3. Group Profile
No. Name Roll Designation E-mail Address
1 Md. Abdur Rakib 041 Member rakibrashed@gmail.com
3 Md. Al Amin 089 Member duamin_mkt@yahoo.com
6 Chowdhury Omor 173 Leader omor173@yahoo.com
Faruque
6. Our Services
Energy
from waste
disposal
Waste
Other
hauling &
renewable
manageme
energy
nt of
projects
Our logistics
Services
Reference
informatio
n & Recycling
solutions
support
7. General Plan Of Actions
Purchase the landfills.
Meeting zero-landfill and greenhouse gas emissions reduction goals
Efficiently managing hauling and transfer
Creating single-stream and segregated recycling programs
Containing cost and minimizing vehicle emissions by reducing long-
haul transport through access to largest network of Energy-from-Waste
facilities
Augment the daily waste stream to landfill by hauling waste.
Install sorting and compacting machinery at different places to
maximize landfill life.
Complete the construction of landfills.
Lease or purchase machinery and vehicles needed for operations.
Build transfer stations to collect waste in cities.
Utilize methane generated to augment revenues.
11. Target Market for Our Service
Various Conference
private & centers/sta
public
companies
diums
Retailers Recyclers
Pharmaceutical
& Chemical Reuses
Companies
Manufacturers
Target Utilities
Markets
12. Challenges for Our Service
Defining and improving quality
Communicating and testing new services
Communicating and maintaining a consistent
image
Motivating and sustaining employee commitment
Coordinating marketing, operations and human
resource efforts
Setting costs
Standardization versus personalization
13. Service Marketing Triangles
Company
(Management)
Internal External
Marketing Marketing
“enabling the “setting the
promise” promise”
Employees Interactive Marketing Customers
“delivering the promise”
14. Gap Model
Word of mouth Personal Past
Consumer communication Needs Experiences
Expected
Service
Gap 5
Perceived
Service
Service Gap 4
Gap 1 External
Provider Service
Communication to
Delivery
Customers
Gap 3
Service Quality
Specifications
Gap 2
Management
Perception of
Customer Expectations
16. Consumer Behavior on Our Service
Post Purchase
Evaluation
Evaluation of • Attribution of
Alternatives dissatisfaction
• Evoked set • Innovation
Need • Emotion & diffusion
Recognition mood • Brand loyalty
Information Purchase &
Search Consumption
• Use of • Service
personal provision as
sources drama
• Perceived risks • Service roles &
scripts
• Compatibility
of customers
19. Strategies for Delivering Service
Quality through People
Hire right people
Develop people to deliver service quality
Provide the needed support systems
Retain the best people