Main Takeaways:
-Understand how Customer facing & Analytics roles overlap with product management
-Identify opportunities in current role to work on building product management skills
-Carve out the path to transition into product management
5. Transition from CX facing & Analytics
role to Product
Kavya Maiya
Senior Product Manager, PayPal
6. Hi, I am Kavya Maiya
•8+ years of work experience with 3 years in Product
2
Software Engineer
(2010-2012) Solutions Engineer
(2014-2016)
Engagement Manager
(2016-2018)
Product Manager
(2018-Present)
7. 3
What is product management?
Central point of contact
Must influence without authority
Responsible for building
customer-centric products
8. • Product Managers are the CEO of the product
• Product Managers are the idea generators
• Product Manager’s job is done after the launch
• Product Manager’s need technical degrees
4
Myths of product management
9. 5
How does Customer facing role & Analytics overlap with
Product Management?
CX Solutions
Engineer
Product Manager
Customer
Analytics
10. Building blocks to transition into product management role..
6
1 2 3
Work on small PM projects Shadow other PM’s Work with leaders/mentors
2
11. Transition to Product management
7
Transition to smaller company
Transition to another company in
the similar domain
Transition within your current
company
14. • CX facing and Analytics roles have overlap with product
• Work on the building blocks for transition
• Transition to PM roles
• To become a great PM
• Customer first approach
• Active listening
• Prioritization
• Effective communication
10
Takeaways..