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0 to 1- Taking a Concept & Launching an MVP
by Wish Product Leader
www.productschool.com
CERTIFICATES
Your Product Management Certificate Path
Product Leadership
Certificate™
Full Stack Product
Management Certificate™
Product Management
Certificate™
Corporate
Training
Level up your team’s Product
Management skills
Free Product Management Resources
BOOKS
EVENTS
JOB PORTAL
COMMUNITIES
bit.ly/product_resources
COURSES
From 0 to 1:
Taking a concept and launching an MVP
Atish Bhattacharjya
Product Lead @ WISH
My Product Management Journey
A minimum viable product (MVP)
is a version of a product with just
enough features to be usable by
early customers who can then
provide feedback for future
product development
What is an MVP
2 Real Examples from Wish
Problem: Human agents giving canned responses →
Rising customer support costs
MVP: A simple decision tree based automated
experience for the top issues
#1 Wish Assistant -
Customer Support Chatbot
Elements of an MVP
Subset of problems Item not delivered beyond due date
Focus on basics No NLP
Pre formed responses
Minimal resources Built on Web / deployed across all platforms
Rapid feedback Click Analytics
Thumbs Up / Down score
Rapid iteration Adding new issues
Automating more flows
#2 Buy Now Pay Later
Problem: Drop out before purchase / Insufficient funds
→ More affordable payment options
MVP: A simple pay within 30 days solution
Elements of an MVP
Subset of problems Only for purchases upto $50
Only 1 payment
Focus on basics No Installments
Basic eligibility criteria
Minimal resources In house solution
Rapid feedback Adoption
Default Rate
Repeat Purchase
Rapid iteration Late payment
Pay Half / Installments
Smarter risk rules
Key Takeaways
● Break down the user problem and see where the biggest opportunities are
● Reduce complexity in
○ Functionality
○ Usability
○ Design
Tackle a subset of problems & focus on
the basics
● “Hacking” a solution could be ok → remember to do it the right way when you scale
● Which one is faster -- Building in house OR Integrating with a 3rd party
● Native App Vs Web development
Be frugal with resources
● Strive for rapid feedback (within a day)
○ Qualitative
○ Build analytics into the product
● How does it affect user behavior throughout the experience
Get rapid feedback from your users
● Test the limits before optimizing
● Understand adoption before scaling
Quickly iterate based on feedback making
progress towards the complete solution
● You’re still solving a PROBLEM. You’re still building a PRODUCT
● Pick the most critical job to be done
● Get the job done, even if it’s not very pretty
● Measure & Learn
Closing Thoughts
Build
Measure
Learn
Thank You!
www.productschool.com
Part-time Product Management Training Courses
and
Corporate Training

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0 to 1- Taking a Concept & Launching an MVP by Wish Product Leader

  • 1. 0 to 1- Taking a Concept & Launching an MVP by Wish Product Leader www.productschool.com
  • 2. CERTIFICATES Your Product Management Certificate Path Product Leadership Certificate™ Full Stack Product Management Certificate™ Product Management Certificate™
  • 3. Corporate Training Level up your team’s Product Management skills
  • 4. Free Product Management Resources BOOKS EVENTS JOB PORTAL COMMUNITIES bit.ly/product_resources COURSES
  • 5. From 0 to 1: Taking a concept and launching an MVP Atish Bhattacharjya Product Lead @ WISH
  • 7. A minimum viable product (MVP) is a version of a product with just enough features to be usable by early customers who can then provide feedback for future product development What is an MVP
  • 8. 2 Real Examples from Wish
  • 9. Problem: Human agents giving canned responses → Rising customer support costs MVP: A simple decision tree based automated experience for the top issues #1 Wish Assistant - Customer Support Chatbot
  • 10. Elements of an MVP Subset of problems Item not delivered beyond due date Focus on basics No NLP Pre formed responses Minimal resources Built on Web / deployed across all platforms Rapid feedback Click Analytics Thumbs Up / Down score Rapid iteration Adding new issues Automating more flows
  • 11. #2 Buy Now Pay Later Problem: Drop out before purchase / Insufficient funds → More affordable payment options MVP: A simple pay within 30 days solution
  • 12. Elements of an MVP Subset of problems Only for purchases upto $50 Only 1 payment Focus on basics No Installments Basic eligibility criteria Minimal resources In house solution Rapid feedback Adoption Default Rate Repeat Purchase Rapid iteration Late payment Pay Half / Installments Smarter risk rules
  • 14. ● Break down the user problem and see where the biggest opportunities are ● Reduce complexity in ○ Functionality ○ Usability ○ Design Tackle a subset of problems & focus on the basics
  • 15. ● “Hacking” a solution could be ok → remember to do it the right way when you scale ● Which one is faster -- Building in house OR Integrating with a 3rd party ● Native App Vs Web development Be frugal with resources
  • 16. ● Strive for rapid feedback (within a day) ○ Qualitative ○ Build analytics into the product ● How does it affect user behavior throughout the experience Get rapid feedback from your users
  • 17. ● Test the limits before optimizing ● Understand adoption before scaling Quickly iterate based on feedback making progress towards the complete solution
  • 18. ● You’re still solving a PROBLEM. You’re still building a PRODUCT ● Pick the most critical job to be done ● Get the job done, even if it’s not very pretty ● Measure & Learn Closing Thoughts Build Measure Learn
  • 20. www.productschool.com Part-time Product Management Training Courses and Corporate Training