Guiding principle is a recommendation that guides an organization in any circumstances Itil is a registered trademark by Itil 4 is a registered trademark by The Seven Guiding Principles are: o Focus on value o Start where you are o Progress iteratively with feedback o Collaborate and promote visibility o Think and work holistically o Keep it simple and practical o Optimize and automate Simplest form of automation: Standardize and streamline manual tasks to enable more automatic decision making See: https://diontraining.com/wp-content/uploads/2019/03/Study-Guide-ITIL-4-Foundation.pdf

1. Itil 4 Guiding Principles
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Focus on value
Start where you are
Progress iteratively
with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate
Identify and understand the service customer
Understand the consumer's perspecitve of value
Map value to intended outcomes, which change over time
Understand the customer experience (CX) and/or user
experience (UX)
Observation of as is
Measurement
only to support observation
act of measurement can influence results
should not become a target
ability to discover and respond to failure
overall improvement in quality
Work in smaller,
manageable sections
Sequential or simultaneous
manageable and managed
Tangible results
Timely manner
built for future improvements
feedback loop
involve the right people
involve all stakeholders
create transparency
create visibility
understand how all parts of the organsiation integrate
address all four dimensions
understand the full service-value chain (system)
use outcome-based thinking
reduce number of steps
establish a holistic view of organisation's work
start with uncomplicated approach, add later
consider competing objectives