How to Motivate

1. How to motivate your team - 10 Ideas Fo
By Prabhjot Bedi
www.prabhjotbedi.com
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4. How to motivate your team - 10 Ideas For
As the General Manager of a hotel,
your team looks to you, for
answers, encouragement,
guidance, ides and more. More
often than not, I notice that the
GMs mood dictates the team’s.
Here are 10 ideas to motivate your
team!

5. 1. Ensure the
morning meeting sta
rts on a positive
note.
Share a guest
compliment, or an
incident or even a
team member
mention.

6. 2. Visit one of your HODs in
their office. Every day,
pick one and go see
him/her in his/her office.
Sit on the opposite side
of the table, and chat.
Ask questions, listen
and offer solutions only if
they ask for it. Ensure
you cover everyone in a
fortnight.

7. 3 Take an HOD on the property
round with you. Share what
you look for on an everyday
basis. Ask them to tell you
what they see, what more
could be possible. You will be
amazed how different the
floors look to the
Purchase Manager than they
do to you.

8. 4. Take up a team challenge
every week. For e.g. Let’s
make the process of issuing
uniforms faster this week. Get
everyone behind a common
goal. It doesn’t matter who
gets the credit, because no
one gets it.
I assure you, your HODs will
soon be asking you to take up
one of their departments
tasks/pain point as project for
the week.

9. 5. Serve food in the
cafeteria.
Stand behind the
counter, smile, serve.
Remember you are a
hotelier too!

10. 6. Go to the room of a
guest who just
complained to the Guest
Relations.
Knock on the door,
introduce yourself, and
solve the problem. See
how it brings vigor to the
team.

11. 7. Visit a client. Go to the
clients office and praise your
team.
Don’t ask the client for how
bad they are or what you
can do, tell the client how
good your team is and what
they have been doing for the
client.
Be the Sales’ sales team.

12. 8. Write a handwritten
note to your team
member’s spouse if
one of your team stays
back or is held up in
the hotel for long.
Let the family know, you
value him/her.

13. 9. Create a visual collage
and let the entire team
paste something on it.
Don’t worry about a theme
or anything. Let it have a
place of pride in your
office and let it be known
that people can post a
new thing to it anytime
they want.

14. 10. Appreciate.
Learn to appreciate
everyone and every
little thing they do for
you.

15. Prabhjot Bedi is an Hospitality Ideator.
Write to him for an idea or a discussion on
anything under the sun!
mail@prabhjotbedi.com

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