n a world that is more connected than ever, organizations everywhere are exploring the benefits of migrating to a unified communications (UC) solution. UC is an all-encompassing set of tools for your organization that allows for you to connect via voice, video, and instant messaging in a collaborative environment from anywhere you are, just as long as you are connected to the network.by ProxyFone

1. Tips for Successful Unified Communication
Deployments

2. What is Unified Communication Success?
In a world that is more connected than ever, organizations everywhere are
exploring the benefits of migrating to a unified communications (UC)
solution. UC is an all-encompassing set of tools for your organization that
allows for you to connect via voice, video, and instant messaging in a
collaborative environment from anywhere you are, just as long as you are
connected to the network.
Simple enough right?
Well, maybe it sounds simple, but in the end the ability to make all of these
capabilities work together isn’t actually that easy. It takes many pieces of
technology to bring up a UC platform within an organization. However, there
is good news. A successful UC deployment won’t elude you — you just have
to know the right steps to take.

3. Cross Functional Input
Even before your first thought about which platform you want to embrace or
which partners you want to talk to, you have to realize that UC for any
organization is a major project and often it is a complete change from the way
staff operates currently. Too many times new technology rollouts are decided
in a vacuum and then forced upon the user population. While I certainly don’t
recommend an attempt to gather consensus on every feature and function,
what I do recommend is that you determine your most important
communication needs as well as the use cases of personnel in different roles.
Do this first then take the next steps towards choosing an UC system. This will
make the rest of the process more manageable.

4. Bandwidth
The availability of bandwidth has changed everything. At one time the idea of VoIP handling hundreds of voice
calls using precious bandwidth seemed questionable. But with the steady proliferation of fiber offering five, 10 or
even 25 times more bandwidth than a T1, bandwidth is more readily available than ever before. Therefore, the
options that you have for UC are almost limitless. The availability of this network resource should be explored
early in the process to determine not only what bandwidth you have operating your websites today, but what you
could have if additional bandwidth opened doors to more flexible and powerful solutions.
One major note of consideration is to make sure that bandwidth is coupled with properly configured Quality of
Service (QOS) on the routers at each site. (QOS allows for you to prioritize specific applications, including your
voice and related applications. This way any inconsistencies in your Internet service does not impact your call
quality.) Despite its assistance, massive bandwidth doesn’t guarantee a great communication system. Properly
configuring the system will be the key to leveraging that bandwidth for maximum usability.

5. Bandwidth
Does your organization desire or intend to support devices that aren’t company issued? BYOD
is one of the hottest technology discussions today. Many workers, especially younger workers,
are looking to use their often more powerful tools for workplace productivity. This presents
opportunities for additional work to get done but can be a nightmare for technology leaders. If
BYOD is in the plan, make sure that security considerations are made as well as policies.

6. Security
Does your organization desire or intend to support devices that aren’t company issued? BYOD
is one of the hottest technology discussions today. Many workers, especially younger workers,
are looking to use their often more powerful tools for workplace productivity. This presents
opportunities for additional work to get done but can be a nightmare for technology leaders. If
BYOD is in the plan, make sure that security considerations are made as well as policies.

7. Workforce Distribution
• Where do your employees reside? Are they all stateside in
offices or are they global? Do they often work from home?
This affects a few of the topics above including bandwidth
and BYOD. For UC deployment, you must consider who is
operating on minimal requirements. Can the person in
your organization with the oldest machine and the lowest
available bandwidth make use of what you are looking to
implement?
• Another substantial consideration is Session Initiation
Protocol (SIP) expense. (SIP, is an application-layer control
(signaling) protocol for creating, modifying, and
terminating sessions with one or more participants.
Basically SIP is the signal that allows calls over IP to be
connected.) These sessions include Internet telephone
calls, multimedia distribution and multimedia conferences.
• In cases where a company does business globally, SIP
origination can greatly impact communication costs. Your
organization may need to set up various trunks to allow for
call origination across different geographic locations. (A
Trunk is the termination point that has associated call
paths (SIP Channels) You need a call path for every in and
outbound call.)

8. Mobility
What are the requirements for mobility in your workplace? In a world quickly moving beyond
the Virtual Private Network (VPN), how can your workers access everything they need from
anywhere they are? (In this case your voice client or your unified messaging.) Mobile tools are
becoming increasingly a requirement for businesses and should be a core consideration for any
successful UC deployment.

9. Technology Partners
Since UC has such a massive technology umbrella, there are a very large number of UC providers out there. Undoubtedly there
are the market leaders such as Microsoft, Cisco and IBM, but there are many other smaller and often more flexible/affordable
solutions out there for consideration. What is important is that you make sure to consider the entire need based on a number
of the factors above and that you seek out a technology partner that meets the requirements for both technology and budget.
Many providers will want you to turnkey (end to end) with just their products. That may be beneficial for their marketing, but it
doesn’t mean it is the best for you. There are many best of breed manufacturers in Route/Switch or Security that may make
more sense to align with than the company that tries to be everything to everyone.

10. Implementation Partner
One step removed from the technology itself are implementation partners. Just like most Customer Relations Management
(CRM) and Accounting applications, rarely does the technology maker also do the implementation, but rather they have a
channel of certified partners who can handle the deployment, including the onsite needs and connections that often need
to be made. As much as we’d like to think we can just download an application, integrating a UC solution requires a lot of
nuance and configuration. So once you have nailed down the technology platform that you like, you will need to vet the
implementation partner as well. Often the perfect technology can become a nightmare if installed by the wrong partner.

11. Testing
Prior to committing to any one platform or technology you should be able to gain access to demonstration
products/services/licenses that you can test out the platform. Given the critical nature that your communications platform
has to your operation, you shouldn’t have to make a blind purchase. If you are being told you have to buy it to try it, then I
would strongly recommend moving on. Any credible provider of UC technology would not only allow you, but likely
implore you to try their solution. So test away and make sure the product matches the label.

12. Deployment Plan
Once you know your requirements and you determine the product you want from the integrator that can get it
done, make sure you have a plan for successfully deploying throughout the organization. This isn’t a one size fits
all consideration. For a small company it may be a same day cutover, for a larger organization it may be phased in
over months. But have a plan…UC is a strategic advantage for any organization if the right solution is matched
with the right customer.

13. Contact Us
https://proxyfone.com
https://twitter.com/proxyfone_com
https://www.facebook.com/foneproxy
https://www.linkedin.com/in/proxyfone-com
877.907.0777