11. –USERTESTING.COM
“A remote moderated usability study is
when a moderator provides target users with
activities to complete using a design or
interface.”
13. • users who are in another city/state/country.
• a moderator can easily answer to participants
questions.
• saves money and time (compared with the one
moderated in person).
• multiple tests in a minimal amount of time.
PROS
14. • technical problems that can occur the session
testing.
• misunderstanding of the task and the
impossibility of being there to show it.
• if you want to see the user’s mimic and body
it’s not really easy to observe them.
• users need to install special softwares.
CONS
16. 5 users to identify almost 85% of usability
problems, 15 to identify 99% of them.
screening questions general questions:
e.g. where are you from
specific questions:
e.g. how frequently do you
17. • come up with tasks;
• prioritise tasks;
• turn tasks into scenarios;
• sign the agreement to record user’s screen;
• start remote moderated;
• be there for your user, but not help him/her;
• capture insights.
METHOD FLOWS
18. • an instant messaging app that provides online
text message, audio and video chat services and
possibility to share the screen. (e.g. Skype)
• a screen recorder application. (e.g. AV Recorder
& Screen Capture)
• paper and pencil.
TOOLS TO USE
20. • user report:
• user profile (e.g.: age, job, typology,
tools, what makes her/him significant
user, questions summary etc.);
• general suggestions for scenarios;
• extra suggestions (independent from
scenarios).
21. • overall report:
• users overview;
• general suggestions for scenarios;
• extra suggestions (independent from
scenarios);
• moderator suggestions.