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Fashion is no longer
about designing things. It
           g g       g
design things to promote
styles,
styles making you few
good, sexier and being
more outstanding
confident

April 2008, by Left Brain Connectors
A il 2008 © b L f B i C
Internal branding workshop on
HOW TO BUILD SUCESSFUL VNESE FASHION BRAND
(PVA)
i love design,
so i am fashionable
research won’t
        h     ’
work with the
true - fashion
p y
player
the ability to
sense the trend
will…
  ll
(but only few can)
research will
only can tell you
 what it was not
  what it will b
    h t     ill be
(Formulation for success fashion player)




designer’s instinct +
    g
entrepreneur's
      p
intuition = successful
fashion creator
so, if we are the fashion
  ,
“player”, a trend setter,
not follower. then, what
we need to study is the
        d       d i h
future,
f t re not the past
learning from other
industries that set the
trend…
           mobile phone          travel
           automotive            healthcare
           technology            sport
           fashion accessories   way of living
           food                  entertainment
                                 …
in term of value




will your “fashion
brand” will make
people look prettier ?
not good enough !
if you (brand)
can so can
others…
that makes you
NO and NOT
     d
differentiated.
before answeringg
what you “really "can
do, you need to re-
think the brand
strategic di
       i direction fi
               i first
where are we at ?
we are premium or
        we are perceived premium ?




        (t e e y basic question o b a d g)
        (the very bas c quest o of branding)
high end
middle end
 low end
 l     d
we were right but,




what
has been
h b
changed ?
2 line is more
complicated than 1
so people minus
one
luxury or

eco-lux-ury
          y
only luxury can
make people
feel
f l sexier.
       i
others won’t, absolutely.
luxury = exclusive
niche not mass
this is no more luxury

it is now affordable d i
   i       ff d bl desire
we are mass
not niche
eco-lux
g
great design better p
          g         price
the trend of eco-lux
                                                                       600 USD




                                                                                 11,000 USD


                                                              600,000 VND




when the mass of people can buy, it will be no longer “exclusive”
Eco-lux
E l
          great design
                         Your mainstream brand
          better price
more of the truth
in parallel
it’s a great
       g
product with
a friendly price

                   USD 300
thinking global
requires
p
planningg
global too
good look attracts
p p
people. But
p
personality keep them
          y     p
interested. So are
brands
Your brand




people
    l                fashion
                     f hi

     It’s the “skinny” line
direction fi
di    i first
idea is the last
thing the agency
    g       g    y
present
before that, insight out.
when you are in the
real world of fashion
it is not only abt the
“wearing” stuff …
 wearing
brand association around the consumer’s world of fashion

head
h d                                                               adult
                                                                   d l
                                         see



                                        smell




       inside                                               out
                                     self image




toe                                                               kid
so back to the core




we are in             we are in
      the             the
 business             business
of design             of retail
what your brand
     y
needs is a “different
new way” concept &
personality to keep
people interested.
U.S.P
USP
U.S.P
USP
Unique Selling Proposition – An attribute, benefit or commitment of
a brand / product that is uniquely different and more appealing than its competitors.




still work with lot of FMCG brands for more than 40 years
U.S.P
USP
With fashion business, it requires
different USPs




                                     +3
(1)




U.S.P
USP
Unique Styling Persona



                         retail design
                         display
                         product
                         staff appearance
                         style guides
                         brand ambassador
                         selective sponsorship
                         design
                         d i
                         photography style
(2)




                                U.S.P
                                USP
                                Unique Service Personality




                   behavior
                      smiles
                       policy
                        CRM
after sales services (policy)
                      speed
(3)




U.S.P
USP
Unique Selling Proposition




                             place
                             product design
                             price
                             material
                             packaging
                             promotion
Unique Selling Proposition


                                      USP




        Unique Style Persona
                                    destination               Unique Service Personality
                               Unique Strategic Positioning




your I i ibl b di i more i
     Invisible branding is important …
                                t t
customer-focused-value
Content image       Context image


        invisible   visible
Ended          Frustrated        Successful

good context   good context      good context
bad content    average content   good content
                                 (USP + 3)


awareness      awareness         value
contexts.content.        contexts.content.          contexts.content.




strengthen the brand core value. building sustainable business success.
LUXURY

means rare – limited – niche – unique

expensive
sexy
different
value
original
handmade
strategy (positioning)
              brand C
              b d Concept   t
              brand guardian
        stories development
            campaign design                                    Brand image
         training assistances            Brand associations                    Brand positionings
        supplier supervision             Brand promises
                                               p                               Brand partnerings
                           …             Brand meanings                        ID connections
our strength is here
                                                                               icon




                                Brand                                                   Shop image
                                experiences
                                                                                        Life style
                                Brand lt
                                B d culture                                             Display strategy
                                In-store brandings                                      Decoration
                                Brand services




                                                              Brand channels
                                                              Location
                                                              Co-branding
                                                                        g
Brand inside                                                   Brand outside


                                                                           integrity
This is the foundation of the brand.         Brand strategies inside the              This is the destination of the brand
Rebranding your brand from concept           company to encourage                     want to be. But to do this is
to new brand ID in order to answer for       Customer-focused-values. Strong          IMPOSSIBLE without its strong
Who, What & Why customer will buy.           employee-as-the-brand culture            foundation. All of the mass brand
But even though when all answers are         STRONGLY Communicate a brand             communication campaign that
found still not enough to b ild strong
f    d ill             h build               integrity message to customers,
                                             i     i                                  building
                                                                                      b ildi trust, l love, and l
                                                                                                              d loyalty
                                                                                                                    l
brands without effective                     building belief and trust                toward the brand is meaningless.
implementation activity. The good
brand must know where it is now &            People. People and people.               The brand integrity is lost when the
where it will become in the future. It                                                internal branding is not ready.
must stand for something that your           Together with the fine product,
brand is expecting for ie uniqueness
                        ie..uniqueness,      great design, right brand
                                                   design                             Waste money
international, inspiring, iconic …           environment design will synergize        Lost opportunity
                                             the brand strength, deliver              Or even building industry for others
The next level of strategy is PEOPLE.        messages, promises, value to
The most important asset of your             customer.
brand in delivering value and its
uniqueness to the market                     Increase sales & value.

                                  2008                                     2009                                       2010 - 2012 +


          Your brand                        Employee as a brand                     Customer as a brand
Brand ID                                  Employee ID                             Customer ID
WHO I AM                                  I AM YOUR BRAND                         I LOVE YOUR BRAND
Invisible branding          Visible branding


CEO vision                  Advertising
Employee training           Partner communication
Pricing strategy            Photography style
Customer relations          Web presence
Sales force communication   Point of sales
Vendor selection            User experiences
Policy                      Retail environment
                            Public relations / sponsorship

Brandinside                 Brandoutside
Phase 1                             Phase 2                            Phase 3


         BRAND ID                      Employee as a brand                 Customer as a brand
Brand
B d ID                                Employee ID
                                      E l                                 Customer ID
                                                                          C t
WHO I AM                              I AM YOUR BRAND                     I LOVE YOUR BRAND

Vision
Vi i                                    Internal B di
                                        I      l Branding                   External B di
                                                                            E      l Branding
positioning                             Sales manual                        Branding Manual
Corp ID                                 Training                            CRM
Retail design                           Customer relations
Communication direction strategy        Internal CRM skill Contest          New product launches
                                        CRM to current customers            Collection
                                                                            Product extension
Current product promotion               New product launches                New brand launches
                                        Collections                         Celebrative brand
                                                                            Brand ambassador
Contact:


Left Brain Connectors
54/5 Nguyen Binh Khiem Street, Dakao ward, Dist 1, HCMC
Vietnam

anh.pv@leftbrainconnectors.vn


www.leftbrainconnectors.com
thank you

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Fashion is no longer about designing things

  • 1. Fashion is no longer about designing things. It g g g design things to promote styles, styles making you few good, sexier and being more outstanding confident April 2008, by Left Brain Connectors A il 2008 © b L f B i C Internal branding workshop on HOW TO BUILD SUCESSFUL VNESE FASHION BRAND (PVA)
  • 2. i love design, so i am fashionable
  • 3. research won’t h ’ work with the true - fashion p y player
  • 4. the ability to sense the trend will… ll (but only few can)
  • 5. research will only can tell you what it was not what it will b h t ill be
  • 6. (Formulation for success fashion player) designer’s instinct + g entrepreneur's p intuition = successful fashion creator
  • 7. so, if we are the fashion , “player”, a trend setter, not follower. then, what we need to study is the d d i h future, f t re not the past
  • 8. learning from other industries that set the trend… mobile phone travel automotive healthcare technology sport fashion accessories way of living food entertainment …
  • 9. in term of value will your “fashion brand” will make people look prettier ?
  • 11. if you (brand) can so can others…
  • 12. that makes you NO and NOT d differentiated.
  • 13. before answeringg what you “really "can do, you need to re- think the brand strategic di i direction fi i first
  • 14. where are we at ?
  • 15. we are premium or we are perceived premium ? (t e e y basic question o b a d g) (the very bas c quest o of branding)
  • 16. high end middle end low end l d
  • 17. we were right but, what has been h b changed ?
  • 18. 2 line is more complicated than 1 so people minus one
  • 20. only luxury can make people feel f l sexier. i others won’t, absolutely.
  • 23. this is no more luxury it is now affordable d i i ff d bl desire
  • 26. the trend of eco-lux 600 USD 11,000 USD 600,000 VND when the mass of people can buy, it will be no longer “exclusive”
  • 27.
  • 28. Eco-lux E l great design Your mainstream brand better price
  • 29. more of the truth
  • 31.
  • 32.
  • 33. it’s a great g product with a friendly price USD 300
  • 35. good look attracts p p people. But p personality keep them y p interested. So are brands
  • 36. Your brand people l fashion f hi It’s the “skinny” line
  • 37. direction fi di i first
  • 38. idea is the last thing the agency g g y present before that, insight out.
  • 39. when you are in the real world of fashion it is not only abt the “wearing” stuff … wearing
  • 40.
  • 41. brand association around the consumer’s world of fashion head h d adult d l see smell inside out self image toe kid
  • 42. so back to the core we are in we are in the the business business of design of retail
  • 43. what your brand y needs is a “different new way” concept & personality to keep people interested.
  • 45. U.S.P USP Unique Selling Proposition – An attribute, benefit or commitment of a brand / product that is uniquely different and more appealing than its competitors. still work with lot of FMCG brands for more than 40 years
  • 46. U.S.P USP With fashion business, it requires different USPs +3
  • 47. (1) U.S.P USP Unique Styling Persona retail design display product staff appearance style guides brand ambassador selective sponsorship design d i photography style
  • 48. (2) U.S.P USP Unique Service Personality behavior smiles policy CRM after sales services (policy) speed
  • 49. (3) U.S.P USP Unique Selling Proposition place product design price material packaging promotion
  • 50. Unique Selling Proposition USP Unique Style Persona destination Unique Service Personality Unique Strategic Positioning your I i ibl b di i more i Invisible branding is important … t t customer-focused-value
  • 51. Content image Context image invisible visible
  • 52. Ended Frustrated Successful good context good context good context bad content average content good content (USP + 3) awareness awareness value
  • 53. contexts.content. contexts.content. contexts.content. strengthen the brand core value. building sustainable business success.
  • 54.
  • 55.
  • 56.
  • 57.
  • 58.
  • 59.
  • 60.
  • 61.
  • 62.
  • 63.
  • 64.
  • 65.
  • 66.
  • 67.
  • 68.
  • 69.
  • 70.
  • 71.
  • 72.
  • 73.
  • 74.
  • 75.
  • 76.
  • 77.
  • 78.
  • 79.
  • 80. LUXURY means rare – limited – niche – unique expensive sexy different value original handmade
  • 81.
  • 82.
  • 83.
  • 84.
  • 85.
  • 86.
  • 87.
  • 88.
  • 89.
  • 90.
  • 91.
  • 92.
  • 93.
  • 94.
  • 95.
  • 96.
  • 97.
  • 98.
  • 99. strategy (positioning) brand C b d Concept t brand guardian stories development campaign design Brand image training assistances Brand associations Brand positionings supplier supervision Brand promises p Brand partnerings … Brand meanings ID connections our strength is here icon Brand Shop image experiences Life style Brand lt B d culture Display strategy In-store brandings Decoration Brand services Brand channels Location Co-branding g
  • 100. Brand inside Brand outside integrity This is the foundation of the brand. Brand strategies inside the This is the destination of the brand Rebranding your brand from concept company to encourage want to be. But to do this is to new brand ID in order to answer for Customer-focused-values. Strong IMPOSSIBLE without its strong Who, What & Why customer will buy. employee-as-the-brand culture foundation. All of the mass brand But even though when all answers are STRONGLY Communicate a brand communication campaign that found still not enough to b ild strong f d ill h build integrity message to customers, i i building b ildi trust, l love, and l d loyalty l brands without effective building belief and trust toward the brand is meaningless. implementation activity. The good brand must know where it is now & People. People and people. The brand integrity is lost when the where it will become in the future. It internal branding is not ready. must stand for something that your Together with the fine product, brand is expecting for ie uniqueness ie..uniqueness, great design, right brand design Waste money international, inspiring, iconic … environment design will synergize Lost opportunity the brand strength, deliver Or even building industry for others The next level of strategy is PEOPLE. messages, promises, value to The most important asset of your customer. brand in delivering value and its uniqueness to the market Increase sales & value. 2008 2009 2010 - 2012 + Your brand Employee as a brand Customer as a brand Brand ID Employee ID Customer ID WHO I AM I AM YOUR BRAND I LOVE YOUR BRAND
  • 101. Invisible branding Visible branding CEO vision Advertising Employee training Partner communication Pricing strategy Photography style Customer relations Web presence Sales force communication Point of sales Vendor selection User experiences Policy Retail environment Public relations / sponsorship Brandinside Brandoutside
  • 102. Phase 1 Phase 2 Phase 3 BRAND ID Employee as a brand Customer as a brand Brand B d ID Employee ID E l Customer ID C t WHO I AM I AM YOUR BRAND I LOVE YOUR BRAND Vision Vi i Internal B di I l Branding External B di E l Branding positioning Sales manual Branding Manual Corp ID Training CRM Retail design Customer relations Communication direction strategy Internal CRM skill Contest New product launches CRM to current customers Collection Product extension Current product promotion New product launches New brand launches Collections Celebrative brand Brand ambassador
  • 103. Contact: Left Brain Connectors 54/5 Nguyen Binh Khiem Street, Dakao ward, Dist 1, HCMC Vietnam anh.pv@leftbrainconnectors.vn www.leftbrainconnectors.com