Expert session 17612 from SAP TechEd Berlin. Original abstract: Accelerating Adoption with SAP Screen Personas
Scoping your project correctly and involving the right business users at the right time have a significant impact on how quickly you deliver business results with SAP Screen Personas software. See real customer examples and learn tips and tricks for going live quickly and generating productivity savings from simplified screens in the SAP ERP application.
We will explore the common attributes of fast implementations:
Focused resources with the right skills
White board first; map all processes before any coding
Start small and build from your success
Read documentation before installation; fast and easy if you do this
Stay current on kernel, notes; SAP Screen Personas is a system
Welcome and thank you for attending this session about SAP Screen Personas. My name is XXX and I am involved in Personas in XXX way.
SAP Screen Personas will allow you to make SAP relevant and compelling to people new to SAP as well as industry veterans. You can use Personas to make screens more intuitive to the point that people can use SAP without even taking a single training class.
In the next 40 minutes, I will explain how Personas fits into SAP’s user experience strategy and show you how it streamlines SAP transactions to improve business user productivity and increase their satisfaction.
---------------------------- PRESENTER NOTES: The speaker notes are not intended to be a script. Use the notes as the starting point for your conversation with the customer about usability. Listen for the qualification points discussed in the sales enablement sessions.
---------------------------- Version History 2014 October – added Run Simple section 2014 August – added content for SAP Screen Personas 3.0 and more details on use cases (before and after screens) 2014 April – added some screen shots and an additional use case 2014 February – new deck for 2014 (with some customer examples and updated graphics)
This is IW33 – Service Order display. Now Service Management is used in many different organisations around the world, to manage sometimes quite complex things. A service order has a lot of information on it. You can see here there are 10 tabs, some tabs have to be scrolled to see everything on them, and some tabs, like this one, have further tab containers on them. This one has a second tab container further down. For us, we need very little of the information on a service order, but what we do need is scattered everywhere, and some of it is actually nowhere on these tabs at all. Let’s look at my users have to do to get the information they need.
After reworkjing IW33 with Personas, for our users it looks like this. This is a static image, not a video. The information from the four corners of the transaction and beyond has been collected together in one screen.
So that’s a fairly extreme example of simplifying a transaction, but you can see the possibilities Personas gives you to make life easier for your users. Using this transaction is certainly much more efficient now, and that is part of the attraction for our users. The main attraction, though, is that they no longer have to remember where all that information is and how to get to it. For occasional users that’s much more important than efficiency.
But simplifying transactions isn’t all you can do with Personas. When our users log into SAP here’s what they see…
I call this an active Launchpad. It has buttons for launching transactions of various sorts, but also things happen directly on this screen without every, seemingly, moving away. Let me show you one part of it.
In summary, Personas is a great solution for your business users that have expressed concerns about SAP usability.
By making the SAP GUI (on a Windows or Mac desktop system) more usable, both you and your business users will be successful.
There are many resources available if you want to learn more about SAP Screen Personas.
SAP TechEd EXP17612 expert session SAP Screen Personas
SAP Screen Personas
EXP17612 – Accelerating Adoption