This is the main portion of a mini-retreat given to Parish Nursing volunteers in Guthrie, OK in the Fall of 2010.

1. After he had finished speaking, Jesus said to Simon, “Put out into deep water and lower your nets for a catch.” Simon said in reply, “Master, we have worked hard all night and have caught nothing… …but at your command, I will lower the nets.” When they had done this, they caught a great number of fish and their nets were tearing. They signaled to their partners in the other boat to come to help them. They came and filled both boats so that they were in danger of sinking. Simon Peter saw this, and he fell at the knees of Jesus and said, “Depart from me, Lord! I am a sinful man!” -- Luke 5:4-9

2. Communication & Collaboration:Using the FISH!Philosophy

3. Why the FISH! Philosophy? Are you on a continuous search for creating a better workplace? Do you believe you should not settle for anything less than doing what you love? Do you tell yourself that life is too short to spend your working hours doing anything less than the ideal?

4. Are you in a “Toxic Energy Dump?” Any job no matter how big or small can become boring, and yet can be done with energy and enthusiasm if you do something about the culture of the workplace! Is the energy and morale in your organization so low that it pulls down everyone? Are outside circumstances making themselves felt in the organization?

5. A Note about the Recession 1981-82 Stagflation hits, taking a toll on Rust Belt industries in particular. JOBS -2.7M JOBLESS RATE 10.8% INFLATION +13.5% (Affected Traditionalists, Baby Boomers, and Gen Xers) 1990-91 The commercial real estate bubble pops, and waves of S&Ls go bust. JOBS -1.5M JOBLESS RATE 7.3% INFLATION +4.8% (Traditionalists, Baby Boomers, and Gen Xers) 2008-?? The housing bubble bursts, markets freeze, layoffs mount. JOBS -1.2M JOBLESS RATE 6.5% INFLATION +4.6% (Traditionalists, Baby Boomers, Gen Xers and Millennials.) Recession Watch. Authors: FUNG, AMANDA Source: Crain's New York Business; 11/17/2008, Vol. 24 Issue 46, p3-3, 1/5p

7. Hiring Freezes

8. Suspended training

9. Layoffs

10. Loss of company perks

11. Downsized work forces

12. Restructuring of work force

14. Are you ready to make a change? Consider these obstacles to implementing a culture change in organizations like yours: Are you afraid to take the risk to change? Are you afraid of failing in your efforts? Do you know how to have fun, and play? Do you trust your co-workers to do the right thing? Do you feel that you already do enough for othersto be happy and satisfied? Are you suspicious of ideas which do not come from “one of your own?”

15. Affirm Yourself as you take on the FISH!challenge Changing the culture in an organization will require one to become a leader - in every sense of the word One will need to risk the possibility of failure BUT…to take no action is to fail for sure! The first step is to choose an attitude: I choose confidence, trust, and faith as I grow and learn to FISH!

16. Who are these people I have to be present to, and why do I need to know about them?

17. One Reason Emotional intelligence. One of most important factors in determining success or failure on the job. Recognize your/other’s emotions and understand what they’re telling you. Deal with emotions and the emotions of others in constructive manner & promotes teamwork and productivity, not conflict. Manage relationships more effectively. Can be taught and “grown.”

18. More reasons Each person offers different personality traits and behaviors that impact overall morale. (The MBTI uses 16 different types!) By knowing others’ personal nuances, one will be better able to assess what comes from either a personality trait or low morale. You must know co-workers and others personally to understand how to re-energize and recognize them.

19. Finding out more Meyers-Briggs Types Generational differences

20. Meyers-Briggs Personality Types

21. Generational Differences Four generations of people are looking for work and working in one place at the same time Each one has different motivations, expectations, values, and attitudes based on life experiences Traditionalists/Silents (1925-1946) Baby Boomers (1946-1964) Gen Xers (1965-1980) Millenials (1980+)

22. Silents/TraditionalistsBorn before 1946; 63+ years old; 5-10% of workplace Characteristics: Highly loyal and dedicated; non-risk takers Superb interpersonal & problem-solving skills Thrive on verbal & public recognition During tough times: Have already survived tough times Have experience in what has worked before Thrifty – used to doing without Willing to give back to others Silver Entrepreneurs-starting new businesses & enterprises

23. Baby BoomersBorn 1946-1964; 43-63 years old; 45% of workplace Characteristics: Like to win, be in charge, make an impact Generation of optimism, exploration, & achievement Self-indulgent, pampered Hard-working; work over personal life During tough times: Plunging investment & home values Having to work longer than planned Delaying retirement indefinitely Cutting back on indulgence

24. Generation XBorn 1965-1980; 29-43 years old; 45% of workplace Characteristics: Independent, self-directed, resourceful Skeptical of authority Seeks exciting (fun!), challenging, and meaningful work environment Seek work/life balance (slackers?) & flexibility During tough times: Entered workforce during tough times & downsizing Very adaptive to job instability Willing to develop skill sets and take on challenges May “boomerang” at older age

26. Want it now, not interested in “paying dues”

27. Need to be valued and appreciated

28. Boomer parents taught them hard work and goal-setting

29. Loyal to work, not employers

30. Can appear more demanding than previous generations

31. During tough times:

32. First recession, no memory of economic downturns

33. Debt-ridden and inexperienced

34. Report strong sense of optimism about careers

36. Now is the only time. How we relate to it creates the future. In other words, if we're going to be more cheerful in the future, it's because of our aspiration and exertion to be cheerful in the present. What we do accumulates; the future is the result of what we do right now. — Pema Chödrön, When Things Fall Apart

37. Brain hurt yet? Break time!

38. …now let’s FISH!

39. The Four Keys to the FISH! Philosophy Choose Your Attitude – be aware that each of us chooses our attitude each day Play – have fun while doing your work because fun is energizing Make Their Day- engage people in ways which create energy and good will Be There– be fully attentive to the needs and desires of your clients/co-workers

41. FISH Key 1: Choose Your Attitude! Step 1:There is always a choice about the way you do your work, even if there is not a choice about the work itself Step 2:There is a need to give up the “victim” role because life is not fair, and why let it ruin your day? Choose to be and do your best today! Step 3:You have to be willing to take the risk to change! You have to get unstuck! Step 4:Have faith and trust that whatever happens, you will be all right - You will survive!

42. Choose Your Attitude What it looks like: Living fully engaged lives, realizing you have the power to choose your response to what life and work brings your way Recognizing that you are responsible for how your choices affect others In this era of emphasis on productivity and maximizing human capital, leaders do not lose sight of the fact that it is people that drive business These leaders are passionate about helping others stay alive and engaged in their work

44. Five Sources of Motivation(Andrew Sanderbeck) Instrumental — motivated by rewards Self-concept, external — motivated by reputation Self-concept, internal — motivated by challenge Internalized goals — motivated by the cause Intrinsic process — motivated by play

45. FISH Key 2: Play Step 1: Recognize that although you do a serious business – but you can still be serious about business and still have fun in the way you conduct business Step 2: Let things flow and let go of the stress through play and having fun

46. PLAY What it looks like: Keeping curiosity alive and trust it to lead to better solutions Finding ways to incorporate play in daily life Approaching your work, responsibilities and challenges with energy and enthusiasm

47. Benefits of Play-Learn from Pike Place FISH Market High levels of productivity/profitability Low turnover Employees enjoy work that can be tedious Employees become great friends Employees feel like members of a winning team Employees have pride in what they do and howthey do it The organization develops a product/service which is legendary and well known in the community!

49. FISH Key 3: Make their Day! Step 1: Look for as many ways you can to create great memories for your customers Step 2: Being playful in the way you work allows you to find creative ways to engage your clients and co-workers Step 3: Engage your clients and co-workers by finding ways to respectfully include them, and to invite them to join in your fun

50. Make Their Day! What it looks like: Being passionate about serving your clients and co-workers Striving to bring sincerity and value into the lives of others

51. Know Your Enemy: Common Excuses “I don’t feel that providing recognition to peopleis part of my job.” “I’m afraid I might leave somebody out.” “They only want cash as reward.” “We catch up with them at raise time.” “Why would I recognize them? Aren't they just doing their jobs?”

52. Impact of Make Their Day! at Pike Place FISH Market People like being “part of the show” Memories are created which bring smiles and make good stories for a long time afterwards Involving others and working to “make their day” directs attention Focusing attention on ways to make another person’s day provides a flow of positive feelings

54. FISH Key 4: Be There! Step 1: Be present (be there) for others Step 2: Always be fully engaged in your work and always working to engage Step 3: Involve others in every step you take in completing their work Step 4: Always keep your focus on others Step 5: Recognize others as if they were your long lost friends

55. Being There / Being Present! What it looks like: Listening to others -- and yourself Cultivating self-trust Becoming conscious of how you show up at work Striving to be fully present for each other every day

57. involving them in decisions

58. giving them “permission” to do their jobs

59. supporting them when they make a mistake or have a setback

61. Steps You Can Take to “Be There” Write down what motivates you Make of list of three to five things that could motivate people Have one-on-one meetings Reward it when you see it (“catch ‘em doing good”) Reward it soon after you see it Establish goals Celebrate achievements

63. Focus employees on the right behaviors

64. Retain

65. EngageLeaders appreciate and recognize up, down and sideways.

66. Being There’s impact on Pike Street FISH Market Engaged and enthusiastic employees Employees who are inspired, motivated and engaged Creating a culture based on camaraderie, renewed creativity, reinvigorated passion and loyalty Productivity increases Customer satisfaction improves Turnovers drop

67. FISH Culture Statement As you enter this place of work chooseto make today a great day - Your colleagues and customers and you will be thankful Find ways to play-We can be serious about work without being serious about ourselves Stay focused in order to be therewhen your customers and co-workers need you Should you feel your energy lapsing: find someone who needs a helping hand, a word of support, or a good ear – and make their day!

68. Practice FISH at Work! Be sincere in your efforts - really mean what you say when you encourage your staff to Play, Be There, Make Their Day andChoose a Positive Attitude Be sure to role model this effort in team work in your organization

69. The present moment holds infinite riches beyond your wildest dreams, but you will only enjoy them to the extent of your faith and love…The will of God is manifest in each moment, an immense ocean which only the heart fathoms insofar as it overflows with faith, trust and love. — Jean-Pierre De Caussade, The Sacrament of the Present Moment

70. Questions or comments?

71. References FISH! A Remarkable Way to Boost Morale and Improve Results(2000) by Stephen C. Lundin, Ph.D., Harry Paul and John Christensen. Hyperion Books, New York FISH! Tales Bite-sized Stories. Unlimited possibilities(2002) by Stephen C. Lundin, Ph.D., Harry Paul and John Christensen. Hyperion Books, New York FISH! Sticks Make Change Stick(2003) by Stephen C. Lundin, Ph.D., Harry Paul and John Christensen. Hyperion Books, New York FISH for Life(2004) by Stephen C. Lundin, Ph.D., John Christensen and Harry Paul, Hyperion Books, New York When Fish Fly: Lessons for Creating Vital and Energized Workplace from the World Famous Pike Place Fish Market(2004) by John Yokoyama and Joseph Michelli, Hyperion Books, New York Catch! A Fishmonger’s Guide to Greatness: Stop Floundering and Become More Effective in Your Life and Work (2004) by Cyndi Crother and the Crew of World Famous Pike Place Fish, Berrett-Koehler Publisher, San Francisco, CA Books and materials available from http://www.fishphilosophy.com

72. References On Becoming a Risk Taker: http://www.coping.org/growth/risk.htm Handling Insecurity: http://www.coping.org/growth/security.htm Overcoming Pessimism and Negativity: http://www.coping.org/anger/pessimis.htm Handling Hostility, Sarcasm and Cynicism: http://www.coping.org/anger/hostile.htm Handling Fear of Success: http://www.coping.org/growth/success.htm Self Affirmations: http://www.coping.org/innerhealing/affirms.htm Having Fun: http://www.coping.org/growth/fun.htm

73. Slideshow Source Material Dr. James Messina www.jamesjmessina.com City of Orange, CA Library System Graphics from www.charthouse.com/ecards Segment quotes from spiritualityandpractice.com