4. ABOUT LISTENING…
It accurately receives the messages in the
communication process.
It is the key to all effective communication.
Active listening is a communication technique that
requires the listener to feed back what they hear to
the speaker.
5. IMPORTANCE OF LISTENING…
Listening is very much important for oral
communication process.
Effective communication.
Listening is so important that many top employers
give regular listening skills training for their
employees.
Good listening skills can lead to: better customer
satisfaction, greater productivity with fewer
mistakes, increased sharing of information that in
turn can lead to more creative and innovative work.
6. • Good listening skills are important in
School
the workplace
day-to-day living
• Yet most of us receive very little
training in effective listening.
