Outsource your call center services needs to us here in India and improve your customer retention and satisfaction.

1. Expand Your
Customer Base and
Boost Sales by
Outsourcing Call
Center Services

2. Proglobalbusinesssolutions -Call
Center Services
• We provide 24x7 call center customer support services.
• Real time reporting and 100% recording facilities.
• We are always available for assistance with best of technology, software
and infrastructure.
• We offer multilingual support in more than 30 different global languages.
We are among India's leading providers of contact center services having rich
experience in offering voice, e-mail , live chat support, lead generation,
technical support and appointment setting services.

3. Areas of Expertise
Our areas of expertise include:
• Inbound Call Center Services
• Outbound Call Center Services
• Technical support Services
• Disaster Recovery Services
• Email & Chat support
• Virtual Assistant Service
• Multilingual Call Center Services
• CATI services

4. Inbound call center services
Having an efficient and prompt inbound customer care or customer support is
as important as having a great product or service to ensure customer
satisfaction.
Various inbound services provided by us include:
• Phone answering (Technical & Non Technical)
• Order Taking
• Claims processing
• Up selling and Cross selling
• IVR & 1-800 Toll free service
• Email Management Services
• Help Desk Solutions
• Medical Answering Services

5. Outbound call center services:
List of the outbound call center services we offer :
• Telemarketing
• Lead Generation
• Appointment Setting
• Database Validation
• Survey
• Cold Calling and Sales
• Product or Service Promotion
• Customer Loyalty Programs

6. Multilingual call center services
Provide maximum customer satisfaction by providing multilingual call center
services through our multilingual team who are able to speak your customer’s
language.
Countries Outsourcing to India Languages we support:
Spain
France
Germany
Portugal
Italy
Poland
Sweden
Norway
Finland
China
Korea
Japan
English
Spanish
French
German
Portuguese
Italian
Dutch
Norwegian
Swedish
Finnish
Chinese
Korean
Japanese
Polish and more…

7. Email & Chat support services:
Email Support Services:
Our business email support services are comprehensive and include :
• Customer care
• Technical support
• Order fulfillment
• Verification
• Complete query resolution
• Resolving escalated cases

8. Chat Support Services:
Having your customer’s real time queries answered promptly, efficiently
and accurately is bound to increase customer satisfaction which helps to
turn visitors into actual customers.
What we do?
• Helping customers complete orders through text chat
• Real time assistance in page-pushing capabilities for website visitors
• Opportunity for instant sales through cross-selling of products
• Increasing customer loyalty by providing answers to customer queries in
real-time
• Effective closing of e-commerce sales by assisting customers in checking
out the contents of their shopping cart

9. Why to Outsource Us?
• Multiple language support
• 24/7 coverage
• Premier quality service with maximum ROI
• Cost reduction
• Increased bottom-lines of profit
• Save on resources
• Quality execution delivery
• Quick response time

10. Start experiencing increased sales through better conversion rate along
with ever lasting customer satisfaction.
For more details visit us on :
www.proglobalbusinesssolutions.com