Powerpoint Presention on 'Conflict in Relationship and Strategies' which deals about Interpersonal Communication

1. XGS307
INTERPERSONAL COMMUNICATION
UNIT IV
CONFLICT IN
RELATIONSHIPS
28-09-2018 Designed and Prepared by: Ms. C. PRIYA, AP / English, PMIST 1

2. CONFLICT
DICTIONARY MEANING
A serious
disagreement
An argument
Clash
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Designed and Prepared by: Ms. C. PRIYA, AP / English, PMIST
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3. 28-09-2018
Designed and Prepared by: Ms. C. PRIYA, AP / English, PMIST
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4. TEN TIPS FOR RESOLVING CONFLICTS
28-09-2018 Designed and Prepared by: Ms. C. PRIYA, AP / English, PMIST 4

5. Successful conflict resolution depends on our ability to:
Managing
Stress while remaining alert and calm
Control our emotions and behaviour
Pay
attention to the feelings when expressed
Be aware and respectful of differences
28-09-2018 Designed and Prepared by: Ms. C. PRIYA, AP / English, PMIST 5

6. Tips for being a Better Listener
Listen to the reasons keenly
Make sure we understand from his/her point of view
Repeat the other person’s words and ask if you have understood clearly
Ask if anything remains unspoken
Give the person time to think before answering
Resist the temptation to inject our point of views
28-09-2018 Designed and Prepared by: Ms. C. PRIYA, AP / English, PMIST
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7. 28-09-2018 Designed and Prepared by: Ms. C. PRIYA, AP / English, PMIST 7
HELPFUL RESPONSES WHILE LISTENING
Encouragethe other person to share his / her issues as fully as possible
Clarify the real issues, rather than making assessments
Restate what we is heard
Validate the concerns of the other person

8. I want to understand what has upset you?
I want to know what you are really hoping for?
Can you say more about that?
Is that the way that usually happens?
It sounds like you weren’t expecting that to happen
I can imagine how upsetting that must have been?
I really appreciate the concerns of the other person
I am glad we are trying to figure this out
28-09-2018 Designed and Prepared by: Ms. C. PRIYA, AP / English, PMIST
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FEW COMMON EXPRESSIONS TO USE