The document outlines the management philosophy of J. Willard Marriott, the founder of Marriott Corporation. It discusses his core beliefs of concern for employees, hands-on management, and commitment to customers. Marriott believed in treating employees like family, communicating with them, meeting their needs, and helping them develop their careers. He emphasized the importance of managers being involved in the details of operations and setting a good example for employees through hard work. The goal was to provide excellent customer service and hospitality.