Customer Service

CUSTOMER CARE Submitted By: Minu Pauline, D3, FIAT

INTRODUCTION To know about who is customer & what is customer services. And through this we need to find out the types of customer & the basic needs of a customer, their expectation, customer satisfaction and how the customer perception is related to service evaluation.

ACKNOWLEDGEMENT First of all I would like to thank the almighty. Then I would like to thank Mrs.Meena for giving this opportunity for doing this assignment & her great co-operation. I would also like to thank all the staff of FIAT Cochin. At last I would like to express my thanks to all my colleagues.

Who is a customer ? ,[object Object]

What is customer service? ,[object Object],[object Object],[object Object]

[object Object],[object Object]

Types of Customers ,[object Object]

Internal Customers ,[object Object],[object Object],[object Object]

External Customers ,[object Object],[object Object]

The Six Basic Needs of Customers ,[object Object],[object Object]

Business Definition for Customer Expectation: ,[object Object]

Needs and Expectations ,[object Object]

Customer satisfaction ,[object Object],[object Object]

Co-relation between Customer Perception & Service Evaluation ,[object Object]

Customer service skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

About the service provided in the company I visited ,[object Object]

And if I was in charge on the above mentioned company. First of all I will take some important steps to improve the service ,[object Object],[object Object]

Reference ,[object Object],[object Object]

Declaration ,[object Object]

Customer Service

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