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Case study - FMCG Company


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Progressive implements Microsoft Unified
Communication for India\’s Leading
FMCG Company

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Case study - FMCG Company

  1. 1. Progressive implements microsoft unified communication for indias leading FMCG companyThe fourth largest FMCG company of India • Deploying and consolidating thesewith revenues of Rs 2834 crore (US$600 services centrally will provide a robust &million) & Market capitalization of over healthy OCS platform for the clientRs.10,000 crore (US$2.2 billion); with Design Descriptionlegacy of quality and experience of 125 • Progressive recommended a centralizedyears, it operates in key consumer products deployment model in which two OCScategories including hair care, oral care, 2007 R2 Front end Server on Windowshealth care, skin care and home care Network Load Balancing were createdproducts in their data centreChallenge • Both OCS 2007 R2 server will act as aThe client faced an increasing challenge of Front end server for IM, Audio/Video,supporting a highly mobile and distributed Multi-party conferencing, Live meetingworkforce. It needed a communication and etc.collaboration tool to improve businessprocesses and drive productivity & increase • Deployment of SQL 2008 on Singlevoice capabilities to help its professionals Server for Backend database for OCScommunicate more effectively. 2007 R2 • The existing Reverse Proxy Server will beSolution utilized for the OCS DeploymentProgressive recommended MicrosoftOffice Communication Server 2007 as a • The OCS 2007 R2 Consolidate Singlesolution to accelerate collaboration, Edge Server will be deployed in DMZ forreducing administrative costs, increasing Publishing Web conferencing, A/Vworkforce mobility which also provided an Conferencing, Edge Accessoption for customizable automation of • 5 servers were used for OCS 2007 R2business processes. OCS 2007 is a unified system including two for OCS 2007 R2communication server that delivers real- Front-end and one for OCS 2007 R2time enterprise instant messaging including Edge roles, one for ISA 2006 for reverseaudio, video- and web-conferencing and Proxy and one for SQL 2008 Back-endhelps in collaborating desktop sharing serverapplications between colleagues. • Client Systems were upgraded fromBenefits Windows XP Professional to Windows• The solution provides scalability, Vista Enterprise with Outlook 2007 and flexibility and allow for future growth OCS 2007 R2 Client• Reduce telephony and travel costs • Microsoft System Center Operations Manager 2007 was installed and• Improve district-wide communications configured to monitor all Servers/Services• Centralizing OCS infrastructure will • Microsoft System Center Configuration greatly help in operations and Manager was installed for Managing monitoring of OCS environment Clients and Servers
  2. 2. • Microsoft Office Communication Server • Microsoft ISA 2006 Enterprise was 2007 was installed/configured and installed and configure as Reverse Proxy integrated with PBX System for and Web Proxy for Users as OCS 2007 enterprise voice purpose R2 CWA and Web content sharing Testimonial I would like to thank the technical team at Progressive Infotech who planned, configured and implemented Office Communication 2007 R2 as Unified Communication solution and integrated with the Messaging and EPBX system within all the locations. It was truly a professional approach providing a smooth implementation for over 1000 users. IT operations manager Progressive Infotech Pvt Ltd C-161, Phase - II Extension, Noida - 201305 Phone: +91-120-4393939, Fax: +91-120-2563838