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Increasing Relevance in an
Always-On Marketing World
Paul Cowan
@cowanpkc




                             © Paul Cowan 2013 - @cowanpkc
Content is King.
    So what is Queen?


                   © Paul Cowan 2013 - @cowanpkc
Relevance.


             © Paul Cowan 2013 -@cowanpkc
                          2013- @cowanpkc
But this is not new.




                       © Paul Cowan 2013 - @cowanpkc
Marketers has been trying to make their
products stand out beyond the clutter…




                                          © Paul Cowan 2013 - @cowanpkc
But the world is
changing. Time and
attention is tougher to
get and relevance
changes in real-time.




                          © Paul Cowan 2013 - @cowanpkc
Most brands aren’t set up to recognize and act
on consumer interactions in real-time




                                           © Paul Cowan 2013 - @cowanpkc
This is resulting in brand messages that lack
relevance and declining consumer engagement



                                          © Paul Cowan 2013 - @cowanpkc
So how do successful brands stand out?




                                         © Paul Cowan 2013 - @cowanpkc
Relevance.


             © Paul Cowan 2013 -@cowanpkc
                          2013- @cowanpkc
The formula is
simple                 CONTEXTUAL RELEVANCE

.
                   +
                                             Its
                                           raining
    TARGET NEED

       I like to
        be dry



                   SITUATIONAL RELEVANCE


                             No
                           shelter




                                            © Paul Cowan 2013- @cowanpkc
The formula is
simple
.
                   I’m
                                                  Contextual Relevance
                 happy!



 Target Need




                          Situational Relevance


                                                           © Paul Cowan 2013- @cowanpkc
3
BIG
CHALLENGES
1. Fragmentation
    There are far greater communications channels for consumers to
    engage with, making brand storytelling difficult.


2. Creativity
    Marketers are not organized to create content 24/365 in an real-
    time manner.


3. Scalability
    Automating communications and creation of trigger based
    messaging based across channels is nearly impossible.

                                                          © Paul Cowan 2013 - @cowanpkc
What marketers need to do…




                             © Paul Cowan 2013 - @cowanpkc
ORGANIZE + CURATE + AUTOMATE




                           © Paul Cowan 2013 - @cowanpkc
ORGANIZE


           © Paul Cowan 2013 - @cowanpkc
ORGANIZE
Brands need to establish the right foundation for a
more fluid planning and deployment approach




                                            © Paul Cowan 2013 - @cowanpkc
Start: Agile Marketing
Brands need to establish the right foundation for a more
fluid planning and deployment approach that moves
away from campaign planning to agile teams that can
react and launch marketing programs.
                                                           © Paul Cowan 2013 - @cowanpkc
Start: Mapping the Journey
Understand how customers and prospects are
interacting with various traditional advertising and
digital mediums to optimize messaging strategies.




                                                       © Paul Cowan 2013 - @cowanpkc
Start: Lifecycle Management
Aligning to the consumer lifecycle and delivering the
right content, in the right place, at the right time, to the
right person.




                                                               © Paul Cowan 2013 - @cowanpkc
CURATE


         © Paul Cowan 2013 - @cowanpkc
CURATE
Brands need to shift internal workflows and invest
in content production to create a value exchange
with consumers




                                           © Paul Cowan 2013 - @cowanpkc
Start: Brand Storytelling
Invest in creation of teams that are editorial in nature,
acting like a newsroom to form and articulate brand
stories that are relevant to the audience.



                                                            © Paul Cowan 2013 - @cowanpkc
Start: Amplifying Content
Amplifying both brand and user generated content to
drive greater reach, frequency and engagement across
Paid, Owned and Earned channels.




                                                       © Paul Cowan 2013- @cowanpkc
Start: Recognize and Reward
As consumers engage with brand content, track
engagement over time and reward behaviors that are
generating positive value for the brand.




                                                     © Paul Cowan 2013 - @cowanpkc
AUTOMATE


           © Paul Cowan 2013 - @cowanpkc
AUTOMATE
Brands need to invest in data management
systems and predictive models to scale content
deployment and amplification.




                                           © Paul Cowan 2013 - @cowanpkc
Start: Real-Time Segmentation
Building systems to integrate real-time social graph data
with traditional segmentation to enable marketers to
better understand consumer media usage and
personalize content.




                                                            © Paul Cowan 2013 - @cowanpkc
Start: Predicting Behavior
Use of social data as a predictable tool for what will
drive engagement with content, offers and overall brand
stories that are created across channel.




                                                          © Paul Cowan 2013 - @cowanpkc
Consumer fragmentation is
increasing and the ability for
marketers to develop meaningful
connections with their customer is
more and more challenging.




                                     Brands now have the opportunity to
                                     evolve to a more agile marketing
                                     model, empowering real-time
                                     reaction to market shifts and
                                     more active brand management



                                                           © Paul Cowan 2013 - @cowanpkc
Thanks!

Paul Cowan
@cowanpkc




             © Paul Cowan 2013 - @cowanpkc

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How to drive engagement in an always on marketing world

  • 1. Increasing Relevance in an Always-On Marketing World Paul Cowan @cowanpkc © Paul Cowan 2013 - @cowanpkc
  • 2. Content is King. So what is Queen? © Paul Cowan 2013 - @cowanpkc
  • 3. Relevance. © Paul Cowan 2013 -@cowanpkc 2013- @cowanpkc
  • 4. But this is not new. © Paul Cowan 2013 - @cowanpkc
  • 5. Marketers has been trying to make their products stand out beyond the clutter… © Paul Cowan 2013 - @cowanpkc
  • 6. But the world is changing. Time and attention is tougher to get and relevance changes in real-time. © Paul Cowan 2013 - @cowanpkc
  • 7. Most brands aren’t set up to recognize and act on consumer interactions in real-time © Paul Cowan 2013 - @cowanpkc
  • 8. This is resulting in brand messages that lack relevance and declining consumer engagement © Paul Cowan 2013 - @cowanpkc
  • 9. So how do successful brands stand out? © Paul Cowan 2013 - @cowanpkc
  • 10. Relevance. © Paul Cowan 2013 -@cowanpkc 2013- @cowanpkc
  • 11. The formula is simple CONTEXTUAL RELEVANCE . + Its raining TARGET NEED I like to be dry SITUATIONAL RELEVANCE No shelter © Paul Cowan 2013- @cowanpkc
  • 12. The formula is simple . I’m Contextual Relevance happy! Target Need Situational Relevance © Paul Cowan 2013- @cowanpkc
  • 13. 3 BIG CHALLENGES 1. Fragmentation There are far greater communications channels for consumers to engage with, making brand storytelling difficult. 2. Creativity Marketers are not organized to create content 24/365 in an real- time manner. 3. Scalability Automating communications and creation of trigger based messaging based across channels is nearly impossible. © Paul Cowan 2013 - @cowanpkc
  • 14. What marketers need to do… © Paul Cowan 2013 - @cowanpkc
  • 15. ORGANIZE + CURATE + AUTOMATE © Paul Cowan 2013 - @cowanpkc
  • 16. ORGANIZE © Paul Cowan 2013 - @cowanpkc
  • 17. ORGANIZE Brands need to establish the right foundation for a more fluid planning and deployment approach © Paul Cowan 2013 - @cowanpkc
  • 18. Start: Agile Marketing Brands need to establish the right foundation for a more fluid planning and deployment approach that moves away from campaign planning to agile teams that can react and launch marketing programs. © Paul Cowan 2013 - @cowanpkc
  • 19. Start: Mapping the Journey Understand how customers and prospects are interacting with various traditional advertising and digital mediums to optimize messaging strategies. © Paul Cowan 2013 - @cowanpkc
  • 20. Start: Lifecycle Management Aligning to the consumer lifecycle and delivering the right content, in the right place, at the right time, to the right person. © Paul Cowan 2013 - @cowanpkc
  • 21. CURATE © Paul Cowan 2013 - @cowanpkc
  • 22. CURATE Brands need to shift internal workflows and invest in content production to create a value exchange with consumers © Paul Cowan 2013 - @cowanpkc
  • 23. Start: Brand Storytelling Invest in creation of teams that are editorial in nature, acting like a newsroom to form and articulate brand stories that are relevant to the audience. © Paul Cowan 2013 - @cowanpkc
  • 24. Start: Amplifying Content Amplifying both brand and user generated content to drive greater reach, frequency and engagement across Paid, Owned and Earned channels. © Paul Cowan 2013- @cowanpkc
  • 25. Start: Recognize and Reward As consumers engage with brand content, track engagement over time and reward behaviors that are generating positive value for the brand. © Paul Cowan 2013 - @cowanpkc
  • 26. AUTOMATE © Paul Cowan 2013 - @cowanpkc
  • 27. AUTOMATE Brands need to invest in data management systems and predictive models to scale content deployment and amplification. © Paul Cowan 2013 - @cowanpkc
  • 28. Start: Real-Time Segmentation Building systems to integrate real-time social graph data with traditional segmentation to enable marketers to better understand consumer media usage and personalize content. © Paul Cowan 2013 - @cowanpkc
  • 29. Start: Predicting Behavior Use of social data as a predictable tool for what will drive engagement with content, offers and overall brand stories that are created across channel. © Paul Cowan 2013 - @cowanpkc
  • 30. Consumer fragmentation is increasing and the ability for marketers to develop meaningful connections with their customer is more and more challenging. Brands now have the opportunity to evolve to a more agile marketing model, empowering real-time reaction to market shifts and more active brand management © Paul Cowan 2013 - @cowanpkc
  • 31. Thanks! Paul Cowan @cowanpkc © Paul Cowan 2013 - @cowanpkc