Lucid Support Serives

1. IT Project Delivery &
Employment Solutions
www.lucid-support.com
01908 690000

2. Temporary, Project, Interim, Backfill Staff
Lucid supports its Clients by providing: Consultancy, Management, Design, Development, Administration,
Installation and Support based Specialists across the whole spectrum of technologies and skills including:
(but not limited to) mainframe, midrange, software development, database, network, security, server,
desktop, helpdesk and bespoke environments.
Lucid has an in-house IT System which has been developed over the years to provide a very fast and accurate
search of available and relevant candidates to suit your needs.
Lucid’s team of experienced account/service delivery managers are highly skilled, technically trained
and know exactly what they are looking for, saving you the time and effort required to read un-relevant
and unsuitable candidate CV’s.
What you can expect:
Full Accountability & Available 24/7/365 - Access to the Perfect Candidates -
Each and every client is assigned a full Internal Database of over 150,000 IT based
account management team which consists of: Consultants and Engineers with internal
systems designed to access relevant
candidates quickly and efficiently. Access to
Account Director,
2.5 million on-line Candidates plus National
Senior Service Delivery Manager (Main POC), and Local Advertising campaigns. We have
Account Manager, consultants in EVERY City and Town in the UK.
Resource Manager and Precision -
Back office Administrator; Lucid will supply two “relevant” Candidate CV’s
within 24 hours of receiving the requirement
Which means you will always be looked
or, if preferred, a market-place cost evaluation
after no matter who is on holiday, in a
report. We will NOT inundate you with CV’s,
meeting or generally un-available. We do not, under any circumstances send out
Mobile Numbers are supplied as standard. blanket or unsolicited CV’s. All candidates
submitted, will have been fully vetted, given the
Experience and Knowledge -
full job description, telephone interviewed by a
Lucid’s Senior management team has minimum of two Lucid staff members and
over 50 years combined experience of IT reference checked. For certain roles technical
Recruitment & Project Delivery Solutions tests are also possible.
covering a large portfolio of solutions Top Class Communication -
and projects. Whether it be taking the details of a technical
specification, representing your company to
Professional, Courteous, Friendly with
a customer, delivering a training course or
High Integrity -
presenting to a board of Directors our
Lucid operates a Karma Neutral Policy, Account Management team are experienced
which means you will be told the truth. and proactive communicators, they have the
This can sometimes be painful but we ability to communicate at all levels and are
find honesty is always the best policy. excellent listeners.
Providing a solution to your problems

3. Testimonials
“
“Thank you and your team for the rapid turnaround “For several years we have found the people at Lucid
finding a resolution for this problem. I continue to be to be extremely helpful and consistently responsive to
impressed with your service and level of commitment.” our changing needs”
Change, Configuration & Release Manager - IT Director – CAT Plc
National IT Vendor
“The team find Lucid are very proactive in building,
“From my very first telephone conversation with vetting and meeting prospective candidates and
the guys at Lucid I could tell that we would end up very reactive should any minor issues arise during
doing business with them. All staff are professional, placement. Lucid suffered more teething problems
attentive and very polite. Even though my requirement than any other supplier during the restructuring of
was not in their specialist field they treated it no differ- the back-office but displayed excellent professionalism
ently and found me the right candidates within 24 in ensuring contractor expectations were managed
hours. I have used them many times over the last few appropriately and impact was minimised. We also
years, and will continue to do so, as they have recognise the exceptionally high service levels shown
proved they are a top class employment business." to their contractors, the team and subsequently the
end-customer.”
Director - National Construction
Programme Manager - Master Vendor for
“Just a quick note to thank you for your making our Johnson & Johnson Pharmaceuticals
recruitment process as smooth as possible; I realise
“Which ever department I deal with within Lucid,
that on more than one occasion notice was very
be it resourcing, accounts, or the management
short and your urgent attention to our request was
team, the service is always the same; prompt,
appreciated, candidate selection was spot on, giving
professional and - importantly - friendly.”
me extra time to deal with the project, Thankyou. ”
Service Delivery Manager – Capita
Project Delivery Manager - Large Local
Government/Council “I am writing to tell you what a great job Lucid has
done for me with a recent requirement for a contract
“I must say, that having dealt with various agencies, I systems engineer. The effort & communication was
find Lucid to be way ahead of the others.” simply outstanding.”
IT Director – Aston Martin IT Director - Large Microsoft Reseller
Testimonials

4. Skills Matrix
Infrastructure Networks Data Management
Microsoft Microsoft Server OS (NT, 2003-2010) CISCO Catalyst Net App FAS Series
Active Directory Nexus V Series
Exchange Routing Metrocluster
Desktop (NT, XP, Vista, Win 7) ASA Clustermode
Remote Desktop Services (TS) PIX Snap Manager
Clustering VPN On Command
Network Load Balancing Wireless
SMS / SCCM / MOM / SCOM
Sharepoint
SQL
Blades HP Other HP Procurve HP EVA
DELL Juniper 3PAR
IBM Polycom P2000 / 4000
CISCO UCS Dell Force 10 MSA
Brocade MSL
Extreme Virtual Connect
Avaya
Servers HP EMC VNXe
DELL VNX
IBM VMAXe
APPLE Recover Point
Replication Mgr
Unified Computing Cisco UCS IBM N-Series
HP Blade Matrix V7000
vBlock XIV
FlexPod
Security/Malware Symantec Endpoint Protection Dell Equallogic
Altris Compellent
Checkpoint
McAfee
Other Mimecast Fibre Switches Cisco MDS
Messagelabs Brocade
UPS/APC
Racking Kits/Cabinets
Network Cabling
Lotus Notes / Domino
Consultancy / Project Management
Design & Development
Analysis / Administration
Installation & Support (1st, 2nd, 3rd Line)
Providing a solution to your problems

5. Skills Matrix
End User Computing Virtualisation Other
Citrix Access Gateway VMware vSphere ESXi Other Cisco Call Manager
Branch Repeater vCenter Unity
Command Center SRM VOIP
Edgesight Monitoring vCD / vCO OCS
Easy Call vCO Ops Suite
Merchandising Server vShield Mainframe (CICS/Cobol)
NetScaler Config Manager AS400
PW Manager Capacity Planner Unix (all flavours)
Profile Management vFabric Linux
Provisioning Server Web Development
Secure Gateway CRM
Smart Auditor ERP (SAP/ORACLE/
Web Interface MS/QAD/SAGE)
Workflow Studio SOX Complience
XenClient
XenDesktop
XenApp 4/5/6
Xen Server
Microsoft Remote Desktop Microsoft Hyper-V Software Development C
App-V System Centre VMM C++
Hyper-V & VMM C#
Remote App Visual Basic
SCCM ActiveX
ADA
Pascal
ASP
.NET
VMWare View (VDI) Cognos
Thin App BizTalk
vSphere Mobile Phone Platforms
Delphi
Perl
Java
Thin Client Wyse Database Oracle 5 - 11g
HP Oracle Financials 11i
IGEL DB2
SQL Server
Other AppSense EM/AM/PM MS Access
Thin Print MYSQL
Ingress
Skills Matrix

6. For more information about how we can
help you or for a no obligation quote please contact us:
Lucid Support Services Ltd
Witan Court,
305-311 Upper Fourth Street,
Central Milton Keynes, MK9 1EH
Tel: 01908 690000 / Fax: 01908 690001
www.lucid-support.com