Be the first to like this
1. Before the interview, set clear goals and align with your team:
-What do we want to learn at a high level?
-What questions do we want to ask?
-What types of interviews do we want to conduct?
2. During the interview, focus on the customer ("the customer is king/queen"):
-Use the 80/20 rule and listen 80% of the time and talk 20%
-Make the customer feel at ease by treating the meeting as a conversation, not an interview
-Ask open-ended questions and... listen
3. After the interview, debrief with your team:
-What went well and what can be improved?
-What were the big takeaways?
-Share big takeaways with the whole team and start prioritizing!