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Tim Young

Business Technology

“ The future is here – its just unevenly distributed.” – William Gibson

What's leading the CEO’s agenda? Sales Productivity 36% Customer Care 35% Product Service Innovation 30% IT Capabilities / Performance 29% Business Performance Monitoring 23% Source: IDC

What the community wants! Need To Speed Up! 32% Improve Information Access 32% More Innovative Ideas From IT 29% Improve IT Support 25% Support Modern Tools 24% More High Value Business Services 23% Source: IDC

A community perspective…. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

How do we evolve? Telecommunications Infrastructure Business Technology Adaptive Capacity Service

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Service Desk

1. Helpdesk 2.0 (Service Desk) Tim Young “ Shift Happens”

2. “ The future is here – its just unevenly distributed.” – William Gibson

4. What's leading the CEO’s agenda? Sales Productivity 36% Customer Care 35% Product Service Innovation 30% IT Capabilities / Performance 29% Business Performance Monitoring 23% Source: IDC

5. What the community wants! Need To Speed Up! 32% Improve Information Access 32% More Innovative Ideas From IT 29% Improve IT Support 25% Support Modern Tools 24% More High Value Business Services 23% Source: IDC

7. How do we evolve? Telecommunications Infrastructure Business Technology Adaptive Capacity Service

Editor's Notes

Information Security Ajaz Munsiff
Share Toyota experience Information Security Ajaz Munsiff
Share Toyota experience Information Security Ajaz Munsiff
Information Security Ajaz Munsiff
Information Security Ajaz Munsiff

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