Deliver Excellent Service to your Customers
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A talk on how our team strives to work better for our customers by focusing, prioritizing, and improving. Learn how we are learning, having fun, and making products while serving our clients.
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Deliver Excellent Service to your Customers
- 1. www.anant.us | solutions@anant.us | 202.905.2818 1010 Wisconsin Ave, NW | Suite 250 | Washington, DC 20007 Mastering Service in the Service of Others Leadership & Management
- 2. What do we do? Streamline, Organize & Unify Business Information
- 3. • Orientation – Disciplined Thought Know why you are (Purpose), what you are doing (Mission) and the value of time in the context of your direction. • Decision – Areas of Responsibility Decide on where to invest time in the areas that have the greatest returns for self improvement and organizational growth and development. • Action – Disciplined Action Act with faith on a daily basis with a focus on your priorities and by being prioritized on your focus. Continuously and humbly improve for others. Agenda
- 5. • Purpose Discover and find a purpose greater than yourself to become purpose oriented. • Mission Determine the best long term mission that serves and helps others. • Time Understand the constraints and vastness of time. Orientation – Disciplined Thought
- 6. Team Many You One Humanity All Orient Mission What Purpose Why Time When Orientation – Disciplined Thought
- 7. • Personal Determine your personal areas of responsibility to assess your current and future, more balanced self. • Professional (Enterprise) Determine your work responsibilities based on your strengths. • Mastery Seek mastery in a place that overlaps personal and professional development. Decision – Areas of Responsibility
- 8. Finance & Accounting Operations & Infrastructure Products & Services Sales & Marketing Leadership & Management Research & Development Mastery Enterprise Personal Money & Personal Finance Career Management Personal Development & Mastery Health, Energy, and Fitness Time & Life Management Relationships & Spirituality Leadership Organization Communication Team Building Empowerment Entrepreneurship Decision – Areas of Responsibility
- 9. • Focus Choose a singular purpose, a singular mission, and take it on faith. • Prioritize Work on the most important priorities around your focus. • Improve Stop trying to be perfect and become great through iterative and humble improvement. Action – Disciplined Action
- 10. Priority Improve Priority Improve Priority Improve Action – Disciplined Action The One Thing Focus
- 11. • Accepting ‘Focus’ At some point, you must accept a focus on faith, reason, and science. • Accepting ‘Priorities’ At some point, you must accept responsibility and make difficult decisions. • Accepting ‘Improvement’ At some point, you must accept where you are and where you need to go. • “No one can serve two masters.” – Matthew 6:24 • “If everything was important, then nothing is important.” - Four Obsessions of an Extraordinary Executive • “A journey of a thousand miles starts with one step.” - The Tao Te Ching Action – Disciplined Action
- 12. Vision – Purpose - Mission Goals Obj SS Obj SS Goals Obj SS Obj SS Goals Obj SS Obj SS Goals Obj SS Obj SS Goals Obj SS Obj SS Goals Obj SS Obj SS Focus Priority Improvement Organization Team Member Daily Weekly Monthly … Action – Disciplined Action
- 13. • Anant To maximize our potential to our clients, we need to focus on ourselves. What is the one thing we can be doing this year, this month, this week to be better? • Client To maximize the potential of our clients, we need to focus on how we can best serve them so that they can serve their customers. What’s the one thing we can do for our clients so that they are better? • Mastery To maximize your potential to Anant or the Client, you need to focus on how you can improve yourself. What’s the one thing you can learn or be better at so that you can help your team mates? Focus – One Thing
- 14. • Practical Every time we decide to focus on the One Thing for Anant, the Client, or ourselves, we need to work on the Most Important Task related to completing our objective. It is what needs to be done before everything else. That is why a Priority is a priority. It is the most important thing. • Incremental Urgent items can be distracting. Should they take precedence over the Most Important thing? You have to decide if it could potentially derail the company, the client, or yourself and take the right action. Not all urgent items are important. • Smart Our priorities set direction on what we are doing. We should set priorities that are smart and realistic so that we can move forward. Taking on something that is too big for a certain time frame will not help anyone because you’ll be too busy and not helping others. Priority – Next Most Important Thing
- 15. • Practical What is the next practical thing that can be done to improve? What is the next thing that can be done to do it faster? • Incremental If the next practical thing is big, how can we break it down and move it forward on an incremental basis? • Smart What is the next smart thing that can be done? Is it going to help us move forward quicker, faster, cheaper? Is it a force multiplier? Improve – How to do it Better
- 16. Companies • Onward (Starbucks) • Brick by Brick (Lego) • The Idea Factory (Bell Labs) • I’m Feeling Lucky (Google) • Culture of Success (Goldman Sachs) People • John Adams • Abraham Lincoln • Winston Churchill • Thomas Edison • Steve Jobs • Bill Gates • Bill Drayton Resources to Inspire
- 17. Knowledge • Good to Great • Focus (Marketing) • Focus • The ONE Thing • Zen to Done • Differentiate or Die • Making Ideas Happen • Managing your Day to Day More Knowledge • First Things First • Google “Kanban” • Google “Kaizen” • Google “Agile” • Lean Startup Method • Toyota Way • Four Steps to the Epiphany Educate and Empower
- 18. What … • Worked? • Didn’t Work? • Could be Improved? What should I .. • Start doing? • Stop doing? • Continue doing? Feedback - Kaizen
- 19. Questions & Contact www.anant.us | solutions@anant.us | 202.905.2818 1010 Wisconsin Ave, NW | Suite 250 | Washington, DC 20007 @anantcorp facebook.com/anantCorp linkedin.com/company/anant rahul@anant.us linkedin.com/in/xingh Rahul Singh CEO & Founder Questions & Contact • Modern Enterprise • Mastering Services in the Service of Others • Hybrid Agile Project Management • Building Search Engines • CICD / DevOps • Connecting Internet Software
- 20. www.anant.us | solutions@anant.us | 202.905.2818 1010 Wisconsin Ave, NW | Suite 250 | Washington, DC 20007 Streamlined Data Integration / Data Pipelines Organized Knowledge Search / Data Warehouses Unified Interfaces Portals / Dashboards / Mobile