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Complex
 Games
   CMO Conference 2012
        Patrick Collings
               Sagacite
& strategy
52%
         feel unprepared for complexity
                                                                               57%
                                                                               feel unprepared for decreasing
                                                                                        brand loyalty




  56%                  71%
feel unprepared for growth opportunities


                                                    feel unprepared for data explosion




                    68% 73%
                     feel unprepared for social media
                                                                          of CEOs believe CMOs lack business credibility
“Marketing as a function is in some
  danger of being marginalized”

                  - Donald Lehmann, Executive Director of
                              Marketing Science Institute
strategy, finance, information technology   marketing
my view on brands and brand strategy
organisation
Offering
Procurement
Production
Staffing
Financing
Sales Channels
Packaging
Marketing Communication
etc
...and if they were bic pens
organisation
therefore...
brand strategy
     equals
business strategy
Complex
 Games
By Toni Verdú Carbó
agenda
     VUCA

     Management Thinking

     Scenario Planning

     Agile | Adaptive
VUCA
the world is facing increased
turbulence over the next decade and
beyond caused by leadership change
in emerging markets, major policy
shifts by governments, increased
armed conflict, interlinked economies,
budget cuts by local and national
government

 Global Trends 2025: A Transformed World
released by the National Intelligence Council
economic hardships continue and expand




                                 by alex e proimos
VUCA has not just
    impacted on
       countries
          photo by Beacon Radio
volatility, uncertainity, complexity
 and ambiguity are also keeping
    executives awake at night




                              image by Herr Kaczmarek
Photo by Eduardo Zarate
these challenges are faced with strategic
  mindsets that are often defined as...
Photo by Alex E Proimos
photo by paul watson
photo by SomeDriftwood
strategy is a journey
  not a destination


             image by alice popkorn
constant motion



                  image by hans hamburger
E X P A N D
              Y O U R
                        V I   E W




                              photo by jef safi
embrace and plan for uncertainity




                           photo by martino
“Giving up the illusion that you can predict
 the future is a very liberating moment. All
you can do is to give yourself the capacity
  to respond to the only certainty in life -
  which is uncertainty. The creation of that
   capability is the purpose of strategy”
                          Lord John Browne, former CEO BP
time to approach with fresh
  eyes and a new mindset




                        by maessive
return of scenario planning
photo by Templar1307
                       Roots in WW II military planning
scenario planning’s
most famous hour
approaches
             Royal Dutch/Shell & Global Business Network

             The French School

             The Futures Group

             Wilson and Ralston

             Lindgren and Bandhold

             Reference scenarios

             Decision Strategies International

             Procedural scenarios

             Industry scenarios

             Performance-based scenarios
Start with a question
Isolate the relevant decisions that need to be made


Gather the information
Focus on the question but not at the detriment of the unexpected and
look for disconfirming evidence


Identify the drivers
Identify the driving forces that influence the outcome of events


Composing the plots
Build plots that look at different, realistic outcome of the drivers /
information and their implications
scenarios give
  us realistic
  alternative
    futures




                 image by assbach
allow us to see
beyond the headlights


                        photo by victor cavazzoni
uncertainty




 forecast   scenarios              hope

now                     distance into the future
and avoid panic when the
        future deals us a bad hand




image by luna di rimmel
help connects
   the dots




           picture by gato-gato-gato
relaxation of                    monetary
   banking                    policy keeping
 regulations                   interest rates
                                    low




                                                  consumer’s
                                                    limited
                                                   financial
         instruments                              knowledge
       that shifted risk
         off balance
            sheets

                            evaporation         2008
                           of reasonable
                               credit           Financial
                             standards
                                                Meltdown
Photo by Stuart Chalmers
agile | adaptive strategies
8
in no particular order
#1
     embrace change
#2
     take incremental steps
#3
     keep looping
#4
     acknowledge risk
#5
     work with portfolios
#6
 continual market immersion
#7
budget with insight and flexibility
#8
top down organizational alignment
Ordnung braucht nur
der dumme ein genie
beherrscht das chaos
Order is needed only
by fools, the genius
 controls the chaos
Complex Games CMO Conference 2012: Embracing Uncertainty in a VUCA World

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