1. Customer Service
Customer service is the provision of service to
customers before, during and after a purchase.
According to Turban, "Customer service is a
series of activities designed to enhance the
level of customer satisfaction – that is, the
feeling that a product or service has met the
customer expectation."

2. Warranty
A warranty may be express or implied,
depending on whether the warranty is
explicitly provided and the jurisdiction.
Warranties may also state that a
particular fact is true at one point in
time or that the fact will be continue
into the future.

3. Fast and reliable delivery
Our customer satisfaction is based on flexible
customer-specific service, excellent delivery
accuracy, warehousing services, own material
production, ability to manufacture rubber
products fast, and on the experience and know-
how of the oldest rubber manufacturing company
in Finland. If there are problems, our own top
experts in the rubber laboratory, technical design
unit, tool machining shop, production unit, and
sales department solve them fast and efficiently.

4. Loyalty Card
By presenting the card, the purchaser
is typically entitled to either a discount
on the current purchase, or an
allotment of points that can be used
for future purchases. Hence, the card is
the visible means of implementing a
type of what economists call a two-
part tariff.

5. Free Installation
Some computer programs can be executed
by simply copying them into a folder stored
on a computer and executing them. Other
programs are supplied in a form unsuitable
for immediate execution and therefore
need an installation procedure. Once
installed, the program can be executed
again and again, without the need to
reinstall before each execution.