A presentation about remote moderated usability testing made for https://www.meetup.com/Tabara-de-Testare-Cluj/events/239504357/

1. Remote moderated
usability testing

2. • usability/UX specialist at Evozon;
• certified trainer and speaker.
Andreea
Popescu

3. • usability testing
• definition
• methods
• remote moderated usability testing
• definition
• choosing users for this method
• creating scenarios
• tools to use
• creating report
agenda

4. image credit: webdesignerdepot.com

5. usability
testing

6. –INTERACTION-DESIGN.ORG
“Usability testing is the practice of testing
how easy a design is to use on a group of
representative users.”

7. • person moderated
• remote moderated
• unmoderated from the
distance
• guerrilla testing
METHODS

8. usability
usability
useful
satisfying
efficient
effective
accesable
learnable

9. image credit: webdesignerdepot.com

10. remote
moderated

11. –USERTESTING.COM
“A remote moderated usability study is
when a moderator provides target users with
activities to complete using a design or
interface.”

12. image credit: webdesignerdepot.com

13. • users who are in another city/state/country.
• a moderator can easily answer to participants
questions.
• saves money and time (compared with the one
moderated in person).
• multiple tests in a minimal amount of time.
PROS

14. • technical problems that can occur the session
testing.
• misunderstanding of the task and the
impossibility of being there to show it.
• if you want to see the user’s mimic and body
it’s not really easy to observe them.
• users need to install special softwares.
CONS

15. image credit: interaction-design.org

16. 5 users to identify almost 85% of usability
problems, 15 to identify 99% of them.
screening questions general questions:
e.g. where are you from
specific questions:
e.g. how frequently do you

17. • come up with tasks;
• prioritise tasks;
• turn tasks into scenarios;
• sign the agreement to record user’s screen;
• start remote moderated;
• be there for your user, but not help him/her;
• capture insights.
METHOD FLOWS

18. • an instant messaging app that provides online
text message, audio and video chat services and
possibility to share the screen. (e.g. Skype)
• a screen recorder application. (e.g. AV Recorder
& Screen Capture)
• paper and pencil.
TOOLS TO USE

19. image credit: webdesignerdepot.com

20. • user report:
• user profile (e.g.: age, job, typology,
tools, what makes her/him significant
user, questions summary etc.);
• general suggestions for scenarios;
• extra suggestions (independent from
scenarios).

21. • overall report:
• users overview;
• general suggestions for scenarios;
• extra suggestions (independent from
scenarios);
• moderator suggestions.

22. image credit: webdesignerdepot.com

23. questions?

24. thank you.