McGarahan & Associates, Inc.
11 SlideShares 45 Followers 21 Followings
Personal Information
Organization / Workplace
Yorba LInda, CA United States
Industry
Technology / Software / Internet
Website
www.mcgarahan.com
About
McGarahan & Associates helps organizations achieve service and support value. By applying extensive real world experiences, focus and industry best practices, we deliver results focused on strategic alignment, support structure, service level management, standard operating procedures, IT service management, staff utilization and training, tool optimization, marketing to senior management and reporting.
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support best practices knowledge management service desks itsm incident management technology leadership first contact resolution kcs it service management customer experience technical support service strategy shift-left strategy strategy km service desk knowledge change business itil problem management call mapping root cause trends skills it cost saving support quality service delivery managing call volume proactice support service and support best practices service leadership teaming fcr
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Presentations

(8)
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One For All All For One

14 years ago • 2878 Views

It Technologies That Will Change The Way We Work Final

12 years ago • 619 Views

Benefiting from a Quality Problem Management Program v2

12 years ago • 874 Views

The CIO Agenda: Proactively Managing Business and Technology Change to Maximize Business Results

11 years ago • 648 Views

Are industry best practices getting you the results you expected

10 years ago • 523 Views

The Service Desk Evolution

9 years ago • 3341 Views

Successful Knowledge Management - Lessons Learned From Organizations Who Have Achieved It

9 years ago • 1544 Views

Enabling the Shift-left Service Strategy

8 years ago • 977 Views

Documents

(3)

Service leadership the time is now part 1

13 years ago • 354 Views

Service Leadership The Time Is Now Part 2

13 years ago • 393 Views

Playing for keeps finding service maturity with total contact ownership

10 years ago • 3000 Views

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Benefiting from a Quality Problem Management Program v2

McGarahan & Associates, Inc. • 12 years ago
Personal Information
Organization / Workplace
Yorba LInda, CA United States
Industry
Technology / Software / Internet
Website
www.mcgarahan.com
About
McGarahan & Associates helps organizations achieve service and support value. By applying extensive real world experiences, focus and industry best practices, we deliver results focused on strategic alignment, support structure, service level management, standard operating procedures, IT service management, staff utilization and training, tool optimization, marketing to senior management and reporting.
Tags
support best practices knowledge management service desks itsm incident management technology leadership first contact resolution kcs it service management customer experience technical support service strategy shift-left strategy strategy km service desk knowledge change business itil problem management call mapping root cause trends skills it cost saving support quality service delivery managing call volume proactice support service and support best practices service leadership teaming fcr
See more