Brief Overview of HORD Inc Consulting Service Offerings

1. Telecom Service Assurance
Solutions
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2. SHARED VALUES
Company Profile & GUIDING PRINCIPLES
We are client focused; professional;
The HORD Inc. consulting services has been established to be a leading business responsive and dedicated to
management consultancy specializing in bespoke telecom service offerings for new or understanding core client business
growing telecoms companies in sub-Saharan Africa. values and goals
Our business model aims to engage on the delivery of specialist consulting services to We will provide alternative and secure
management via general enterprise risk assessments either in an advisory or consulting solutions for the client operations
capacity. within the region.
Our core strategy involves developing strategic and innovative avenues of creating We will critically analyze managements
measurable and sustainable client business development within the region. objectives and understand the local
market to ensure that we provide the
We at HORD Inc. consulting services believe that sound business operations and practices most effective and efficient service to
involves strong understanding of our clients environment therefore by providing bespoke our clients.
specialist only advisory and consulting services, we connect relevant resources for the
attainment of desired managements objectives. We will recognize and accept the reality
of the challenges within the region. This
optimistic view and knowledge of the
region drives us to be responsive to
new opportunities and initiatives.
We will always demonstrate business
transparency and accountability to our
clients.
Our responsibility will be to deliver
consistent and timely advisory and
consulting services to our
clients.
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Copyright © 2010 HORD Inc. Consulting. All rights reserved Private and Confidential Document

3. Overview of Service Offerings
ENTERPRISE RISK MANAGEMENT
Set Policy
REVENUE ASSURANCE & FRAUD
MANAGEMENT
Deploy
Controls
Databases servers Firewalls CDRs Billing DATA MINING & BUSINESS
INTELLIGENCE ANALYTICS
DR
Branch Offices WAN Data warehouse Back up
Business Analytics tape
Customers WWW
Partners Customer Portal
Production DataDisk storage
Outsourced
WAN Development
Remote Employees Staging
VP
Enterprise
Back up
disk PROJECT MANAGEMENT & IT AUDIT
e-mail File Server
N
Enforce and Monitor Controls
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Copyright © 2010 HORD Inc. Consulting. All rights reserved Private and Confidential Document

4. Enterprise Risk Services Revenue Assurance &
Our integrated risk management strategy and solutions
focuses on improving business risk intelligence for Fraud Management
organizations, around the ability to;
Our Revenue Assurance and Fraud Mgt service s are an end-to
• Prevent, quickly detect, correct and escalate critical risk End analysis of the revenue stream processes, which goes
issues. beyond the traditional approach to Revenue Assurance,
identifying problems that are generally not revealed through the
• Reduce the burden on business operations by standardizing analysis of any single area of revenue generation in isolation.
risk management principles and communication.
Our approach is balanced between achieving short-term, bottom
• Reduce risk information and integration of existing risk
management functions line impact and implementing long-term/fundamental process
driven changes thereby preventing future revenue leakage.
We have developed a bespoke risk management solution
and methodology for assessing risk which we term, ‘Revenue We take a more comprehensive, process-based and analytical
Intelligence Risk Assessment (RIRA) and Stakeholder View of the causes of revenue leakage by focusing on the
Intelligence Value Assessment (SIVA). Appendix A processes, systems, and employee practices that drive financial
performance in functional areas throughout the enterprise.
These 2 unique solutions help our clients assess their risk
management practices and current operations based on defined We strive to complement our clients’ internal Revenue
revenue and stakeholder strategic objectives. This gives a clear Assurance functions/groups, which are often focused only on the
indication of where significant deviances are occurring between usage processing and billing processes.
actual business operations and executive business plans. Means
to improve strategic flexibility for both upside and downside We see Revenue Assurance and Fraud Mgt as a continuous
scenarios endeavor aimed at improving operational efficiency and ensuring
that all possible revenue is collected. Appendix B
We are able to provide a ‘comfort level’ to board and other key
stakeholders that the full range of risks is understood and
managed within the business.
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Copyright © 2010 HORD Inc. Consulting. All rights reserved Private and Confidential Document

5. Data Mining & Project Management &
Business Intelligence IT Audit
There are common symptoms of poor data quality. Business relies Projects are unique undertakings where very often you’re breaking new
heavily on information technology to support day to day operations ground, implementing new technologies and changing the fundamental
and provide intelligence and insight on performance. Technology in way you do business. More often than not, you’re trying to establish a
turn is only as good as the data that runs through it – ‘rubbish in, program to do all three at once, whilst managing a variety of other
rubbish out’ was always – and remains – a fundamental truism of programs with competing priorities and occasionally conflicting objectives.
technology. Amidst all of this, you have a business to run. There are customers to
satisfy, stakeholders to engage, staff to manage, and expectations to meet.
Our experience shows there is a positive ROI to be achieved by
pinpointing and tackling data quality issues. We have a structured We have a proven project assurance and risk management methodology,
approach to tackling it: first you have to understand the quality of which draws upon leading best practice approaches. We can work with you
your data right now, then identify the impact to the business if data to identify the risks and challenges that must be addressed before you
quality is poor. If that impact is sufficiently serious, controls, progress further.
metrics, training and governance are needed to stop further
degradation – some cleansing of existing data may also be required. Project Risk Project Life-cycle Project Contract
Assessment Assurance Risk & Compliance
Our data quality assessment is a fast and effective way of
quantifying the problem.
A successful IT audit appropriately assesses technology risks and the control
Our approach also helps produce business intelligence through environment as they relate to critical business processes. Our deep expertise
exploitation and interrogation of data using intelligent ways to in IT audit can help ensure the integrity, reliability and performance of these
extract highly valuable information and findings that can enhance processes.
your bottom line e.g. telecom analytics for churn and market
intelligence through subscriber behavior. Through our risk based methodologies, our clients realize more effective and
efficient technology controls that better align the internal audit function with
their business and IT strategies. Our experienced professionals with diverse
backgrounds provide a variety of specialist services.
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Copyright © 2010 HORD Inc. Consulting. All rights reserved Private and Confidential Document

6. Overview of Integrated Telecom Consulting Solution
Prevention
User & 3rd Forensic
Party Services
Mgt.
Bus.
Continuity
AS IS Management
TO BE
Awareness
& Mgt.
Training Reporting Infor.
Asset
Policy & Process Mgt.
Compliance
Metrics
Security Risk
Dashboard
Risk Mgt.
IT Tech.
Change vulnerability
Mgt Mgt.
Security Strategy
REACTIVE APPROACH HOLISTIC APPROACH PROACTIVE APPROACH
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7. Our Client Engagement Process
Value proposition Consultation Delivery System (CDS)
Evaluation Phase Provide the value Communicate the value
Understand Cost/ Design
Client Engagement Identify Define Service Assess Advisory Client
Negotiation benefit SOW Reporting
Proposition Resources Objective Delivery Project Services Delivery
Matrix
Segmentation Value Business model:
proposition
• Integrated set of actions to provide and communicate the value
proposition to clients
Each client engagement must be assessed to address
the following key issues:
Illustration of how our value proposition will be provided and
communicated
Identification of existing strengths that can be leveraged and
required capabilities that need to be developed.
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Copyright © 2010 HORD Inc. Consulting. All rights reserved Private and Confidential Document

8. Our Service Work Plan
We use a risk based approach to tackle operational issues. A work plan will be compiled to address the specific areas of weakness following a
comprehensive operational risk assessment to be carried out. Our consultants will work to ensure each area of prioritized weakness is
addressed and tested. The findings will be reported to the executive management.
OUR SERVICE WORK PLAN REPORTING ARRANGEMENTS
Our work plan takes into account: We believe the whole organization is responsible for revenue
responsiveness and risk management.
Issues will be identified by an overall assessment of the particular
service offering. The work plan will remain flexible to ensure A well established follow-up procedure is in place to ensure that
capture of unforeseen occurrences; the organizations policies and agreed recommendations are implemented for every key area of
procedures; discussions with key business owners for key risk identified.
operations and the impact of changes to systems brought about by
new strategic initiatives. CO-OPERATION OF MANAGEMENT & STAFF
Our work plan is divided into several generic areas according to We work closely to build up trust and working relationships with
client structures . The plan is further divided into focusing on client staff
specific areas, showing the source of the key risk and the outline
objectives for each area of work. Our consultants may vary for specific tasks to enable the most
appropriate expert in terms of qualifications and experience to
assist where necessary.
KEY AREAS IN THE WORK PLAN
Our expert consultants and strategic vendors and partners will
We recognize that each organization is varied and unique; our ensure that the resources for each organization requirements are
approach will develop and implement an operational assessment so used as effectively as possible .
that risks and controls can be identified and addressed accordingly
and key business KPIs reviewed. QUALITY STANDARDS
Our services comply with international best practice standards
We will also encourage the delivery of a program of Workshops or according to client agreements.
campaigns in order to raise awareness of key risk issues and
highlight areas of system or process weaknesses to staff in the These standards are met by maintaining an ongoing quality
business. assurance process over our entire anti-fraud work with your team.
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Copyright © 2010 HORD Inc. Consulting. All rights reserved Private and Confidential Document

9. Appendix A
Overview of our RIRA & SIVA Solution
Revenue
Growth
Operating
Margin
Unrewarded Risk
SIVA
Infrastructure
Efficiency Expectations
Operations Sustainability
Phase 2
Un
Governance
Risk Intelligent Risk with Value
RAG
RIRA Gaps Solution
Output
Planning Compliance
Strategy Reporting
Phase 1 Rewarded Risk
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10. Appendix B
Stakeholder Risk & Gap Assessment Methodology
Overview of our RA & Fraud Mgt Methodology
Fraud Management
Phase 1
Regulatory Geographic Industry Organization Governance
Review RA &
Discuss current Assess adopted Develop RAG Findings &
Fraud Fraud Operations Implementation
risk Profile models assessment recommendations
Sales Revenue Operations Expectations Sustainability
Phase 2
Revenue Partner
Assurance
Copyright © 2010. HORD Consulting Inc.
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11. Strategic Partners & Tools
Fraud Forum
EnCase® ClearView’s i-INSIGHT
Member
Member Member
Client Profile
Nigeria
Ghana Nigeria Uganda
Uganda Nigeria
Kenya
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12. This document is confidential and prepared solely for your
information. Therefore you should not, without our prior written Contact Details:
consent, refer to or use our name or this document for any other
purpose, disclose them or refer to them in any prospectus or other
document, or make them available or communicate them to any contact@thehordinc.com
other party. No other party is entitled to rely on our document for frwangdung@thehordinc.com
any purpose whatsoever and thus we accept no liability to any
other party who is shown or gains access to this document.
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