The document discusses how the world is becoming "deeply weird" due to accelerating technological change. It notes that the pace of change is exponential and that the future is difficult to predict as a result. The presentation explores how organizations can deliver on their missions in this uncertain environment by focusing on values, outcomes, experiences, and putting people at the center. It advocates for embracing learning, letting go of long-range planning, and paying attention to customers in new ways such as storytelling and journey mapping.
9. And you knooooow
something is
happening hereā¦
but you donāt
know what it isā¦
And it soundsā¦ like this
Do yooouuā¦ Mr. Jones?
10. āI think that the future, even
10 or 20 years out, is going
to get deeply weird.
Itās going to challenge us,
as a species, in ways that
weāve not had to confront
in our long evolution. ā
- Michael Edson, Sept 6, 2011
Co-founder at Museum for the United Nations ā U.N. Live
Formerly: Director of Web and New Media Strategy Smithsonian Institution
11. "I think that when I was first reading
science fiction, which would
have been in the late 1950's,
the consensual 'now'
was 3 or 4 years long,
and with 3 or 4 years of
relatively unchanging 'now'
a writer of science fiction had the
space in which to erect something.
12. āWith that long a 'now' you
could build a relatively big
structure before that now
hauled itself into the future that
made your big
structure obsolete.
But today, now can feel like a
news cycle. It's like the now is
too narrow to allow for that big a
construct.
13. We have too many
cards in play to casually
erect
believable futures
- William Gibson
14. believable futures
its microphones will allow people to make phone
calls, turn lights on and off and a tiny camera
makes videoconferencing possible.
ā¦ voice commands and intelligent assistants
will be primary ways that people interact with
technologyā¦ perhaps more vital than touch
screens and keyboards.
16. believable futures
Screen shots from NYTimes Personal Tech update 9/28/17 nytimes.com/newsletters/2017/09/28/personal-tech?nlid=46829825
17. believable futures
Participants can handle objects and
ā as avatars ā
even pass them between
one another.
āA shared experience is what makes the
lasting emotional impactā
ā Bruce Vaughn, CEO, Dreamscapes
18. believable futures
āThe program, developed by a company called
Amadeus, encountered problems
as a result of what Amadeus called
a ānetwork issue.ā
Amadeus software is used by 189 airlines.
Failures of such systems, which are crucial
to the operation of both an airline and an airport,
have hit carriers in the past.
21. And yet even moreā¦. believable futures
Google Duplex, a new technology for
conducting natural conversations to carry
out āreal worldā tasks over the phone. The
system makes the conversational
experience as natural as possible, allowing
people to speak normally, like they would to
another person, without having to adapt to
a machine.
Listen: www.gstatic.com/b-g/DMS03IIQXU3TY2FD6DLPLOMBBBJ2CH188143148.mp3
22. And yet even moreā¦. believable futures
Listen: www.gstatic.com/b-g/DMS03IIQXU3TY2FD6DLPLOMBBBJ2CH188143148.mp3
Google Duplex, a new technology for
conducting natural conversations to carry
out āreal worldā tasks over the phone. The
system makes the conversational
experience as natural as possible, allowing
people to speak normally, like they would to
another person, without having to adapt to
a machine.
23. And yet even moreā¦. believable futures
The Good?
The Six Reasons
1. Easy and hands-free
2. Search the internet without a screen
3. Stay connected with loved ones
4. Help around the house (turn off lights)
5. A personal archive (reminders)
6. Hours of entertainment
24. And yet even moreā¦. believable futures
The Good?
25. And yet even moreā¦. believable futures
The Bad
26. āNike self-lacing shoes put a ton of tech under your feetā
And yet even moreā¦. believable futures
The āsay what nowā?
27. And yet even moreā¦. believable futures
The āsay what nowā?
āThe partnership will introduce a
āfrictionlessā experience
for customersā
30. āThatās the kind of change
weāre experiencing now:
exponential, fast,
continuous; global in
scale, accelerating
in speed, and
enormous in scope.
31. āAnyone [reading this] has already
seen more change in their
lifetimeāāof broader scope, larger
scale, and
faster speed āā than
our ancestors saw in
hundreds, thousands,
or even tens of
thousands of years.
32. āAnd even though this kind of
change is happening all
around
us, every day,
we seem unprepared
to recognize and
harness itāāā to discuss,
manage, and shape it.
33. āAnd weāre just getting startedā
ājust beginning
to chart the surface
of what will come.ā
-Michael Edson
April 6, 2017, āForward to the Age of Scaleā
(Post on Medium)
https://medium.com/@mpedson/forward-to-the-age-of-scale-3638dfd17f4a
36. āThe acceleration of acceleration: Itās a bit like
climbing a mountain and receiving a jetpack.ā
Singularityhub.com https://singularityhub.com/2016/03/22/technology-feels-like-its-accelerating-because-it-actually-is/
The surprising implications of the
law of accelerating returns
81. The illiterate of the 21st
century will not be those who
cannot read and write,
but those who cannot learn,
unlearn, and relearn.
-Alvin Toffler, Future Shock
84. ā¢ Ask about people in their life
ā¢ Ask about activities
ā¢ How do you spend your time?
ā¢ Organizations? Services?
ā¢ Places in your Life. Where do you go?
ā¢ Ask about their goals. āI want to...ā
ā¢ What barriers do they face?
ā¢ What can the Library help with?
ā¢ What can the Library help you become?
Directed Storytelling: āMy Worldā Map
86. The Library isā¦ At the Library Weā¦
The last time at To meet my needs,
the Library ā¦ the library couldā¦
Directed Storytelling: You and the Library
87. Customer Journey Maps
A moment-by-moment description of a specific library
experience: Focus on doing, thinking, and feeling
88. Customer Intercepts
(CC BY 2.0) Flickr User VIA Agency https://www.flickr.com/photos/54841332@N05/14127338451/