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Enterprise Search
The organization is the information System:
Changing how we perceive search capability
in organizations.
Paul H. Cleverley
p.h.cleverley@rgu.ac.uk
www.paulhcleverley.com
Robert Gordon University (RGU), UK
Research in Oil and Gas and other industries
BACKGROUND – APPROACH (NOT IT/TOOL Centric)
• Search capability may not equal search engine or IT capability.
• Search capability may not equal search Centre of Excellence (CoE) capability
• Organizational learning loops (with respect to search) may be sub-optimal
• Formal Knowledge Organization (KO) practices and standards (from an Information
and Knowledge Management strategy including taxonomies) may play a key role in
findability.
• Information behaviours - the way people actually work, can differ from what is
written down (those formal practices).
• Culture (Beliefs, attitudes and motivations) of leaders and staff may play a bigger
role in findability of information than is currently thought.
• Mental models of staff (Information Literacy) regarding the information system
and information space, may play a bigger role than is widely accepted for search.
• Search strategies can bias lookup (known item) search in the organization (80% by
volume) – “the Tyranny of the masses”. Exploratory search (remainder 20%) can
lead to leaps in value (wealth) that cannot be predicted. – Serendipity Economy.
BACKGROUND
Enterprise Search & Discovery issues
• 24% of a professionals time spent looking for information, 48% of
organizations feel search is unsatisfactory in some way. Equates annually,
to $6Billion of poorly deployed resources in upstream oil and gas.
• Recent research on exploratory search indicates even the most
experienced searchers can miss 73% of high value items.
• Executives indicate missed opportunities by failing to leverage their
information effectively could represent 22% of annual revenue.
BACKGROUND – MOTIVATION FOR RESEARCH
• Re-examine and re-conceptualize enterprise search
• Causal factors for user satisfaction
• Causal factors for search task performance
• What latent information needs are not being met
RESEARCH AIMS
Research being updated monthly
• www.paulhcleverley.com

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Enterprise search - Changing the way we think about it

  • 1. Enterprise Search The organization is the information System: Changing how we perceive search capability in organizations. Paul H. Cleverley p.h.cleverley@rgu.ac.uk www.paulhcleverley.com Robert Gordon University (RGU), UK Research in Oil and Gas and other industries
  • 2. BACKGROUND – APPROACH (NOT IT/TOOL Centric)
  • 3. • Search capability may not equal search engine or IT capability. • Search capability may not equal search Centre of Excellence (CoE) capability • Organizational learning loops (with respect to search) may be sub-optimal • Formal Knowledge Organization (KO) practices and standards (from an Information and Knowledge Management strategy including taxonomies) may play a key role in findability. • Information behaviours - the way people actually work, can differ from what is written down (those formal practices). • Culture (Beliefs, attitudes and motivations) of leaders and staff may play a bigger role in findability of information than is currently thought. • Mental models of staff (Information Literacy) regarding the information system and information space, may play a bigger role than is widely accepted for search. • Search strategies can bias lookup (known item) search in the organization (80% by volume) – “the Tyranny of the masses”. Exploratory search (remainder 20%) can lead to leaps in value (wealth) that cannot be predicted. – Serendipity Economy. BACKGROUND
  • 4. Enterprise Search & Discovery issues • 24% of a professionals time spent looking for information, 48% of organizations feel search is unsatisfactory in some way. Equates annually, to $6Billion of poorly deployed resources in upstream oil and gas. • Recent research on exploratory search indicates even the most experienced searchers can miss 73% of high value items. • Executives indicate missed opportunities by failing to leverage their information effectively could represent 22% of annual revenue. BACKGROUND – MOTIVATION FOR RESEARCH
  • 5. • Re-examine and re-conceptualize enterprise search • Causal factors for user satisfaction • Causal factors for search task performance • What latent information needs are not being met RESEARCH AIMS
  • 6. Research being updated monthly • www.paulhcleverley.com