Personal Information
Organization / Workplace
London, United Kingdom United Kingdom
Occupation
Head of Design Strategy at Lloyds Banking Group
Industry
Technology / Software / Internet
Website
http://www.ormlondon.com
About
I am dedicated to creating successful experiences through friendly interfaces that bridge the gap between user needs and business objectives. I attempt to humanize the technology and to create successful experiences that generate maximum user satisfaction and pleasure. For each and every client I am able to give the experience and knowledge I have gained over the last 16 years working for interactive projects with multidisciplinary teams within many different sectors including telecommunications, government, banking and insurance, travel, and retail.
My vision which is based on my knowledge in design, marketing, usability and information architecture, is to create solutions focused on re...
Tags
mobile ux conference
workshop
customer journey
See more
Presentations
(1)Likes
(394)Building Bridges to Get Everything You Want | Deborah Zell | Dell Technologies
Service Design Network
•
4 years ago
SDNC13 -Day2- Methods of Design Synthesis: Learn to Synthesise Research into Meaningful Insights (workshop) by Jon Kolko
Service Design Network
•
10 years ago
The Design Career Journey (Leading Design 2018)
Todd Zaki Warfel
•
5 years ago
178 - Design Discovery Workshops
ProductCamp Boston
•
4 years ago
The Design Management Office (John Devanney at DesignOps Summit 2017)
Rosenfeld Media
•
6 years ago
Capturing Contexts: A workshop with jobs-to-be-done tools / Service Experience Camp 2015
Martin Jordan
•
8 years ago
Design for Delight - The Innovation Catalysts
Stephen Gay
•
10 years ago
Service Design Thinking
Marc Stickdorn
•
10 years ago
UX STRAT 2013: Tim Loo, Workshop: Redesigning business culture and thinking around the customer
UX STRAT
•
10 years ago
Design Synthesis
frog
•
16 years ago
My First 90 Days - Strategies for Success
Suresh Kodoor
•
10 years ago
Effective Customer Journey Maps
TandemSeven
•
8 years ago
Design Leadership, a Career Path for Brave Souls
Pablo Sanchez Martin
•
6 years ago
UX Research - The Most Powerful Tool in Your Kit
Mary Wharmby
•
9 years ago
Design Thinking: A Quick Course in Creative Problem Solving
Spring Studio
•
9 years ago
MX 2014: Playbook for Managing and Leading Experiences
brandonschauer
•
10 years ago
Power Your Business with OKRs
Wrike
•
9 years ago
On Service Design Take 2
Patrick Quattlebaum
•
10 years ago
So you want to be a Service Designer
Jamin Hegeman
•
7 years ago
AI is the New UI - Tech Vision 2017 Trend 1
Accenture Technology
•
7 years ago
The Future of Everything
Charbel Zeaiter
•
7 years ago
Designing the Future: When Fact Meets Fiction
Dean Johnson
•
8 years ago
Parts Without a Whole? – The Current State of Design Thinking Practice in Organizations
Jan Schmiedgen
•
8 years ago
The role of Design Thinking
Pieter Baert
•
8 years ago
5-day process for answering critical business questions
Fixir
•
7 years ago
Hooked Model
Nir Eyal
•
11 years ago
Using the Waveline (workshop)
Nathan Shedroff
•
8 years ago
UX STRAT USA: Leah Buley, "The Role of UX / CX in Business"
UX STRAT
•
7 years ago
Personal Information
Organization / Workplace
London, United Kingdom United Kingdom
Occupation
Head of Design Strategy at Lloyds Banking Group
Industry
Technology / Software / Internet
Website
http://www.ormlondon.com
About
I am dedicated to creating successful experiences through friendly interfaces that bridge the gap between user needs and business objectives. I attempt to humanize the technology and to create successful experiences that generate maximum user satisfaction and pleasure. For each and every client I am able to give the experience and knowledge I have gained over the last 16 years working for interactive projects with multidisciplinary teams within many different sectors including telecommunications, government, banking and insurance, travel, and retail.
My vision which is based on my knowledge in design, marketing, usability and information architecture, is to create solutions focused on re...
Tags
mobile ux conference
workshop
customer journey
See more