication
tools throughout an organization,
stop abuse, and assure
accountability
Benefits
Accurately predict capacity needs
Identify opportunities for savings
Assure business units have
accountability for the amount of
resources they consume
Bill to recover telecom costs from
external sources
Audit and comply with security,
legal, and regulatory requirements
Measure the effectiveness of your
communications capabilities
Usage
Management

Usage Management
Avotus Usage Management solution is compatible with all major VoIP hardware platforms.
In addition to supporting VoIP, it handles TDM and hybrid environments. The company has partnerships with
Cisco (the only call accounting company to by recommended worldwide by Cisco) and Nortel
(Avotus are the first company to gain software certification for Nortel’s MCS 5100 multimedia server).
Our focus is on helping businesses migrate to VoIP without losing track of their telephony assets.
Since many businesses migrate to VoIP in stages, and maintain a hybrid environment for an extended
period of time, Avotus’ solution transitions seamlessly as the network evolves.
All calls, IP or TDM, are handled in the same way.
•Cost allocation
•Recovering telecom costs through billing
•Highlighting abuse, misuse
•Service quality assessments
•Usage policy monitoring and enforcing
Usage

Deliver critical reports, in
real-time, ensuring critical
information is easily
available
Push out key reports to
executives, supporting
business processes
Allow users to create
personalized reports,
reducing administrative
burden
Web Based Reporting

Multi-level hierarchy
Employees, projects, roles,
and customers
Multiple assets per entry
– extensions, account codes,
phone numbers, and more…
User-definable “additional info”
– e.g. benefits number, cubicle
location, etc
Entries and assets can be
individually “published”
Web browser support
Bi-direction synchronization
with corporate LDAP
Find contact information
results across
entire organization
Corporate Directory

Manages pre-costed data
in 3 categories:
quantity, time,
start/end point
Imports data from
all sources:
cellular, Blackberry,
PDA, pager, carriers,
etc.
Supports cost
adjustments and
groupings
Easily see which communications
expenses each department is using
Cost Consolidation

Identify unusually
long or expensive
calls, or calls to
certain countries
Uncover employee
misuse of corporate
assets
View top 10 most expensive
or longest calls
Misuse Detection

Usage Management
Mobile Accounting Solution
• Increase visibility into total wireless spend to
negotiate reduced corporate rates
• Reduce administrative burden of managing
centrally controlled wireless carrier plan
• Guarantee accurate picture by gathering
data from any device or service provider
• Minimise misuse of corporate wireless assets
• Provides simple, web based carrier and rate
plan management

Personal Call Identification
Recover non-business
communications costs and identify
inactive or low use mobile devices
• Identify personal calls to
recover costs
• Assign account codes for
client bill-back
• Ensure adherence to
corporate policy
• Track employee invoices
and payments

Best Practice reports
Individual Reports:
Top X reports
Usage summary and trends
Call detail
Recommendations
Personal call identification
Management Reports:
Top X Reports
Numbers dialed by All Users
Users
Organization
SMS usage
Weekend callers
Evening callers
Data users
Increasing users
Mobile to Mobile (push to talk)
Company Data Usage
Service Call Types
Metrics dashboard
Usage trend graphs
Cost trend graphs
Optimization recommendations
Alerts
Carrier comparisons

Expense Management
Reduce communication processing time to as
little as 5 days and dramatically reduce late
payment charges, while improving dispute
recovery rates to 97%
Benefits
Reduce overall communications costs
Manage contract implementation
Ensure complete and accurate
inventory
Align operations and financial systems
Automate invoice reconciliation, reduce
cycle time and processing burden
Improve visibility into spending
Allocate detailed and aggregated costs
Expense
Management

“Lack of visibility into communications is costing companies at least
$100,000 for every million spent on services.”
What The Analysts Are Saying
Every Euro saved, falls straight to the bottom line !
“On average, 7% to 12% of telecom service expenses are in error,
a figure resulting in $14 million a year in lost profits.”

ICM Purchasing
Maintains the integrity
of the service
inventory
Supports user self-
service fulfillment via
a Product Catalog
Assures integrity of
orders placed through
validation and pre-
engineering
Bonds with vendors
via electronic means

ICM Inventory Management
Accurate picture of all of
the services obtained
from vendors.
Physical and financial
ownership
Referential integrity
maintained based on
technology
Core enabling function
for purchasing and
finance management

Avotus ICM Finance
Invoice dashboards
monitor progress
Automatic
reconciliation to
inventory, usage, and
contract terms and
conditions
Systematic application
of cost allocation rules
Proactive management
of vendor disputes
including short pay
capabilities
Related orders and
outstanding disputes
displayed with invoice

Supplier
Integration
Manage
disputes
Allocate
costs
Invoice
LoadInvoices
Pay
approved
charges
Enterprise
Integration
Invoice
Queue
Invoice
Analysis
Finance Management
Invoicing
Finance Module
Validate Changes & Charges
Against Inventory

ICM Communications Analytics
• Metrics gathered and
distilled from
operational systems
• Drill down into details
during planning and
monitoring activities
• Graphics and icons
effectively communicate
complex conditions
• Provides visibility and
control over the full
communications
business process

Areas of savings
(as a percent of telecom spend)
Process Savings
Invoice
administration
Invoice
analysis
Dispute
processing
Cost recovery Management
reporting
Total
.5-2% .5-2% .5-1% 0-1% 0-1% 1.5-7%
Telecom Spend Reduction
Errors detected
on invoices
Excess
inventory
Expense
visibility
Contract rates
and terms
Network
optimization
Total
1-8% 1-8% 1-2% 1-3% 1-2% 5-23%

Avotus e-Procurement
Produces 300% more
savings than any
other approach
Minimizes impact on
your scarce resources
Cuts months off other
approaches
Avoids lost savings
Produces best terms,
conditions, and SLA’s
Puts you in control of
the carrier
relationship.

Procurement solutions
Traditional RFP’s
Paper based
6-9 months in time to vendor
selection
Usually a few bidders
Normalizing the responses are
difficult
No direct tie from responses to
contract terms
Requires expertise to construct
and administer
Internal Staff
Limited time and resources
Focused on Service Delivery
or Price
Could take 9-12 months until
vendor selection
Usually few bidders chosen
May lack expertise/ knowledge
in market prices

Independently Verified Results
$30 billion international pharmaceuticals company
40-50% reduction in spend across all categories
Leading Internet company
Reduced negotiation time from 120 to 4 days
Electronics manufacturing company
444 RFP questions, 15 carriers 50% category spend reduction
Major southeast public utility
Improved contract terms and 33% reduction in spend
$1 billion semi-conductor manufacturer
Doubled RFP savings over previous method
Top discount airline
9 vendors, 35 bids, 33% spend reduction in 60 days
Leading receivables management company
11 carriers, 2 weeks, 33% savings
Leading Midwest insurance provider
604 RFP questions, 421 bid items, 13 carriers reduced process time by nearly 50%

Suppliers from around the globe
A Sampling of WebAuction Participants

Best In Class
Results
Nearly 1,000
projects
completed
Over $1 billion
worth of services
auctioned
Over $ 500 million
saved
In-quarter ROI
often achieved
Results in as little
as 6 weeks

Best In Class
Trust
Blue chip customers
Many repeat
customers
Verifiable track record
of performance
Price
Terms
Service levels
Low risk engagement
model, including
guarantees, shared
risk

Best in Class
Experience
Addressing
Communications
contracts since 1986
“Invented” reverse
auctions for
Communications in
1996
Veteran professionals
from both sides of the
negotiating table

Our Proven Process Model
NDA, Gather
data
Build RFP
Using
proprietary
templates and
platform
Assess your current
position against
Telecom Specific Real
Time Reverse Auction
Technology Rates,
T&Cs, and SLAs
Simultaneously
Current Contract
assessment,
Savings
prediction,
review objectives
and desired
outcome
Run Auction
Inviting an
average of 13
bidders
Develop
closing
strategy,
Complete
Negotiations
Contract verify
Ensure
expectations
meet final
contract
Assessment Procurement
Assess your
current position
against BOC
Guaranteed performance

Superior Knowledge
Proprietary Best-in-Class
Database
Over 1,000,000 data points
(rates, terms, SLAs)
More than 35,000 new
additions with every
auction
Automated RFP Content
Development
Technology-specific
questions
Unrivalled granularity
Formulated to elicit exact
responses
Follow-on questions to
drive desired vendor
commitment
Current MRC
Monthly
Savings
Annual
Savings
36-Month
Savings
Savings
Percentage
Voice (1) $416,667 $253,269 $3,039,226 $9,117,677 60.8%
Data (2) $416,667 $216,667 $2,600,000 $7,800,000 52.0%
Total $833,333 $449,175 $5,390,099 $16,170,297 53.9%
Avotus Corp. - PROPRIETARY AND CONFIDENTIAL
Client Supplied Billing Data Estimated Avotus WebAuction Savings
Tax effect of 9% voice, 13% data included in all figures
1. Voice estimate is based on 86% of current charges and 91% of current minutes. Resulting savings
percentage was then applied to the entire dataset
2. Approx 60% of the data spend was analyzed for savings, using a representative sample of each
region. The resulting savings rate was then applied to the total data set

Competing for Your Business: In Real-time
Patent-pending
communications-specific
reverse auction
e-RFP format levels playing
field
Captures complete and
auditable bidder commitments
Thousands of price elements,
hundreds of bids supported
Unique collaborative web site
for client, bidders, managed
by Avotus providing real-time
interaction.

Dramatic Savings
Reduce rates through e – Procurement (46.3% average savings)
Savings Type of Service
78% Web hosting, web content delivery, co-location, web
conferencing
71% Access-IP transport, Internet access
56% Wireless - cellular, pagers, pda’s Blackberrys
48% Data networking –VPN, frame relay, VoIP,MPLS
44% Voice services- inbound, outbound, call centre, audio
conferencing, calling cards, access
31% Hardware-PBX’s, storage area network, network electronics,
computers

TEM Platform Prototypes

Why Avotus?
A 20-year history of saving customers money and
improving business process
Technology driven
Automation
Scalability
Business process-focused
Solving the REAL problems
An integrated model
Flexible delivery options
Global presence and experience in implementing
complex projects

CMA CGM

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