SlideShare a Scribd company logo
1 of 3
Download to read offline
Dashboard to Capture &
Analyze Customer Voice
DEVELOPED BY:
RAMAN DHIMAN
INDIAN INSTITUTE OF MANAGEMENT (IIM),
SHILLONG
For any queries pl contact: raman.pgpex12@iimshillong.in , dhiman109@gmail.com
Instructions to Download the Dashboard
Description: I developed this Dashboard to Capture and analyze Customer Voice, Pain
Areas, Usage & User characteristics. Pl click on the Application you would like to choose
from the top left blue cell, and all the analysis will be done accordingly.

** Pl copy the link below to the URL, it will immediately provide you the save or open option

https://dl.dropboxusercontent.com/u/89573800/Research_Dashboard_To%20C
apture%20Customer%20Voice_Market%20Research_Light%20Duty%20Trucks.
xlsx
**In case you find it difficult to copy or click on the link due to setting by slideshare.com,
you may copy the same link from the text mentioned below in the description.

For any queries pl contact: raman.pgpex12@iimshillong.in , dhiman109@gmail.com
Thank you…

More Related Content

Viewers also liked

Daimler India Commercial Vehicles Strategies
Daimler India Commercial Vehicles StrategiesDaimler India Commercial Vehicles Strategies
Daimler India Commercial Vehicles Strategiesraman109
 
Enhancing Customer Experience
Enhancing Customer ExperienceEnhancing Customer Experience
Enhancing Customer ExperienceBridget Brandt
 
Deploying a Voice of the Customer (VoC) Program
Deploying a Voice of the Customer (VoC) ProgramDeploying a Voice of the Customer (VoC) Program
Deploying a Voice of the Customer (VoC) ProgramAvtex
 
Using Content Analytics To Amplify The “Voice of the Customer”
Using Content Analytics To Amplify The “Voice of the Customer”Using Content Analytics To Amplify The “Voice of the Customer”
Using Content Analytics To Amplify The “Voice of the Customer”G3 Communications
 
9 Steps to a World-Class VoC Program
9 Steps to a World-Class VoC Program9 Steps to a World-Class VoC Program
9 Steps to a World-Class VoC ProgramQualtrics
 
Voice of the Customer (VOC) Best Practices
Voice of the Customer (VOC) Best PracticesVoice of the Customer (VOC) Best Practices
Voice of the Customer (VOC) Best PracticesLaDove Associates
 
Voice of Customer Planning Guide
Voice of Customer Planning GuideVoice of Customer Planning Guide
Voice of Customer Planning GuideKampyle
 
Voice of the Customer: The Customer POV
Voice of the Customer: The Customer  POVVoice of the Customer: The Customer  POV
Voice of the Customer: The Customer POVDelvinia
 
Improving customer experience, customer satisfaction, customer loyalty, custo...
Improving customer experience, customer satisfaction, customer loyalty, custo...Improving customer experience, customer satisfaction, customer loyalty, custo...
Improving customer experience, customer satisfaction, customer loyalty, custo...Ransys Feedback Technologies
 
Voice of the Customer (VOC) Research
Voice of the Customer (VOC) ResearchVoice of the Customer (VOC) Research
Voice of the Customer (VOC) ResearchQuestionPro
 
Building an Effective Voice of the Customer Program
Building an Effective Voice of the Customer ProgramBuilding an Effective Voice of the Customer Program
Building an Effective Voice of the Customer ProgramUserZoom
 
Transforming Customer Experience: From Moments to Journeys
Transforming Customer Experience: From Moments to JourneysTransforming Customer Experience: From Moments to Journeys
Transforming Customer Experience: From Moments to JourneysMcKinsey on Marketing & Sales
 

Viewers also liked (13)

Daimler India Commercial Vehicles Strategies
Daimler India Commercial Vehicles StrategiesDaimler India Commercial Vehicles Strategies
Daimler India Commercial Vehicles Strategies
 
Enhancing Customer Experience
Enhancing Customer ExperienceEnhancing Customer Experience
Enhancing Customer Experience
 
Deploying a Voice of the Customer (VoC) Program
Deploying a Voice of the Customer (VoC) ProgramDeploying a Voice of the Customer (VoC) Program
Deploying a Voice of the Customer (VoC) Program
 
Using Content Analytics To Amplify The “Voice of the Customer”
Using Content Analytics To Amplify The “Voice of the Customer”Using Content Analytics To Amplify The “Voice of the Customer”
Using Content Analytics To Amplify The “Voice of the Customer”
 
9 Steps to a World-Class VoC Program
9 Steps to a World-Class VoC Program9 Steps to a World-Class VoC Program
9 Steps to a World-Class VoC Program
 
Voice of the Customer (VOC) Best Practices
Voice of the Customer (VOC) Best PracticesVoice of the Customer (VOC) Best Practices
Voice of the Customer (VOC) Best Practices
 
Voice of Customer Planning Guide
Voice of Customer Planning GuideVoice of Customer Planning Guide
Voice of Customer Planning Guide
 
Voice of the Customer: The Customer POV
Voice of the Customer: The Customer  POVVoice of the Customer: The Customer  POV
Voice of the Customer: The Customer POV
 
Define phase- Voice of Customer
Define phase- Voice of CustomerDefine phase- Voice of Customer
Define phase- Voice of Customer
 
Improving customer experience, customer satisfaction, customer loyalty, custo...
Improving customer experience, customer satisfaction, customer loyalty, custo...Improving customer experience, customer satisfaction, customer loyalty, custo...
Improving customer experience, customer satisfaction, customer loyalty, custo...
 
Voice of the Customer (VOC) Research
Voice of the Customer (VOC) ResearchVoice of the Customer (VOC) Research
Voice of the Customer (VOC) Research
 
Building an Effective Voice of the Customer Program
Building an Effective Voice of the Customer ProgramBuilding an Effective Voice of the Customer Program
Building an Effective Voice of the Customer Program
 
Transforming Customer Experience: From Moments to Journeys
Transforming Customer Experience: From Moments to JourneysTransforming Customer Experience: From Moments to Journeys
Transforming Customer Experience: From Moments to Journeys
 

More from raman109

How to Create an Interactive DASHBOARD in MS Excel
How to Create an Interactive DASHBOARD in MS ExcelHow to Create an Interactive DASHBOARD in MS Excel
How to Create an Interactive DASHBOARD in MS Excelraman109
 
Iron Ore Mining - India
Iron Ore Mining - IndiaIron Ore Mining - India
Iron Ore Mining - Indiaraman109
 
What TATA Motors should learn from Bharat Benz
What TATA Motors should learn from Bharat BenzWhat TATA Motors should learn from Bharat Benz
What TATA Motors should learn from Bharat Benzraman109
 
Tata motors strategy with new Tata prima Lx launch in 2014
Tata motors strategy with new Tata prima Lx launch in 2014Tata motors strategy with new Tata prima Lx launch in 2014
Tata motors strategy with new Tata prima Lx launch in 2014raman109
 
Bharat benz update 2014
Bharat benz update 2014Bharat benz update 2014
Bharat benz update 2014raman109
 
BMG Entertainment - HBS Case Study
BMG Entertainment - HBS Case StudyBMG Entertainment - HBS Case Study
BMG Entertainment - HBS Case Studyraman109
 
China & European Union
China & European UnionChina & European Union
China & European Unionraman109
 
Harmony chinese culture
Harmony   chinese cultureHarmony   chinese culture
Harmony chinese cultureraman109
 
Project Report on TATA Motors transformation from a Commercial vehicles manuf...
Project Report on TATA Motors transformation from a Commercial vehicles manuf...Project Report on TATA Motors transformation from a Commercial vehicles manuf...
Project Report on TATA Motors transformation from a Commercial vehicles manuf...raman109
 
Rosewood hotels & resorts HBS case study
Rosewood hotels & resorts HBS case studyRosewood hotels & resorts HBS case study
Rosewood hotels & resorts HBS case studyraman109
 
Indonessia emerging economy
Indonessia   emerging economyIndonessia   emerging economy
Indonessia emerging economyraman109
 
Details of Business Opportunities in Research & Development for Automotive, E...
Details of Business Opportunities in Research & Development for Automotive, E...Details of Business Opportunities in Research & Development for Automotive, E...
Details of Business Opportunities in Research & Development for Automotive, E...raman109
 
Details of industrial clusters for Automotive, Biomedical, Engineering, and E...
Details of industrial clusters for Automotive, Biomedical, Engineering, and E...Details of industrial clusters for Automotive, Biomedical, Engineering, and E...
Details of industrial clusters for Automotive, Biomedical, Engineering, and E...raman109
 

More from raman109 (13)

How to Create an Interactive DASHBOARD in MS Excel
How to Create an Interactive DASHBOARD in MS ExcelHow to Create an Interactive DASHBOARD in MS Excel
How to Create an Interactive DASHBOARD in MS Excel
 
Iron Ore Mining - India
Iron Ore Mining - IndiaIron Ore Mining - India
Iron Ore Mining - India
 
What TATA Motors should learn from Bharat Benz
What TATA Motors should learn from Bharat BenzWhat TATA Motors should learn from Bharat Benz
What TATA Motors should learn from Bharat Benz
 
Tata motors strategy with new Tata prima Lx launch in 2014
Tata motors strategy with new Tata prima Lx launch in 2014Tata motors strategy with new Tata prima Lx launch in 2014
Tata motors strategy with new Tata prima Lx launch in 2014
 
Bharat benz update 2014
Bharat benz update 2014Bharat benz update 2014
Bharat benz update 2014
 
BMG Entertainment - HBS Case Study
BMG Entertainment - HBS Case StudyBMG Entertainment - HBS Case Study
BMG Entertainment - HBS Case Study
 
China & European Union
China & European UnionChina & European Union
China & European Union
 
Harmony chinese culture
Harmony   chinese cultureHarmony   chinese culture
Harmony chinese culture
 
Project Report on TATA Motors transformation from a Commercial vehicles manuf...
Project Report on TATA Motors transformation from a Commercial vehicles manuf...Project Report on TATA Motors transformation from a Commercial vehicles manuf...
Project Report on TATA Motors transformation from a Commercial vehicles manuf...
 
Rosewood hotels & resorts HBS case study
Rosewood hotels & resorts HBS case studyRosewood hotels & resorts HBS case study
Rosewood hotels & resorts HBS case study
 
Indonessia emerging economy
Indonessia   emerging economyIndonessia   emerging economy
Indonessia emerging economy
 
Details of Business Opportunities in Research & Development for Automotive, E...
Details of Business Opportunities in Research & Development for Automotive, E...Details of Business Opportunities in Research & Development for Automotive, E...
Details of Business Opportunities in Research & Development for Automotive, E...
 
Details of industrial clusters for Automotive, Biomedical, Engineering, and E...
Details of industrial clusters for Automotive, Biomedical, Engineering, and E...Details of industrial clusters for Automotive, Biomedical, Engineering, and E...
Details of industrial clusters for Automotive, Biomedical, Engineering, and E...
 

Recently uploaded

Memorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMMemorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMVoces Mineras
 
8447779800, Low rate Call girls in Rohini Delhi NCR
8447779800, Low rate Call girls in Rohini Delhi NCR8447779800, Low rate Call girls in Rohini Delhi NCR
8447779800, Low rate Call girls in Rohini Delhi NCRashishs7044
 
Digital Transformation in the PLM domain - distrib.pdf
Digital Transformation in the PLM domain - distrib.pdfDigital Transformation in the PLM domain - distrib.pdf
Digital Transformation in the PLM domain - distrib.pdfJos Voskuil
 
Buy gmail accounts.pdf Buy Old Gmail Accounts
Buy gmail accounts.pdf Buy Old Gmail AccountsBuy gmail accounts.pdf Buy Old Gmail Accounts
Buy gmail accounts.pdf Buy Old Gmail AccountsBuy Verified Accounts
 
Organizational Structure Running A Successful Business
Organizational Structure Running A Successful BusinessOrganizational Structure Running A Successful Business
Organizational Structure Running A Successful BusinessSeta Wicaksana
 
Market Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMarket Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMintel Group
 
Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Riya Pathan
 
Future Of Sample Report 2024 | Redacted Version
Future Of Sample Report 2024 | Redacted VersionFuture Of Sample Report 2024 | Redacted Version
Future Of Sample Report 2024 | Redacted VersionMintel Group
 
Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.Anamaria Contreras
 
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable  and Resilient Coconut Industry by Dr. Jelfina...Global Scenario On Sustainable  and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...ictsugar
 
Innovation Conference 5th March 2024.pdf
Innovation Conference 5th March 2024.pdfInnovation Conference 5th March 2024.pdf
Innovation Conference 5th March 2024.pdfrichard876048
 
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort ServiceCall US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Servicecallgirls2057
 
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCRashishs7044
 
Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024Kirill Klimov
 
Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncr
Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / NcrCall Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncr
Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncrdollysharma2066
 
Call Us 📲8800102216📞 Call Girls In DLF City Gurgaon
Call Us 📲8800102216📞 Call Girls In DLF City GurgaonCall Us 📲8800102216📞 Call Girls In DLF City Gurgaon
Call Us 📲8800102216📞 Call Girls In DLF City Gurgaoncallgirls2057
 
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607dollysharma2066
 
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCRashishs7044
 

Recently uploaded (20)

Memorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMMemorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQM
 
8447779800, Low rate Call girls in Rohini Delhi NCR
8447779800, Low rate Call girls in Rohini Delhi NCR8447779800, Low rate Call girls in Rohini Delhi NCR
8447779800, Low rate Call girls in Rohini Delhi NCR
 
Digital Transformation in the PLM domain - distrib.pdf
Digital Transformation in the PLM domain - distrib.pdfDigital Transformation in the PLM domain - distrib.pdf
Digital Transformation in the PLM domain - distrib.pdf
 
Buy gmail accounts.pdf Buy Old Gmail Accounts
Buy gmail accounts.pdf Buy Old Gmail AccountsBuy gmail accounts.pdf Buy Old Gmail Accounts
Buy gmail accounts.pdf Buy Old Gmail Accounts
 
Corporate Profile 47Billion Information Technology
Corporate Profile 47Billion Information TechnologyCorporate Profile 47Billion Information Technology
Corporate Profile 47Billion Information Technology
 
Organizational Structure Running A Successful Business
Organizational Structure Running A Successful BusinessOrganizational Structure Running A Successful Business
Organizational Structure Running A Successful Business
 
Market Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMarket Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 Edition
 
Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737
 
Future Of Sample Report 2024 | Redacted Version
Future Of Sample Report 2024 | Redacted VersionFuture Of Sample Report 2024 | Redacted Version
Future Of Sample Report 2024 | Redacted Version
 
Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.
 
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable  and Resilient Coconut Industry by Dr. Jelfina...Global Scenario On Sustainable  and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
 
Innovation Conference 5th March 2024.pdf
Innovation Conference 5th March 2024.pdfInnovation Conference 5th March 2024.pdf
Innovation Conference 5th March 2024.pdf
 
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort ServiceCall US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
 
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
 
Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024
 
Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncr
Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / NcrCall Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncr
Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncr
 
Call Us 📲8800102216📞 Call Girls In DLF City Gurgaon
Call Us 📲8800102216📞 Call Girls In DLF City GurgaonCall Us 📲8800102216📞 Call Girls In DLF City Gurgaon
Call Us 📲8800102216📞 Call Girls In DLF City Gurgaon
 
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
 
Japan IT Week 2024 Brochure by 47Billion (English)
Japan IT Week 2024 Brochure by 47Billion (English)Japan IT Week 2024 Brochure by 47Billion (English)
Japan IT Week 2024 Brochure by 47Billion (English)
 
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
 

Link for Dashboard to Capture & Analyze Customer Voice

  • 1. Dashboard to Capture & Analyze Customer Voice DEVELOPED BY: RAMAN DHIMAN INDIAN INSTITUTE OF MANAGEMENT (IIM), SHILLONG For any queries pl contact: raman.pgpex12@iimshillong.in , dhiman109@gmail.com
  • 2. Instructions to Download the Dashboard Description: I developed this Dashboard to Capture and analyze Customer Voice, Pain Areas, Usage & User characteristics. Pl click on the Application you would like to choose from the top left blue cell, and all the analysis will be done accordingly. ** Pl copy the link below to the URL, it will immediately provide you the save or open option https://dl.dropboxusercontent.com/u/89573800/Research_Dashboard_To%20C apture%20Customer%20Voice_Market%20Research_Light%20Duty%20Trucks. xlsx **In case you find it difficult to copy or click on the link due to setting by slideshare.com, you may copy the same link from the text mentioned below in the description. For any queries pl contact: raman.pgpex12@iimshillong.in , dhiman109@gmail.com