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Three Keys to True Inventory Optimization
- 2. 2All content is Copyright © 2017 PTC, Inc. All rights reserved.
RIGHT TIME
RIGHT PART RIGHT PLACE
TRUE
INVENTORY
OPTIMIZATION
TRUE INVENTORY OPTIMIZATION
occurs when spare parts are
available when and where
needed at the right price for
the customer and company.
- 3. 3All content is Copyright © 2017 PTC, Inc. All rights reserved. 3
Dynamic, global service
operations require a
complex service parts
management approach
to ensure the highest level
of equipment availability
with the least amount of
parts-related disruption.
3All content is Copyright © 2017 PTC, Inc. All rights reserved.
RIGHT PART
- 4. 4All content is Copyright © 2017 PTC, Inc. All rights reserved. 4
METSO MINERALS OVERVIEW
CHALLENGES
• Global parts inventory
• Service locations function
separately
• Difficulty meeting SLAs
• High inventory costs
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RIGHT PART
- 5. 5All content is Copyright © 2017 PTC, Inc. All rights reserved. 5
METSO MINERALS OVERVIEW
SOLUTIONS
• See supply chain as a whole
• Service locations function
interdependently
• Meet customer expectations
• Lean out and predict
inventory costs
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RIGHT PART
- 6. 6All content is Copyright © 2017 PTC, Inc. All rights reserved. 6
Results
+3.4%
on-shelf
availability
32M
EUR inventory
reduction
+18%
inventory turns
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RIGHT PART
“We are constantly looking for ways
to improve how we connect to
our customers and their needs,
we’re looking forward to continuing
our service transformation.”
− Sebastien Bergé, Metso Minerals
- 7. 7All content is Copyright © 2017 PTC, Inc. All rights reserved. 7
Accurate service parts
forecasting is challenging
when considering a mix of
fast and slow-moving parts
with sporadic demand.
7All content is Copyright © 2017 PTC, Inc. All rights reserved.
RIGHT TIME
- 8. 8All content is Copyright © 2017 PTC, Inc. All rights reserved. 8
CHALLENGES
• Thousands of parts in inventory
• Customers purchasing non-OEM
parts due to price sensitivity
• Lack of visibility into competitive
pricing
• Part pricing mostly manual process
JLG INDUSTRIES
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RIGHT TIME
- 9. 9All content is Copyright © 2017 PTC, Inc. All rights reserved. 9
JLG INDUSTRIES
SOLUTIONS
• Set optimized pricing echelons
• Customers seeing greater value
in OEM parts
• Auditable pricing platform
• Interpret data for lifecycle pricing
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RIGHT TIME
- 10. 10All content is Copyright © 2017 PTC, Inc. All rights reserved. 10
JLG INDUSTRIES
BENEFITS
• Three-year cumulative value to
JLG would be 60% higher than
originally projected
• Automating the pricing of 80%
of spare part stock
• 100% ROI in 12 months
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RIGHT TIME
- 11. 11All content is Copyright © 2017 PTC, Inc. All rights reserved. 11
Dedicated service parts
management solutions
enable demand forecasting
and ongoing optimization,
allowing you to meet your
customers’ service parts
needs by balancing the
unique complexities of the
global service supply chain.
11All content is Copyright © 2017 PTC, Inc. All rights reserved.
RIGHT PLACE
- 12. 12All content is Copyright © 2017 PTC, Inc. All rights reserved. 12
SOLUTIONS
This was done by demonstrating
SPM v11 consolidation not only met,
but exceeded prior functionality
and quality of the separate MCA
v7 and SPM v9 solutions, and do so
at a lower internal cost.
PRATT & WHITNEY
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RIGHT PLACE
- 13. 13All content is Copyright © 2017 PTC, Inc. All rights reserved. 13
CHALLENGE
The need to consolidate two
very successful, but different,
long-standing parts
management solutions.
PRATT & WHITNEY
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RIGHT PLACE
- 14. 14All content is Copyright © 2017 PTC, Inc. All rights reserved. 14
Results
“We made a large investment into the
future of our customer service. Our
customer base relies on uptime, and
optimizing our services just makes
sense – for our customers and for the
long-term success of our business.”
− Robert Tomastik, Materials Center of
Excellence Manager, Pratt & Whitney
All content is Copyright © 2017 PTC, Inc. All rights reserved.
10%
improvement
in fill rate
10%
reduction
in inventory
RIGHT PLACE
- 15. 15All content is Copyright © 2017 PTC, Inc. All rights reserved.
RIGHT TIME
RIGHT PART RIGHT PLACE
TRUE
INVENTORY
OPTIMIZATION
5-25%
Increased Customer
Satisfaction
10-25%
Part Availability
Improvement
3-8%
Margin Increase
10-35%
Inventory Reduction
RESULTS OF
INVENTORY TRULY OPTIMIZED
- 16. 16All content is Copyright © 2017 PTC, Inc. All rights reserved.
JLG Industries Metso Minerals
READ THE CASE STUDIES
Pratt & Whitney