Emotional Intelligence for Personal Growth
Symbiosis Centre for Management Studies, NOIDA
(Constituent of Symbiosis International University)
• The concept of Multiple Intelligence
• IQ vs EQ
• Nature and importance of emotional intelligence
• Measuring emotional intelligence
• What are emotions &Types of emotions
• Physiology of Emotions
• Self awareness-observing and recognizing once own feelings
• Knowing relationship between thought, feelings and reactions
• Assessing the frequency, Intensity and Durations of feelings
• Self Acceptance and Positive Self Image-Knowing one’s strengths,
weaknesses, Understanding what can be changed in self and what
cannot be change
• Seeing self in a positive light
• Self Management
• Managing emotions: Handling Fear / Anxiety, Handling Anger,
Handling Depression –Rational emotive behavior theory (thinking-
feeling and reactions)
• Handling stress-Stress management techniques like relaxation
methods ,time management skills.
• Improving personal decision making- Importance of Impulse
control, examining actions and consequences, Knowing if the head
or the heart is ruling a decision, Owning responsibility of the
decisions and actions.
• Enhancing Interpersonal Skills
• Understanding Others: Empathy, Effective communication skills
• Assertiveness training- Difference between submissiveness,
assertiveness and aggressiveness, Benefits of Assertiveness,
Developing Assertive Behaviour Skills, Art of saying No-
Assertiveness on job, interpersonal relations and everyday life.
• Skills for effective conflict management
• Emotional Intelligence skills for effective team work-
• Cooperation vs Competition
• Conflict resolution in creative ways
• Learning to arrive at win-win solution
S.No. Component Proposed Period
*exact date will be intimated
1 Presentation February 1st week 10
2 Written test As per Exam department 15
3 Assignment March 1st week 5
A case study of low emotional intelligence
THE LAST BEER
A young man had only a limited amount of beer in his fridge. His best friend came round to visit. During
their conversation he told his friend not to drink his last beer. Later he found his friend had drunk it.
WHAT WOULD AN EMOTIONALLY INTELLIGENT RESPONSE HAVE BEEN?
• To go and buy some more maybe?
• To ignore it and enjoy his friend's company?
• To have a cup of coffee instead?
• To go down the pub together?
He had low emotional intelligence and did none of these. He shot his friend dead. He is now in prison
serving time for murder. His rage drove him to short-term action which produced long-term negative
This is an extreme but clear example of how low emotional intelligence and a poor ability to control
strong emotions in particular, can impact on a person's behaviour, work and life.
Being able to control strong emotions such as rage is the seventh dimension of emotional intelligence.
It is very hard to build trust without being able to control your strong emotions. If you are in business
and want to be successful building trust is imperative.
How good are you at controlling strong emotions?
TWO VIEW POINTS ABOUT EQ
say that emotions
say that emotions
Cloud our judgment
Inhibit free flow of data
Must be controlled
Increase our confidence
Speed our analysis
Provide vital feedback
Must be managed
8 Basic emotions
• These emotions can combine to create new emotions
• e.g. Happiness + Anticipation = Excitement.
• e.g Anger minus enthusiasm =depression.
• Same event can give multiple emotions at the same time e.g. For a father:
Happiness (of daughter marrying) + Sadness (of daughter leaving because of
• Emotions are tied with physiological response e.g. churning in stomach,
perspiration on face, blushing of cheeks etc.
Is EI something new?
No…it has always been there…we just have been better at defining it…
“That man is disciplined and happy who can prevail over the turmoil that springs from desire
and anger, here on earth …” Hindu text Bhagavad-Gita, 1000 B.C.E
There are TWO dimensions of emotions:
Physiological side: ‘Emotion’ is a complex state of human mind, involving
bodily changes of widespread character such as breathing, pounding heart,
flushed face, sweating palms, pulse rate, gland secretions, etc.
Psychological side, a state of excitement or perturbation marked by strong
Howard Gardner's Multiple Intelligences
The theory of multiple intelligences challenges the idea
of a single IQ, where human beings have one central
"computer" where intelligence is housed.
Howard Gardner, the Harvard professor who originally
proposed the theory, says that there are multiple types
of human intelligence, each representing different ways
of processing information:
Howard Gardner's multiple intelligences
Intelligence type capability and perception
Linguistic words and language
Logical-Mathematical logic and numbers
Musical music, sound, rhythm
Bodily-Kinesthetic body movement control
Spatial-Visual images and space
Interpersonal other people's feelings
Howard Gardner's Eight Intelligences
• Verbal-linguistic intelligence refers to an individual's ability to analyze
information and produce work that involves oral and written language, such as
speeches, books, and emails.
• Logical-mathematical intelligence describes the ability to develop equations and
proofs, make calculations, and solve abstract problems.
• Visual-spatial intelligence allows people to comprehend maps and other types of
• Musical intelligence enables individuals to produce and make meaning of
different types of sound.
• Naturalistic intelligence refers to the ability to identify and distinguish among
different types of plants, animals, and weather formations found in the natural
• Bodily-kinesthetic intelligence entails using one's own body to create products or
• Interpersonal intelligence reflects an ability to recognize and understand other
people's moods, desires, motivations, and intentions.
• Intrapersonal intelligence refers to people's ability to recognize and assess those
same characteristics within themselves.
The psychologists Salovey and Mayer
originally coined the term 'emotional
intelligence' in 1990. However, Daniel
Goleman popularized it in 1995 in the title of
his bestselling book, Emotional Intelligence:
Why it can Matter More than IQ .
You will learn:
• Understand the emotional intelligence model and its
• Discover the benefits of emotional intelligence for
yourself, your team, and organization
• Identify strategies and opportunities to apply
emotional intelligence in your role
• Choose perceptions and behaviors that will lead to
The work of the Consortium for Research on
Emotional Intelligence (EI) in Organizations has
identified five key research studies that
support the importance of an individual's
emotional and social skills as important for
success at work.
Study 1 –
Experienced partners in a multinational consulting firm were assessed on the EI
competencies plus three others (Boyatzis, 1999).
• Partners who scored above the median on nine or more of the 20 competencies
delivered $1.2 million more profit from their accounts than did other partners.
• 139% incremental gain.
Study 2 –
An analysis of more than 300 top-level executives from 15 global companies showed
that six emotional competencies distinguished stars from the average (Spencer, 1997).
• Distinguishing Emotional Competencies:
o Team Leadership
o Organizational Awareness, Self-confidence,
o Achievement Drive o and Leadership
Study 3 –
looked into the productivity of 'top performers' in jobs of medium complexity (e.g. sales
clerks, mechanics) and the most complex jobs (e.g. insurance salespeople, account
managers) (Hunter, Schmidt, & Judiesch, 1990).
• Top performers in medium complexity jobs were: o 12 times more productive than
those at the bottom. o 85% more productive than an average performer. • Top
performers in the most complex jobs were: o 127% more productive than an average
Competency research in over 200 companies and organizations worldwide into top
performers suggests that (Goleman, 1998): • one-third of this difference is due to
technical skill and cognitive ability. • two-thirds is due to emotional competence • In top
leadership positions, over four-fifths of the difference is due to emotional competence.
Study 5 - in a national insurance company research showed the difference in policy
premium sold (Hay/McBer Research and Innovation Group, 1997). Findings:
• Insurance sales agents who were weak in emotional competencies (i.e. self-confidence,
initiative, and empathy) sold policies with an average premium of $54,000.
• Insurance sales agents who were very strong in at least five of eight key emotional
competencies sold policies worth $114,000. -
Study 4 - At L'Oreal, research (Spencer & Spencer, 1993; Spencer, McClelland & Kelner, 1997)
showed that sales agents selected on the basis of certain emotional competencies
significantly outsold salespeople selected using the company's old selection procedure.
• On an annual basis, salespeople selected on the basis of emotional competence sold
$91,370 more than other salespeople did, for a net revenue increase of $2,558,360.
• Salespeople selected on the basis of emotional competence also had 63% less turnover
during the first year than those selected in the typical way.