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Internships =
"better
platform" for
getting a job
This year's grad
interviews
"super-
competitive"
"No
experience?
You won't make
it past the first
round."
"Employers are
not willing to
take a bet on a
grad"
"Undergrad is
the new HSC"
Gen Y grads:
"You don't want
to be stuck in
the wrong job"
"You don't have
time to get to
know yourself"
"People go with a
company and not
what they do."
"Answering a phone
call, booking a
meeting on Outlook -
they don't teach you
that at Uni."
 Applied for a UTS Co-op degree because of the
internships
 Did an ABC Pty Ltd internship
 Applied for ABC Grad program
 Was successful in applying to ABC because of
internship
Market is
competitive
Employers are placing
less value on undergrad
degrees.
You don't know
a company's
culture, from
the outside.
What else can you
bring to the table?
Difficult to make a
choice about what
job to go for.
Not the same as his
parents, who
would stick out a
job they didn't like.
Concern about
finding a good job
in a competitive
market
Safe with the
co-op degree
Overwhelmed
by the first day
Intimidated by
the simplest
office skills, that
everyone else in
the company
can do easily Transition is
hardBragging rights
about employer
are important
amongst peers.
Pressure to make
the right choice of
employer
Better to work
for the right
company than
in the right job.
ABC's Grad Program no longer
focused on fresh grads. The best
candidates are those with extra
experience, or degrees.
An employer's popularity, image
and culture matters more to grads
than the jobs it offers.
Grads find choosing from the many
employment options difficult, as
they've spent so much time on
study and not enough on
understanding their own goals.
Professional development courses
at Uni teach you how to get a job,
not how to transition into it.
Internships aid Grads' feeling of
security about prospects and give
them a taste of the culture. Also
teach them about office skills and
provide the company with another
opportunity to trail undergrads.
These can be organised by
companies or the uni.
Overwhelmed, intimidated
new grad
learn basic office skills before
employment
Professional development
courses at Uni teach you how
to get a job, not how to
transition into it. Internships
help.
Aaron*, recent
graduate,
nearing the end
of his first 6
month rotation
with ABC Pty
Ltd’s graduate
program.
*not his real
name
Other possible Problem Statements
Stakeholder
Grad facing many choices of
prospective employers
Grad facing many choices of
prospective employers
Grad concerned about getting a
job with less experience that
many competitors
Need
understand his own goals, skills
and weaknesses
narrow down the choice of
employers to those whose
culture is a good fit for him
get an opportunity to find a job
with the employer he prefers,
despite his lack of experience
Insight
He’s spent so much time on
study and not enough on
understanding himself.
An employer's popularity, image
and culture matters more to
grads than the jobs it offers.
ABC's Grad Program no longer
focused on fresh grads. The best
candidates are those with extra
experience, or degrees.
…needstofindawayto…
…because…

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Design Thinking Action Lab assignment - Empathy map

  • 1. Internships = "better platform" for getting a job This year's grad interviews "super- competitive" "No experience? You won't make it past the first round." "Employers are not willing to take a bet on a grad" "Undergrad is the new HSC" Gen Y grads: "You don't want to be stuck in the wrong job" "You don't have time to get to know yourself" "People go with a company and not what they do." "Answering a phone call, booking a meeting on Outlook - they don't teach you that at Uni."  Applied for a UTS Co-op degree because of the internships  Did an ABC Pty Ltd internship  Applied for ABC Grad program  Was successful in applying to ABC because of internship Market is competitive Employers are placing less value on undergrad degrees. You don't know a company's culture, from the outside. What else can you bring to the table? Difficult to make a choice about what job to go for. Not the same as his parents, who would stick out a job they didn't like. Concern about finding a good job in a competitive market Safe with the co-op degree Overwhelmed by the first day Intimidated by the simplest office skills, that everyone else in the company can do easily Transition is hardBragging rights about employer are important amongst peers. Pressure to make the right choice of employer Better to work for the right company than in the right job. ABC's Grad Program no longer focused on fresh grads. The best candidates are those with extra experience, or degrees. An employer's popularity, image and culture matters more to grads than the jobs it offers. Grads find choosing from the many employment options difficult, as they've spent so much time on study and not enough on understanding their own goals. Professional development courses at Uni teach you how to get a job, not how to transition into it. Internships aid Grads' feeling of security about prospects and give them a taste of the culture. Also teach them about office skills and provide the company with another opportunity to trail undergrads. These can be organised by companies or the uni. Overwhelmed, intimidated new grad learn basic office skills before employment Professional development courses at Uni teach you how to get a job, not how to transition into it. Internships help. Aaron*, recent graduate, nearing the end of his first 6 month rotation with ABC Pty Ltd’s graduate program. *not his real name
  • 2. Other possible Problem Statements Stakeholder Grad facing many choices of prospective employers Grad facing many choices of prospective employers Grad concerned about getting a job with less experience that many competitors Need understand his own goals, skills and weaknesses narrow down the choice of employers to those whose culture is a good fit for him get an opportunity to find a job with the employer he prefers, despite his lack of experience Insight He’s spent so much time on study and not enough on understanding himself. An employer's popularity, image and culture matters more to grads than the jobs it offers. ABC's Grad Program no longer focused on fresh grads. The best candidates are those with extra experience, or degrees. …needstofindawayto… …because…