Paul Reeves

48 Followers

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I am an executive who thrives in early stage, rapidly growing enterprise SaaS companies. My niche is coming in very early to build high performing Customer Success teams that can effectively partner with account executives to close global enterprise SaaS deals of significant size and add significant service revenue. As a leader I emphasize building successful internal partnerships with Engineering and Product to create end-to-end market/customer feedback processes that provide the business with high fidelity actionable insights to improve/expand product and services. Highlights • Added 20% to the bottom line even during Beta by providing valuable service packages • Attracted strong team ...

talent development customer success c14s customer success kpi leadership management customers success support leadership alignment wor customer success value saas betterworks

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[PREMONEY 2014] Institutional Venture Partners>> Jules Maltz, "SaaS Money Metrics: Why VCs Should Focus More on Retention Than Growth"

500 Startups • 9 years ago

talent development customer success c14s customer success kpi leadership management customers success support leadership alignment wor customer success value saas betterworks

Paul Reeves

Presentations

First Year of Customer Success

Aligning customer support and success: A workshop

Using KPIs is to lead high performing customer success

Attracting and retaining top talent

Likes

Building Customer Success Organizations

Crash Course on Data Privacy (December 2012)

Charging for Customer Success

9 Components of a Strong Vision Zero Commitment

Mainstay - Measuring the ROI of Customer Success Management Solutions

The Guide to Objectives and Key Results (OKRs)

[PREMONEY 2014] Institutional Venture Partners>> Jules Maltz, "SaaS Money Metrics: Why VCs Should Focus More on Retention Than Growth"