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5 Mistakes When Working w/Engineers
by TransferWise Product Leader
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5 mistakes PMs make while
working with engineers.
Surbhi Manurkar, Product Manager @ Wise
A little bit about me.
What are we optimising for?
Mistake #1
Hey, nice to meet
you! Which team
are you in?
Hey, I am in the
product
management
team.
Colleague PM
Thinking you are
not part of the
scrum team.
Mistake #1 What instead?
You are part of
the engineering
+ product scrum
team.
Hey, nice to meet
you! Which team
are you in?
Hey, I am in the
conversion team.
Colleague PM
Mistake #2
I see your team
missed your goals
this quarter. What
happened?
Yes, the engineering
team totally screwed
up. They didn’t deliver
the project on time.
PM Manager PM
Engineering
delivery is my
tech lead’s
problem not
mine.
Mistake #2 What instead?
Everything is
your problem.
I see your team
missed your goals
this quarter. What
happened?
Yes, one of our backend
engineers left slowing
us down. I following up
with recruitment team
to speed up hiring.
PM Manager PM
Mistake #3
Hey, why are we
building this
feature?
The CEO has asked
for it. Because of that,
we should make this
our first priority.
Engineer PM
Not convincing
your team about
the impact.
Mistake #3 What instead?
The only reason
to build a feature
is impact.
Hey, why are we
building this
feature?
I did some customer research
and found 80% customers find
this flow confusing. My
estimate suggests we should
see a 5% improvement in
conversion if we fix this.
Engineer PM
Mistake #4
Hey, what are the
main projects for
next quarter?
I have defined the list
of projects we should
pick up next. I will go
through it in quarterly
planning.
Engineer PM
Going to your
team with
projects.
Mistake #4 What instead?
Go to your team
with a problem.
Hey, what are the
main projects for
next quarter?
Our customer contacts
have been increasing. Let
me schedule a session
discuss the problem and
brainstorm solutions
Engineer PM
Mistake #5
How was your
planning with
engineering team?
No one really had
any questions. So,
pretty good!
Colleague PM
If you don’t get
challenged,
everyone is
aligned.
Mistake #5 What instead?
No feedback
doesn’t mean
alignment.
How was your
planning with
engineering team?
It was good. Got a lot of
questions. I have started
creating a google sheet
for questions as people
feel more comfortable
challenging me there.
Colleague PM
How do you know you are
collaborating with your
engineers effectively?
Metrics to track
➔ Impact
➔ Team’s velocity
➔ Motivation
www.productschool.com
Part-time Product Management Training Courses
and
Corporate Training

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5 Mistakes When Working w/Engineers by TransferWise Product Leader

  • 1. www.productschool.com 5 Mistakes When Working w/Engineers by TransferWise Product Leader
  • 2. CERTIFICATES Your Product Management Certificate Path Product Leadership Certificate™ Full Stack Product Management Certificate™ Product Management Certificate™ 20 HOURS 40 HOURS 40 HOURS
  • 3. Corporate Training Level up your team’s Product Management skills
  • 4. Free Product Management Resources BOOKS EVENTS JOB PORTAL COMMUNITIES bit.ly/product_resources COURSES
  • 5. 5 mistakes PMs make while working with engineers. Surbhi Manurkar, Product Manager @ Wise
  • 6. A little bit about me.
  • 7. What are we optimising for?
  • 9. Hey, nice to meet you! Which team are you in? Hey, I am in the product management team. Colleague PM
  • 10. Thinking you are not part of the scrum team. Mistake #1 What instead? You are part of the engineering + product scrum team.
  • 11. Hey, nice to meet you! Which team are you in? Hey, I am in the conversion team. Colleague PM
  • 13. I see your team missed your goals this quarter. What happened? Yes, the engineering team totally screwed up. They didn’t deliver the project on time. PM Manager PM
  • 14. Engineering delivery is my tech lead’s problem not mine. Mistake #2 What instead? Everything is your problem.
  • 15. I see your team missed your goals this quarter. What happened? Yes, one of our backend engineers left slowing us down. I following up with recruitment team to speed up hiring. PM Manager PM
  • 17. Hey, why are we building this feature? The CEO has asked for it. Because of that, we should make this our first priority. Engineer PM
  • 18. Not convincing your team about the impact. Mistake #3 What instead? The only reason to build a feature is impact.
  • 19. Hey, why are we building this feature? I did some customer research and found 80% customers find this flow confusing. My estimate suggests we should see a 5% improvement in conversion if we fix this. Engineer PM
  • 21. Hey, what are the main projects for next quarter? I have defined the list of projects we should pick up next. I will go through it in quarterly planning. Engineer PM
  • 22. Going to your team with projects. Mistake #4 What instead? Go to your team with a problem.
  • 23. Hey, what are the main projects for next quarter? Our customer contacts have been increasing. Let me schedule a session discuss the problem and brainstorm solutions Engineer PM
  • 25. How was your planning with engineering team? No one really had any questions. So, pretty good! Colleague PM
  • 26. If you don’t get challenged, everyone is aligned. Mistake #5 What instead? No feedback doesn’t mean alignment.
  • 27. How was your planning with engineering team? It was good. Got a lot of questions. I have started creating a google sheet for questions as people feel more comfortable challenging me there. Colleague PM
  • 28. How do you know you are collaborating with your engineers effectively?
  • 29. Metrics to track ➔ Impact ➔ Team’s velocity ➔ Motivation
  • 30.
  • 31. www.productschool.com Part-time Product Management Training Courses and Corporate Training