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P E T E J E N K I N S
B R A V E N E W W O R L D
SERIOUS PLAY:
HOW TO USE GAMIFICATION
TO BOOST EMPLOYEE AND
CUSTOMER ENGAGEMENT
ABOUT PETE
• Founder – GAMIFICATION+ LTD
• Entrepreneur in Residence at University of Brighton
• Chair of International Gamification Confederation
(GamFed)
• Chair of Gamification Europe Conference
• Practice Director, Gamification at
Intelestream Inc
• Ambassador for Brighton & Hove Chamber of
Commerce
WHAT DO YOU PLAY?
Gamification refers to the use of game
mechanics in non-gaming contexts
Werbach and Hunter (2012, p26)
A. 100 million
B. 1 billion
C. 10 billion
Activision Blizzard’s players racked up how many
hours of play time in 4th Quarter 2017?
A. 1 billion
B. 14 billion
C. 29 billion
What percentage of video game players in the
UK (in 2014) are female?
A. 27%
B. 41%
C. 52%
Dopamine
Oxytocin
Serotonin
Endorphins
MASLOW’S
HIERARCHY OF
NEEDS
Three basic needs
Competence
Autonomy
Relatedness
Self-DeterminationTheory
Three key drivers
Mastery
Purpose
Autonomy
Daniel Pink - Drive
FREE RICE
M A R C Z E W S K I ’ S T H R E E L A Y E R S
O F M O T I V A T I O N
EX A MP LE GA M E
M ECH ANI C
T I M E R - C O U N T D OW N
JAMES BOND – TIMER
15
GA MI F ICATIO N
EX A MP LE S
GAMIFICATION+ SUCCESS
FRAMEWORK
https://gamificationplus.uk/game/
https://www.superbetter.com
Please attempt:
• Bad Guys –
• The Sticky Chair
• Power Ups -
• HugYourself
• HumanTag
P E T E . J E N K I N S @ G A M I F I C A T I O N P L U S . U K
H T T P S : / / G A M I F I C A T I O N P L U S . U K
@ G A M I F I P L U S @ P E T E J E N K I N S

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