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ASAP Methodology for Implementation 7.2
Purpose
The ASAP methodology for implementation is a phased, deliverable-oriented ...
Work Streams
The ASAP methodology is structured around the key project work streams that are outlined in the picture below...
PHASE – 1 : PROJECT PREPARATION
1. Project Preparation
Purpose
The project preparation phase provides initial planning and...
 Scheduled start and finish dates for each task, based on dependencies
 Task constraints such as must-start-on date, mus...
1.1.1.3 Phase Resources Allocation
Purpose
The purpose of phase resources allocation is a confirmation of resource availab...
 Team-focused meetings should be focused on team members to ensure alignment around the work (definition and approach for...
Strategic Alignment Customer business strategy and
technical strategy
 Customer business case
 SAP business case, value
...
1.1.2.2 Project Charter
Purpose
The project charter is developed by reviewing documents from the pre-project negotiation p...
Additional Information
Assess whether the customer has existing:
 Organizational policies and procedures, standard produc...
Management
Requirements
characteristics and integrated change
control
Project Costs Needed
to Proceed
Estimated project co...
The quality management plan outlines the specific organization, processes, and services needed to ensure quality on the pr...
project, and its phases. The work breakdown structure (WBS) is the foundation for the schedule and documents the deliverab...
1.1.4.3 Change Request Log Updates
Purpose
A consistent, comprehensive approach to managing the lifecycle of a potential c...
1.1.4.6 Project Schedule and Blueprint Workshop Schedule
Purpose
The detailed project schedule defines the work to be perf...
 Communications planning, development, and delivery, including:
o Communication event
o Message intent
o Timing
o Vehicle...
Additional Information
SAP has defined the following ALM processes. More information on these processes can be found at SA...
The modeling handbook also gives information about the integration between:
 ARIS software and SAP Solution Manager
 ARI...
Subdeliverables
This step generates:
 SAP Services deployment plan
 System administration guidelines
By completing the S...
1.1.5.7 Support Package and Upgrade Standards
Purpose
Managing complexity, risk, and costs as well as skills and resources...
Inputs
The inputs to test management standards are:
 Operational guideline: test management
 Test Theory
 Best practice...
and service orchestration. As a result, the enterprise services modeled represent a “common language for the business” wit...
1.1.6 Phase Closure and Sign-Off
Purpose
The purpose of the phase closure and sign-off deliverable is to:
 Ensure that al...
Inputs
The inputs to this deliverable are the completion of all documents, activities and WBS elements to the satisfaction...
 Phase closure document: formal acceptance and confirmation from the customer and sponsor that project phase requirements...
Key Inputs
The inputs required for OCM are:
 Statement of work (preparation phase)
 Review handoff – validation checklis...
The purpose and focus of Organizational Change Management is to systematically reduce or minimize the impact of change on ...
During the stakeholder identification process all relevant stakeholders for the opportunity are identified. Process steps ...
1.3 Training
Purpose
The purpose of training in the project preparation phase is to ensure that the identified project tea...
Asap methodology  1st phase- project preparation
Asap methodology  1st phase- project preparation
Asap methodology  1st phase- project preparation
Asap methodology  1st phase- project preparation
Asap methodology  1st phase- project preparation
Asap methodology  1st phase- project preparation
Asap methodology  1st phase- project preparation
Asap methodology  1st phase- project preparation
Asap methodology  1st phase- project preparation
Asap methodology  1st phase- project preparation
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Asap methodology 1st phase- project preparation

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Asap methodology 1st phase- project preparation

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Asap methodology 1st phase- project preparation

  1. 1. ASAP Methodology for Implementation 7.2 Purpose The ASAP methodology for implementation is a phased, deliverable-oriented methodology that streamlines implementation projects, minimizes risk, and reduces total cost of implementation. ASAP takes a disciplined approach to project management, organizational change management, solution management, and other disciplines applied in the implementation of SAP solutions. The methodology supports project teams with templates, tools, questionnaires, and checklists, including guidebooks and accelerators. ASAP empowers companies to exploit the power of the accelerated features and tools already built into SAP solutions. Benefits of ASAP include:  Faster implementations with streamlined and focused methodology  More reliable projects, thanks to proven tools, accelerators, and best practices  Lower risk  More efficient use of resources  Reduced costs  Effective project management based on Project Management Institute standards Phases The ASAP methodology delivers the following phases: 1. Project preparation In the project preparation phase, the project team defines project goals, a high-level scope, and a project plan. Executive sponsorship is secured, and the project standards and organization are set up. The implementation strategy is defined and approved. At the same time, the project procedures, standards, organization, and staffing are finalized. Roles and responsibilities of the entire project team are agreed upon and documented. The objectives of the project are validated, and all initiation activities are documented in the project charter. 2. Business blueprint During this business blueprint phase, solution and technical designs are documented in the business blueprint. Lead by solution and industry experts from the SAP Consulting organization, a series of structured process workshops are planned and executed to arrive at the “to-be delivered" SAP enterprise solution. All available documentation for standard, delivered support for SAP business scenarios and all relevant preconfigured support for best practices are reviewed and discussed with SAP experts. All functional and technical requirements, coupled with project issues and gaps, are documented in the SAP Solution Manager application management solution. 3. Realization In the realization phase, the SAP software system is configured and tested in a number of cycles. Initially, the baseline configuration, which represents the core business process settings, is performed, tested, and confirmed. This is followed with a series of configuration and development cycles, to implement the entire end-to-end solution. The solution is tested in a number of cycle tests and in a focused end-to-end integration test. Configuration is documented in SAP Solution Manager. All development such as enterprise services, interfaces, data conversion programs, reports, and any required enhancements are built and documented in SAP Solution Manager. Legacy data conversion programs are created and tested. The production system is installed during realization. 4. Final preparation Within the final preparation phase, all systems are known to function correctly following the approved integration test. Technically, all integration issues should now be resolved. Detailed transition and cutover plans are created. The customer support organization is put in place. The production system is set up with transports and customer data. At the end of this phase, the production system is switched on and business operations start in the new environment. 5. Go-live support The purpose of the go-live support phase is to move from a preproduction environment to live production operation. An easily accessible production support organization must be in place to support the end-user community, not just for the first critical days of production operations, but also for long-term support. 6. Run The primary goal of the run phase is to ensure the operability of the solution. Operability is the ability to maintain IT solutions in a functioning and operating condition, guaranteeing systems availability and required performance levels to support the execution of the enterprise’s business operations. The recommended starting point of the phase is an assessment of solution operation after the go-live support phase to identify the relevant SAP standards for solution operations to be established or improved in the phase. The central operation platform is SAP Solution Manager, with the documented solution based on the transferred project documentation.
  2. 2. Work Streams The ASAP methodology is structured around the key project work streams that are outlined in the picture below. For each work stream, the methodology lists the number of deliverables that are to be produced in each phase of the project. The deliverables in later phases leverage or build upon deliverables completed in earlier stages. The roadmap is structured as a work breakdown structure (WBS) that represents a complete list of deliverables that need to be completed by the project team. The ASAP methodology for implementation projects represents a standardized work breakdown structure that provides the foundation for defining implementation project work in a deliverable-oriented, hierarchical manner and managing the project work to completion. ASAP methodology contains a standard set of templates, samples, accelerators, guidelines, and checklists for use by project teams in effectively managing and completing SAP solution implementation projects. SAP – Copyrights and Trademarks © 2010 SAP AG. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM Corporation.Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries.Oracle is a registered trademark of Oracle Corporation.UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc.HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology. Java is a registered trademark of Sun Microsystems, Inc. JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, Clear Enterprise, SAP BusinessObjects Explorer and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP France in the United States and in other countries. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.
  3. 3. PHASE – 1 : PROJECT PREPARATION 1. Project Preparation Purpose The project preparation phase provides initial planning and preparation for the project. Although each project has its own unique objectives, scope, and priorities, the deliverables outlined below assist in completing the initiation and planning steps in an efficient and effective manner. Work Streams The major work streams for this preparation are:  Project management  Organizational change management (OCM)  Training  Data management  Business process management  Technical solution management  Integrated solution readiness 1.1 Project Management Purpose The purpose of the project management phase is to provide essential methodology for the requirements planning for and execution/controlling of an SAP software implementation project. Team Identification, Allocation, and Coordination During subsequent phase start-up activities, the project manager coordinates the allocation of resources identified for the project phase using the project schedule and the resource plan. This ensures the proper timing of resource assignments needed to complete project work. The project manager validates the participation and ongoing commitment of the steering committee members at the phase start-up. Kickoff Meeting The scale of this task varies with project size and complexity. For small, low-risk projects, the kickoff meeting may be an informal review of the process by the project sponsor and the program or project manager. For larger projects, you should consider a formal kickoff of the project to achieve a common understanding of the objectives of the planning process and to clarify the various participants’ roles. The project manager clearly defines the objectives of each phase kickoff meeting and designs the agenda to achieve that objective. Consider conducting the following types of meetings:  Team-focused meetings should be focused on the team to ensure alignment around the work (definition and approach for outputs) to be performed during the phase.  Communications-focused meetings should be focused more on communications across the organization, bringing the project sponsor and key stakeholders together to reinforce commitment to the project and raise awareness across the organization. This type of kickoff could be an important part of the project’s organizational change management approach. The project manager balances these different types of kickoff meetings to ensure that stakeholder time is optimized and project communications needs are met – both at a team level and an organizational level. Project Schedule The project manager expands and updates the project schedule. At a minimum, the schedule should include the following components:  Phase deliverables and tasks  Estimated effort (work) and duration  Task dependencies such as predecessors and successors
  4. 4.  Scheduled start and finish dates for each task, based on dependencies  Task constraints such as must-start-on date, must-finish-on date, and so on  Resources assigned to each task The project manager uses a “rolling wave” approach to schedule development to allow the completion of the schedule for the entire project. Inputs Project management is relevant to the entire phase and should start only when the previous phase has been signed off. Deliverables Deliverables of this deliverable group are:  Phase start-up  Executing, monitoring, and controlling of results  Project management plan completion  Phase sign-off 1.1.1 Phase Start-Up Purpose The purpose of the phase start-up deliverable is to coordinate the setup of an appropriately sized team and to prepare the team for the activities within the phase. This deliverable ensures the involvement and commitment of the team and other key resources to the project schedule. It also examines the approach for the specific project phase. Note: The phase start-up for the project preparation phase also includes a handover of information gathered in the pre-implementation project activities. The phase start-up involves:  Identifying, allocating, and coordinating resources for the team and phase activities  Creating, expanding, and updating the project schedule for the phase (consider using a “rolling wave” approach to schedule development)  Preparing for and conducting a phase kickoff meeting and starting the phase project work Inputs The inputs for the phase start-up include information from any previous phase sign-offs. Deliverables The project management phase start-up generates these deliverables:  Allocation of resources to the project team for the specific phase  Updated detailed phase schedule  Completed phase kickoff meeting 1.1.1.2 Definition of Project Organization, Roles, and Responsibilities Purpose The purpose of this activity is to define the organizational structure, roles, and responsibilities of the project team. To complete this activity:  Review the project charter and scope  Identify the project and business process areas to be addressed as part of the project and get a feel for the size of the team  Determine the project team structure  Review the project team structure with the program manager for approval  Define roles and skills required for team members Inputs The inputs to this task are:  Handover information from the opportunity management phase  Work breakdown structure with role assignments from the ASAP methodology roadmap Subdeliverables The deliverables from this task are defined project organization, roles, and responsibilities. Additional Information If the project scope includes applications based on service-oriented architecture (SOA), ensure in an early stage of the project that the customer prepares for SOA readiness. Further guidance on this topic is provided in Run >> Governance Model for Organization – Optimization >> SOA Readiness (see also the linked node).
  5. 5. 1.1.1.3 Phase Resources Allocation Purpose The purpose of phase resources allocation is a confirmation of resource availability for the particular phase. The resource plan and scheduledetail the resource requirements, but in the start of each phase you need to ensure the proper timing of resource assignments needed to complete project work. 1.1.1.4 Assignment of Roles and Responsibilities Purpose The purpose of this deliverable is to identify and select global company and external resources for the project in accordance with the required roles, skills, and responsibilities specified in the preceding task. The assignment of people to roles should also take into account their qualifications and availability for the whole project time frame. Care should be taken to fill these positions with the most capable people in the company. To assign roles and responsibilities:  Match company and consulting resources to roles Company personnel need to fill roles on business process teams. The ratio of company staff to consultants used will vary depending on the availability of company resources, program management’s strategy on the use of consultants, and funding considerations. During a start-up phase of a global program, the development project typically employs one consultant for every three to four company resources. As the program progresses and knowledge transfer occurs, fewer external resources should be required. External resources are ideally suited to functions that need specialized business process and configuration skills for short durations. Unless IT management is outsourced for strategic reasons, it is advisable to have client IT personnel in the SAP project (see also SAP Customer Competence Center). Otherwise, it is difficult for the corporate enterprise to properly evaluate different IT strategies and technologies.  Assign resources to roles Inputs The inputs to this deliverable are the defined project organization, roles, and responsibilities. Subdeliverables The subdeliverables are:  The project team organizational chart with assigned people  Resources assigned to roles and responsibilities 1.1.1.5 Team Onboarding Purpose The purpose of this activity is to prepare the onboarding package for external consultants from SAP and partner companies. The triggers for this activity are:  Defined milestone plan  High-level project schedule  Organizational chart for the project, showing both internal and external resources  Definition of the existing SAP landscape  Determination of possible premises for the consultants  Travel policies and other project guidelines, if available Inputs The inputs to this activity are assigned roles and responsibilities. Subdeliverables The subdeliverables from this activity are:  Handover project guidelines (company overview, consultants guidelines, project timeline, and project scope, for example)  Onboarding package 1.1.1.6 Phase Kickoff Meeting Purpose The phase kickoff meeting helps ensure the involvement of the team and other key resources and their commitment to the project schedule. The meeting is also used to examine the approach for the specific project phase. The scale of this activity varies with project size and complexity. For small, low-risk projects, this may be an informal review of the process by the project sponsor and the program or project manager. For larger projects, consider a formal kickoff of the project to achieve a common understanding of the objectives of the planning process and to clarify the various participants’ roles. The project manager must clearly define the objectives of each phase kickoff meeting and design the agenda to achieve that objective. Consider conducting the following types of meetings:
  6. 6.  Team-focused meetings should be focused on team members to ensure alignment around the work (definition and approach for outputs) to be performed during the phase.  Communications-focused meetings should be focused more on communications across the organization, bringing the project sponsor and key stakeholders together to reinforce commitment to the project and to raise awareness. This type of kickoff could be an important part of the project’s organizational change management approach. The project manager balances these different types of kickoff meetings to ensure that stakeholder time is optimized and project communications needs are met -- both at a team level and an organizational level. Inputs The inputs for the phase kickoff meeting include information from any previous phase sign-offs. Subdeliverables This step generates:  Project team ramp-up training (ideally conducted before the blueprint phase)  Allocation of resources to the project team for the specific phase  Updated detailed phase schedule  Completed phase kickoff meeting 1.1.2 Project Initiation Purpose The purpose of this project initiation deliverable is to formally recognize that a new project exists. It supports the decision to accept the project, align stakeholders – such as clients, customers, and SAP management – around a project and its scope, provide updated information for planning, and obtain a commitment to proceed. It ensures alignment between SAP, the customer’s strategic direction, and the satisfaction of operational requirements. Inputs The inputs to this activity are:  Implementation project phases and deliverables  SAP solution map and/or SAP business scenario map (output from Solution Composer)  Implementation effort estimates based on work packages  Final project calculation (PPM)  Results of risk assessment in the form of a risk profile statement  Definite staffing assumed and availability verified  Proposal documents  Value-based solution scope  High-level technical architecture  Delivery model drafted according to ISD guidelines  Business case and/or CVA (optional) Deliverables The deliverables generated from this activity are:  Project charter  Scope statement  Business case  Schedule for project planning  Project manager agreement 1.1.2.1 Business Case Purpose The business case identifies expected benefits and balances them against the strategic direction and costs. It provides the economic justification for the proposed project and documents how and when the investment will be profitable for the customer. Information included in the business case is the essential business reason for this project, the costs, and the benefits. The business case is a key input for the Value Roadmap. Inputs In creating the business case, consider the following inputs: Section Key Content Inputs Objective What business need the project is solving  Customer business case  SAP business case, value assessment, orbusiness assessment  SAP collaborative value assessment Problem and Opportunity “As-is” situation Proposed Resolution “To-be” situation  Statement of work (SOW)  Proposal
  7. 7. Strategic Alignment Customer business strategy and technical strategy  Customer business case  SAP business case, value assessment, orbusiness assessment  SAP collaborative value assessment Benefits Tangible and intangible benefits  Customer business case  SAP business case, value assessment, orbusiness assessment  SAP collaborative value assessment  SAP value map from the SAP Value Delivery Management portfolio of services  Investment Appraisal  Cash inflows  Cash outflows  Discount rate  Customer business case  SAP business case, value assessment, orbusiness assessment  SAP collaborative value assessment Dependencies Geographic and organizational scope – people, associated locations, languages, and organizations affected or impacted by the proposed solution  Customer business case  SAP business case, value assessment, orbusiness assessment  SAP collaborative value assessment  SAP value map  SOW  Proposal Affected Systems System scope – systems and associated locations affected or impacted by proposed solution  Customer business case  SAP business case, value assessment, orbusiness assessment  SAP collaborative value assessment  SOW  Proposal Stakeholders Starting with C-Level management  Company fact sheet  SAP value map SAP has developed two platforms to accelerate the creation and development of project business cases: SAP Value Lifecycle Manager and SAP Benchmarking program. SAP’s Value Lifecycle Manager (VLM) is an online business-case building platform with over one million datapoints (best practices and value drivers) covering more than 70 sub-industries. VLM has industry and solution specific Business Case templates that can significantly reduce the effort required to complete the analysis and produce a deliverable. SAP’s Business Performance Benchmarking was developed in conjunction with users groups and industry associations, the program identifies KPIs and best practices that can be deployed to help companies diagnose business performance and to develop high-impact recommendations for improvement. Established in 2004, SAP’s initiative is now one of the largest benchmarking programs in the industry, including more than 10,000 participants from more than 3,000 companies. Subdeliverables This activity generates a reviewed and approved project business case that is documented and communicated to the project team. It also provides the foundation for value based scoping or value roadmap. A Value Roadmap aligns the project scope and implementation sequence to operational and strategic goals optimizing time-to-value. If It Is Not Done The business case is the central controlling instrument for value delivery during the project. If this step is skipped, the primary business objectives and customer expectations cannot be measured at the end of each project phase. It is important for customers to assess their business objectives during the review of project deliverables at the end of each phase closure and realize that their expectations are being met. Without a business case there would not be a record if the project was successful based on the value dimension and there is a high risk that the full value potential of the project cannot be reached. Additional Information For further information, refer to:  Business Transformation Services group services: business case, value assessment, and business assessment service; collaborative value realization service; and value roadmap  SAP value engineering tools and services: SAP Value Lifecycle Manager, SAP Benchmarking Program and collaborative value assessment service  PMBOK ® Fourth Edition, Chapter 4, Project Integration Management Adapted from PMBOK ® Fourth Edition, Chapter 4, Project Integration Management © 2008 Project Management Institute
  8. 8. 1.1.2.2 Project Charter Purpose The project charter is developed by reviewing documents from the pre-project negotiation process and through interactive meetings with the customer to facilitate an understanding of the project’s goals, business case, external assumptions, and constraints. The project charter clearly and explicitly defines the objectives of the proposed project, analyzes all possible benefits, and quantifies benefits in financial terms. This information and supporting documents align key stakeholders around the strategic intent of the project. Inputs When creating the project charter, consider the following inputs: Section Key Content Inputs Project Overview  Current, “as-is” situation and business needs  Proposed resolution, “to-be” situation, and high- level summary of what the project will deliver from an organizational, functional, technical, and geographic point of view  Project business case  Statement of work (SOW) Project Scope  Characteristics of the solution or service that the project was undertaken to create; note out-of- scope organizational, functional, process, and development objects (such as data cleansing), and technical applications  Overall project goal  SOW  Proposal Project Objectives SMART (specific, measurable, attainable, relevant, and time-bound) aims of the project derived from requirements, benefits, project needs, and measures of success aligned to corporate and organizational strategies and the project goal  SOW  Proposal Deliverables Produced by the team to ensure project success  SOW  Proposal  Project business case Business Case Summary Summary of justification for project, return on investment (ROI) and related key performance indicators (KPIs)  Project business case Value Based Roadmap Proposed sequence of projects and programs that is required to achieve strategic and operational goals and optimize the time to value  Project business case  On-going initiatives Total Estimated Project Costs Estimated total project costs through closing  SOW  Proposal  Project business case Implementation Strategy The approach selected for the project based on the analysis of solution options during the evaluation phase  Proposal  Prestudy Project Planning A summary level schedule (chart or graph) with high- level dates that identifies the major ASAP methodology milestones related to phases and value delivery  SOW  Proposal Project Stakeholders Persons or organizations actively involved in the project or whose interests may be positively or negatively affected by execution or completion of the project  Project business case  SAP value map from the SAP Value Delivery Management portfolio of services Assumptions Factors that are considered to be true, real, or certain without proof of demonstration and project limits  SOW  Proposal  Project business case  SAP value map Constraints Factors that limit options and are beyond the control of the project team, resulting in a state, quality, or sense of being restricted to a given course of action or inaction  SOW  Proposal  Project business case  SAP value map Risk Assessment Factors that may have a negative impact on the project  Proposal  SAP risk assessment Approval Approval from the program sponsor – the key individual, person, or group that provides financial resources to the project  Signatory authorization Subdeliverables This activity generates a reviewed and approved project charter that is documented and communicated to the project team. If It Is Not Done If you skip this step, the project is not formally approved by the customer sponsor and the project manager is not authorized to apply organizational resources to project activities.
  9. 9. Additional Information Assess whether the customer has existing:  Organizational policies and procedures, standard product and project lifecycles, and quality policies  Standardized guidelines, work instructions, and proposal evaluation criteria  Guidelines and criteria for tailoring the organization’s set of standard processes to satisfy the specific needs of the project  Organizational communication requirements, such as record retention and security requirements  Procedures for issue and defect management, including controls, identification and resolution, and action item tracking  Change control procedures, including the steps by which the company modifies, approves, and validates official company standards, policies, plans, and procedures as well as project documents  Risk control procedures, including risk categories, probability definition and impact, and probability and impact matrix For further information, refer to PMBOK ® Fourth Edition, Chapter 4, Project Integration Management. Adapted from PMBOK ® Fourth Edition, Chapter 4, Project Integration Management © 2008 Project Management Institute 1.1.2.3 Scope Statement Purpose The scope statement facilitates an initial understanding of the project scope and associated project-related assumptions and constraints. The project scope statement evolves through the initiation and planning of the project and clearly and explicitly defines the deliverables of the proposed project. This information and supporting documents align key stakeholders around what the project is going to deliver. Inputs In completing the scope statement, consider the following inputs: Section Key Content Inputs Project Goal “To-be” process – describing the overall goal to be achieved by the project  Project business case  Project charter Solution or Service Description Detailed summary of organizational, functional, development, technical, geographic, and language scope  Statement of work (SOW) Project Requirements Documentation of the capabilities or conditions that must be met by the project  SOW  Proposal Project Objectives Customer strategies (corporate and organizational) aligned with project goals  Validated Business Case  Proposal Deliverables Key deliverables produced by the team to ensure success  SOW  WBS Project Boundaries List of specific systems (SAP and customer applications) within the project scope  SOW Out of Scope Notation of out-of-scope organizational, functional, process, and development objects (such as data cleansing for conversions), and technical applications  SOW  Proposal Project Assumptions Items or factors that are considered to be true, real, or certain without proof of demonstration and project limits  SOW  Proposal Project Constraints Factors that limit options and that are beyond the control of the project team, resulting in the state, quality, or sense of being restricted to a given course of action or inaction  SOW  Proposal Project Risk Assessment Risks that may have a negative or positive impact on the project  SOW  Risk register Implementation Strategy Description of the ASAP methodology and approach for implementation  SOW  ASAP methodology description Initial Work Breakdown Structure (WBS) Decomposition of deliverables  WBS Project Organization Project organizational chart of individuals and organizations that have specific roles in the project team  Human resource management plan Acceptance Criteria Scope verification process  Scope management plan Schedule Milestones Key project milestones and dates  SOW Order of Magnitude Project Costs Estimated total project costs through closing  SOW Business Benefits Validated business benefits associated with the implementation program  Validated Business Case (including Value Maps, Value Enablers, KPIs, PPIs) Configuration The approach for documenting product  Integrated change control plan
  10. 10. Management Requirements characteristics and integrated change control Project Costs Needed to Proceed Estimated project costs required to move to the next phase  Project cost and effort estimate Approval Approval from customer project sponsor, customer key stakeholders (if applicable), customer and SAP project management team, and customer and SAP team leads to manage organizational, functional, development, technical, and geographic scope in the next phase of the project implementation  Signatory authorization Deliverables This step generates a reviewed and approved scope statement that is documented and communicated to the project team, enabling integrated change control. 1.1.2.4 Schedule for Project Planning Purpose The schedule for project planning covers all project planning activities for the entire project, including identification of milestones, quality gates, and end dates, as well as estimated costs and budgets. The schedule for project planning includes all scheduled tasks, resources, and start and end dates for all activities that will be performed during the planning of the project. The project manager builds on this schedule during subsequent planning activities, using a “rolling wave” approach. Schedule Development (Rolling Wave) During the project preparation phase, the team details the schedule that takes team members through to the end of thebusiness blueprint phase only (that is, the planning phase approval checkpoint). Activities in later phases are defined and scheduled during the business blueprint phase, using a rolling wave approach, which enables the completion of the schedule for the entire project. Using this approach, the planning team develops schedule details for the next phase (for example, the realization phase) and schedules subsequent phases. Replanning points are scheduled toward the end of each phase (as detailed information for the next phase becomes available) to update the schedule in preparation for the next phase. Inputs The inputs to the schedule for project planning are:  Project charter  Scope statement Subdeliverables This step generates the detailed project schedule. 1.1.3 Project Management Plan Purpose The purpose of the project management plan definition deliverable is to develop the project management plan and the subsidiary plans on the basis of the project scope defined in the project charter. This includes the development of the project schedule, the budget, and appropriate updates to the business case. The project management plan is a comprehensive document (or collection of documents) that includes the schedule, cost information, monitoring/controlling plans for each of the nine knowledge areas of the project management body of knowledge (PMBOK), and other information, as appropriate. The subsidiary management plans developed for each of these areas provide the foundation to support the consistent application of project management practice: Integrated change control provides a method of controlling and monitoring project changes. Change is defined as any activity that alters the scope, schedule, deliverables, value, or costs of the project. The issue management procedure provides a method of managing and resolving project issues. An issue is a situation, action, problem, or question arising during the project, that the project team cannot resolve efficiently or effectively. The scope management plan outlines the processes required to ensure that the project includes all of the work required, and only the work required, to complete the project. The scope management plan elaborates on sections of the project management plan that pertain to the functions of scope management. The time management plan outlines the processes required to ensure timely completion of the project. It elaborates on sections from the project management plan that pertain to the functions of time management. The cost management plan outlines the processes required to plan, estimate, budget, and control project costs. It elaborates on sections of the project management plan that pertain to cost management.
  11. 11. The quality management plan outlines the specific organization, processes, and services needed to ensure quality on the project. It elaborates on sections of the project management plan that pertain to quality management. The human resource management plan outlines the processes required to staff, organize, and manage the project team. It elaborates on sections of the project management plan that pertain to human resource management. The communication management plan outlines the processes required to ensure timely generation, distribution, storage, and retrieval of project information. It elaborates on sections from the project management plan that pertain to communication management. The risk management plan defines how risks are identified, analyzed, review, and managed. It describes how often risk reviews are conducted. The project contract inventory contains all contractual agreements with product and service providers for the project. For an implementation project, this may include contractual arrangements with hardware providers, organizational change management, training, hosting, off-shore delivery, and application management service providers, for example. Inputs This deliverable includes the following inputs:  Project charter  Handover from proposal or preproject activities  Statement of Work (SoW)  Customer policies, procedures and guidelines  Assigned roles and responsibilities  Stakeholder Analysis  Applicable templates Deliverables This deliverable generates the following outputs:  Project management plan and subsidiary plans  Project schedule  Project budget Additional Information For further information, refer to PMBOK ® Fourth Edition, © 2008 Project Management Institute 1.1.4 Executing, Monitoring, and Controlling of Results Purpose In directing and managing project execution, the project managers and the project team perform multiple actions to execute the project management plans to accomplish the work defined in the project scope statement. In executing project work, the project team:  Performs activities to accomplish project objectives  Expends effort and funds to accomplish project objectives  Staffs, trains, and manages the project team members assigned to the project  Obtains, manages, and uses resources  Implements and executes the planned methods and standards  Creates, controls, verifies, and validates project deliverables  Manages the scope of the approved work  Manages risks and implements risk response activities  Manages issues to closure  Adapts approved changes to the scope, plans, and project environment  Establishes and manages internal and external communications  Collects project data and reports progress and performance In monitoring and controlling project work, the project team:  Compares actual project performance against the project management plan  Assesses performance to determine whether corrective or preventative actions are needed  Monitors and controls project risks  Provides metrics to support progress and performance reporting and forecasting  Monitors implementation of approved changes Management plans developed during the project preparation phase (see “Project Management Plan Definition”) guide the team's approach to management, execution, and control of project activities. The project manager is responsible for ensuring that management plans are applied at the appropriate level of control. Inputs The inputs to the executing, monitoring, and controlling of results are:  Project initiation documents The project initiation documents (business case, project charter, project scope statement) describe the project in terms of objectives, scope, stakeholders, and project influences (risks, assumptions, and constraints).  Management plans The management plans detail specific activities for each of the nine project management body of knowledge (PMBOK) areas. These plans provide the foundation to support the consistent application of project management methods across the SAP project organization based on the project scope.  Project schedule The detailed project schedule defines the work to be performed, what resources and associated time commitments are required for the
  12. 12. project, and its phases. The work breakdown structure (WBS) is the foundation for the schedule and documents the deliverables to be produced as part of the project. The resource and time commitment estimates can be used to calculate end dates and costs.  Project budget The project budget outlines all of the costs associated with the project, including labor, hardware, software, contracting fees, and facilities.  Project charter Deliverables The outputs of this deliverable are:  Project performance reports, including:  Team member status reports  Project status reports  Executive status reports  Quarterly operations reviews  Project budget updates  Approved change requests  Change control log updates  Issue log updates  Refined WBS and WBS dictionary  Project schedule and blueprint workshop schedule  Requests for change  Scope statement updates  Scope verification matrix updates  Project schedule updates  Risk register updates  Communication matrix updates  Team member evaluations (non-SAP resources)  Team member appraisals (SAP resources) Additional Information For further information, refer to PMBOK ® Fourth Edition, Chapter 4, Project Integration Management. Adapted from PMBOK ® Fourth Edition, Chapter 4, Project Integration Management © 2004 Project Management Institute 1.1.4.1 Project Performance Reports Purpose Throughout the project, a number of project performance reports need to be produced for different purposes and audiences, as defined in theproject communication plan. Inputs The inputs to project performance reports are:  Communication management plan  Interim team member status reports  Interim project team status reports  Interim project status reports  Interim executive status reports Subdeliverables This step generates:  Team status reports, using the team status report template  Project status reports, using the project status report template  Program status reports, using the status report program template 1.1.4.2 Project Budget Purpose The project budget, including monitoring and control, outlines all costs associated with the project, including labor, hardware, software, contracting fees, and facilities. Inputs The inputs to the project budget are:  Project charter  Cost management plan Subdeliverables The outputs of a project financial management tool are:  Detailed information on contracting fees and associated travel expenses  Approved project budget baseline
  13. 13. 1.1.4.3 Change Request Log Updates Purpose A consistent, comprehensive approach to managing the lifecycle of a potential change is a critical component of an integrated change control system. The change request form enabling the change control procedure must support the multiple levels of analysis and approval required to deal with a requested change. For tracking purposes, all change requests are logged in a change request list. Inputs The change request form supports the execution of the integrated change control procedure. Subdeliverables This step generates:  Disposition of change requests in accordance with the integrated change control process.  Updated change request list Additional Information When dealing with change request management for the implementation project, it is recommended that you define operational change management procedures. Further guidance on this topic is provided in Run >> Change Management >> Change Request Management/Change Control Management (see also linked nodes). 1.1.4.4 Issue Log Updates Purpose A consistent, comprehensive approach to managing project issues is a critical component of an effective project management system. The SAP Solution Manager application management solution (or an issue log, if SAP Solution Manager is not available in your project) supports the issue management procedure by enabling the multiple levels of analysis and decision making required to deal with an issue. The issue report in SAP Solution Manager (or issue log) is a formal record of all issues raised for the project. Effective issue management involves the appropriate level of management making decisions on issues and tracking progress on issue resolution in accordance with the project issue management procedure. The issue log is formally closed out with other project controlling documentation during project completion activities. Inputs The SAP Solution Manager or issue log supports the execution of the issue management procedure. Subdeliverables This step results in the disposition of project issues in accordance with the issue management procedure. 1.1.4.5 Work Breakdown Structure and Dictionary Purpose The work breakdown structure (WBS) is a deliverable-oriented, hierarchical decomposition of the work to be executed by the project team to complete the project. It is the basis for the organization and coordination of the project. A WBS consists of WBS elements that describe project tasks and subtasks to perform within a defined time period. Inputs The inputs to the WBS are:  Project charter  Statement of work  Business case and value map (if available)  Scope management plan template  WBS template (from the opportunity management phase) Subdeliverables This step generates a reviewed and approved first WBS as well as a WBS dictionary, which are documented and communicated to the project team. If It Is Not Done Skipping this step limits visibility and control in managing scope and integrated changes; this can adversely impact the schedule, budget, value, and quality of the project. Additional Information For further information, refer to PMBOK ® Fourth Edition, Chapter 5, Project Scope Management. Adapted from PMBOK ® Fourth Edition, Chapter 5, Project Scope Management © 2004 Project Management Institute
  14. 14. 1.1.4.6 Project Schedule and Blueprint Workshop Schedule Purpose The detailed project schedule defines the work to be performed, the resources and associated time commitments required for the project, and the phases of the project. The work breakdown structure (WBS) serves as the foundation for the schedule and deliverables to be produced as part of the project. At a minimum, the schedule should include:  Deliverables and tasks for the current phase  Estimated effort (work) and duration  Task dependencies (such as predecessors and successors)  Scheduled start and finish dates for each task, based on dependencies  Task constraints (such as must-start-on date and must-finish-on date)  Resources assigned to each task  High-level schedule for subsequent phases The project manager further elaborates this schedule during subsequent planning activities, using a “rolling wave” approach. Use the time management plan template, in consultation with the customer project manager, to define an appropriate time management plan for the project. Inputs The inputs to the project schedule are:  Time management plan template  Project charter  Project scope statement  WBS template (from the opportunity management phase)  Customer policies, procedures, and guidelines Subdeliverables This step generates a refined time management plan with a blueprint workshop schedule. Additional Information For further information, refer to PMBOK ® Fourth Edition, Chapter 6, Project Time Management. Adapted from PMBOK ® Fourth Edition, Chapter 6, Project Time Management © 2004 Project Management Institute 1.1.4.7 Project Risk Register Updates Purpose The purpose of the project risk register is to document the risks affecting a project and the strategies chosen by the project team to manage them. The project risk register details the following information (note that this is not an exhaustive list of all project risk data types):  Basic project information including project name, customer name, project purpose, and key participants  Risk title (name)  Condition  Indicator  Consequence  Impact  Owner  Expected loss  Response type etc. Inputs The inputs to the project risk register update are:  Project management plan  Risk management plan  Project risk list with identification of risk management roles (responsible, accountable, consulted, informed) Subdeliverables This step generates the project risk register update, a comprehensive view of project risk, impact, and response strategies adopted by the project team. If It Is Not Done If the project risk list is not created and managed, the project team will not have a complete picture of project risks, impacts, and response strategies. The lack of this important document will likely result in cost overruns, project delays, and customer dissatisfaction due to ineffective responses to risks. 1.1.4.8 Communication Matrix Purpose Throughout the project, as more is known, the communication matrix should be reviewed and updated. The communication matrix documents the project team’s approach to communication. It captures the analysis completed as part of communications planning and serves as a tool to guide the project team throughout the project. The matrix holds the following information for each communication:  Communication reference number  Target audience (stakeholder) analysis, including: o Audience o How the audience is impacted o How the audience will be engaged
  15. 15.  Communications planning, development, and delivery, including: o Communication event o Message intent o Timing o Vehicles o Sender o Feedback mechanism o Comments Project communication typically falls into one of two primary categories: internal project communications or stakeholder communications. Inputs The inputs to the communication matrix are:  Communication management plan  Stakeholder analysis Subdeliverables This step generates a reviewed and updated communication matrix. 1.1.4.9 Team Member Evaluations and Appraisals Purpose As part of the human resources management of the project, the project manager manages and develops the team, including evaluating performance. You should introduce the concept of team member evaluations and appraisals when new members join the team, to discuss performance development opportunities and objectives for the individual while on the project. This information needs to be recorded for reference and reviewed during a final meeting before the team member leaves the project. Inputs The inputs to team member evaluations and appraisals are:  Additional appraiser template  Feedback from the customer program manager, project manager, and subproject manager Subdeliverables This step generates internal and external appraisals. 1.1.5 Project Standards Purpose Project standards provide a consistent means of executing and governing project work in an efficient and effective manner. Their key objective is to identify, define, approve, and communicate standards related to project execution. Project standards are elaborated throughout the project initiation and planning phases. During the project preparation phase a subset of the project standards must be defined, approved, and communicated to the project team. Communication of project standards should be included in project onboarding communications and phase start-up meetings. Given the integrated nature of project standards, changes must be managed in accordance with the integrated change control procedure. Inputs The inputs to project standards are:  SAP Solution Manager usage guidelines  Business process modeling standards  Initial development management standards  SAP Services deployment plan  Software system configuration standards  Enhancement and modification standards  Support package and upgrade standards  Change request and transport management standards  Test management standards  Postimplementation service and support standards  Enterprise service standards  Composite application design and development standards Subdeliverables This step generates documented, approved, and communicated project standards in accordance with the integration management plan.
  16. 16. Additional Information SAP has defined the following ALM processes. More information on these processes can be found at SAP Service Marketplace (http://service.sap.com/ALM). Find below a high level mapping of ALM phases and SAP Standards for Solution Operations. ITIL ALM Phase SAP ALM Process SAP Standard for Solution Operations Requirements Solution Documentation Solution Documentation Design Solution Implementation Test Management Template Management Build & Test Test Management Test Management Change Control Management Change Management (Change Request Management, Change Control Management) Deploy Application Incident Management Incident Management Remote Supportability Root Cause Analysis Operate Technical Operations System Administration System Monitoring Root Cause Analysis Business Process Operations Exeption Handling & Business Process & Interface Monitoring Job Scheduling Management Data Integrity and Transactional Correctness Data Volume Management Optimize Maintenance Management Change Management Landscape Transformation Upgrade Management Change Management Upgrade Data Volume Management Not assigned Security 1.1.5.1 SAP Solution Manager Usage Guidelines Purpose The purpose of the SAP Solution Manager usage guidelines deliverable is to define and set up a structured way for the SAP Solution Manager application management solution to support a standard SAP implementation project to the best effect in the preparation phase. The SAP Solution Manager usage guidelines include the setup of a project in SAP Solution Manager and provide the project team with the definition of fundamental project standards including naming conventions, document types, status values, and authorization concepts. Inputs The inputs for the SAP Solution Manager usage guidelines are:  Project team organization  Project standards  System landscape Subdeliverables This step sets up the project in SAP Solution Manager, including a definition of project standards. Expected Results By completing the SAP Solution Manager usage guidelines subdeliverable correctly, the project will gain a fundamental basis for standards in the project and align them to SAP Solution Manager. Additional Information The SAP Solution Manager usage guidelines refers to document types and corresponding templates to be used in SAP Solution Manager. These can be found in an attached accelerator. When defining documentation standards for various documentation needs during the implementation project (for example, project documentation, configuration documentation, enhancement and modification documentation) it is recommended that you define and prepare for as well as cross- check the SAP standards for solution operations. Further guidance on this topic is provided in Run >> SAP Application Management >> Solution Documentation (see also linked nodes). Furthermore you find one service link to “Expert Guided Implementation.” Expert-guided implementation is a new optimized, short-term setup service to configure basic settings for SAP Solution Manager without long-term, in-house consulting. This service balances the combination of training, practical experience, and expertise on demand and allows customer to create ready-to-use baseline functionality for implementation of end-to-end solution operations. 1.1.5.2 Business Process Modeling Standards Purpose The purpose of business process modeling standards is to have a standard approach for executing process modeling. SAP provides a standardmodeling handbook, which delivers the rules for process-oriented analysis and design. This handbook is meant as a general guideline for everybody who does work on either:  Process modeling  Service modeling
  17. 17. The modeling handbook also gives information about the integration between:  ARIS software and SAP Solution Manager  ARIS and the Enterprise Services Repository (ES Repository) The handbook provides comprehensive definitions and is strictly focused to deliver process modeling guidelines that are clear and directly applicable in project work. The process modeling tool used for the modeling guidelines is ARIS; it should be seen as an example. Thus, the definitions, shapes, and stencils provided can be transferred to any other process modeling tool easily; an example is given for Visio. Please view the SAP Modeling Handbook on the Business Process Expert (BPX) community Wiki site. Inputs The inputs to the business process modeling standards are:  Project scope  Basic business scenario  Process inventory Subdeliverables This step generates:  Business scenario documents  Business process documents  Process flow diagrams By completing the business process modeling framework deliverable correctly, the project gains a fundamental basis for process modeling and service modeling standards. When defining business process modeling standards, it is recommended that you define and prepare for as well as cross-check the SAP solution documentation: SAP standards for solution operations with respect to business process modeling. Further guidance on this topic is provided in Run >> SAP Application Management >> Solution Documentation (see also linked nodes). 1.1.5.3 Initial Development Management Standards Purpose With the increasing number of systems and technologies, the complexity of IT solutions is rising. The key to successful landscape planning and operation is an accurate and complete description of the solution landscape itself with all business processes. All reporting is based on this fundamental information. As part of SAP’s standards for end-to-end solution operations, the standard for solution documentation describes in general how customers achieve the required transparency of their SAP solution. On one hand, minimal documentation as described in this subdeliverable lays the ground for leveraging many operations support functions offered via SAP Solution Manager (for example, identifying affected custom business processes or customizing change requests). On the other hand, it is important to have the documentation in a standardized location and format to ensure the optimal delivery of SAP support services. To enable SAP to deliver services for custom projects especially, a minimum amount of documentation is required. This subdeliverable describes the required content of this documentation as well as the tools and formats to be used to deliver it. Inputs The input to initial development management standards are the best practices and recommendations for SAP custom development standards. Subdeliverables This step generates customer-agreed standards for custom development. By completing the deliverable correctly, the project gains guidelines for creating custom development documentation, enabling future services and upgrades. Additional Information When defining documentation standards for various documentation needs during the implementation project (such as project documentation, configuration documentation, and enhancement and modification documentation), it is recommended that you define and prepare for as well as cross-check the SAP solution documentation: SAP standards for solution operations. Further guidance on this topic is provided in Run >> SAP Application Management >> Solution Documentation (see also linked nodes). 1.1.5.4 SAP Services Deployment Plan Purpose Managing complexity, risk, and costs as well as skills and resources is at the heart of implementing mission-critical support for SAP-centric solutions. The complexity rises even further with the trend of out-tasking and outsourcing process components. To help customers manage their SAP-centric solutions, SAP provides a comprehensive set of standards for solution operations. Out of this set of standards, the system administration standard describes processes for the administration of SAP-centric solutions. The term “system administration” encompasses all activities that ensure the successful, long-term operation of a solution from a technical perspective. The range of activities that can be included in the broadest sense of system administration is therefore very extensive. As usual in this context, the main areas of system administration are treated separately. Procedures for data management, change management, and incident management, for example, are explained in separate documents. This document provides an overview of the various regularly-occurring standard system administration tasks and associated tools. Over the course of evolving to service-oriented architecture (SOA) solutions, vertical system administration based on a technical system gives way to horizontal system administration based on processes. Consequently, the different subject areas in system landscape administration must be combined and provided in a central location. The platform for this is SAP Solution Manager. Inputs The input to the SAP Services deployment plan is the SAP Services deployment process.
  18. 18. Subdeliverables This step generates:  SAP Services deployment plan  System administration guidelines By completing the SAP Services deployment plan correctly, the project gains guidelines for deploying system administration services. 1.1.5.5 Software System Configuration Standards Purpose The purpose of the software system configuration standards subdeliverable is to establish standards for SAP software system configuration for those who perform initial configuration setup. The system configuration is a crucial part of SAP software implementation, so only selected groups should have access and authority to make any changes to the SAP software configuration. The defined standards must follow the SAP installation guides and best practices but should also take into account already established principles for existing systems. Software system configuration standards must provide guidelines for software installation as well as specifications for the initial system administration and system monitoring configurations. Inputs The inputs to the software system configuration standards from the project are:  Project standards guide  Standard installation guides and best practices guides An overview of the standards and naming convention in the existing infrastructure is required to adapt the project landscape to the existing landscape:  Naming conventions for systems and software  Customer-specific standards for system configuration (hardware, operating system, and software)  Documentation requirements Subdeliverables The software system configuration standards generate:  Naming conventions for operating system setup  Documentation of standards for hardware and operating system setup  Naming conventions for software installations  Documentation of standards for software installation  Specification of configuration requirements for system monitoring  Specification of standard configurations for system administration Additional Information Accelerators giving guidance on how SAP system configuration standards are applied using SAP Solution Manager can be found via the linked nodes. When defining documentation standards during the implementation project – including project, configuration, and enhancement and modification documentation – it is recommended that you define, prepare for, and cross-check the SAP solution documentation: SAP standards for solution operations. Further guidance on this topic is provided in Run >> SAP Application Management >> Solution Documentation (see also linked nodes). 1.1.5.6 Enhancement and Modification Standards Purpose Custom development, enhancements, and even modifications of SAP software are not rare at companies today. They are implemented to extend the functionality of SAP standard software and to adjust it to the company-specific needs and business processes. This is often needed and legitimate. But over time, such changes often become major cost drivers and performance bottlenecks. Additionally, custom code is developed despite the potential for standard enhancements, often due to insufficient information about standard functionality provided by SAP. In addition, custom code can become obsolete over time though still maintained. And finally, poor software quality often causes problems in production environments and drives costs for improvement and adaptation. All these are reasons for implementing sustainable custom code management in your organization. Custom code management is the process of constant examination and optimization of the four dimensions of custom code: quantity, quality, technical severity, and business criticality, as well as the preparation and adoption of SAP custom development for daily operations and support. Thus, enhancement and modification standardsprovide a holistic view of custom development from the operations perspective, not from the development itself. The topics and methodology described in this subdeliverable are oriented purely to the ABAP programming language. Inputs The inputs to enhancement and modification standards are best practices and recommendations for enhancement and modification standards. Subdeliverables This step generates:  Customer-agreed enhancement and modification standards  SAP custom code management procedures Additional Information If the project scope includes custom code development, it is recommended that you ensure in an early stage of the project that the customer defines and prepares for custom code management. Further guidance on this topic is provided in Run >> Custom Code Operations >> Custom Code Management (see also linked nodes).
  19. 19. 1.1.5.7 Support Package and Upgrade Standards Purpose Managing complexity, risk, and costs as well as skills and resources is at the heart of implementing mission-critical support for SAP-centric solutions.The complexity rises even further with the trend of outsourcing process components. To help customers manage their SAP-centric solutions, SAP provides a comprehensive set of standards for solution operations. In this set of standards, the upgrade standard provides guidance for holistic and effective quality management of an upgrade project end to end, from its earliest stages of evaluation until after a successful cutover of the productive system. The standard defines the key focus areas, provides guidance, and explains best practices for the management of upgrade projects. All this helps customers better understand and manage the major technical risks and challenges of an upgrade project and to make it a non-event for the business. This subdeliverable provides details regarding the upgrade standard. It explains the basic concept of the standards, describes the seven key focus areas of upgrade projects, and lists and explains the activities within the different phases of a standard SAP upgrade project. Inputs The inputs to this subdeliverable are the SAP support package and upgrade standards. 1.1.5.8 Change Request and Transport Management Standards Purpose The purpose of change request and transport management standards is to set up and configure the change and transport system (CTS) scenario within fully-controlled change request management. This subdeliverable gives the customer a method for monitoring change requests that are in progress or completed in an implementation project and in a production system. It also helps the customer manage and control the transports that belong to the change request. A controlled change request management process using functionality of SAP Solution Manager controls the integrated change and transport lifecycle of an implementation project and of a production system landscape. Inputs The inputs for the change request and transport management standards are:  CTS standards and procedures for project members  SAP Solution Manager technical configuration and setup of the system landscape Subdeliverables This step generates:  Setup and configuration of an enhanced CTS using the change request management functionality of SAP Solution Manager  An integrated change request and transport management approach using SAP Solution Manager By completing this subdeliverable correctly, the project gains an integrated approach to controlling and handling change requests and transports within the implementation project and in a productive system landscape by:  Documenting and monitoring all relevant change requests  Reducing the number of uncontrolled transports  Documenting all transports Additional Information When dealing with change request management for the implementation project, it is recommended that you define and prepare for operational change management procedures. Further guidance on this topic is provided in Run >> Change Management >> Change Request Management/Change Control Management (see also linked nodes). 1.1.5.9 Test Management Standards Purpose Quality assurance and testing are an integral part of the project and application lifecycle. Within an implementation project, testing follows a structured approach consisting of functional and non- functional test stages. Functional tests ensure the functional correctness of test objects (Question: Does the system act as expected and according to requirements?) and are typically conducted in multiple stages for every deliverable within the project lifecycle (e.g. unit test, scenario test, end-to-end integration test). Non-functional tests deal with a system’s run time behavior, e.g. with defined performance parameters. After the successful go-live, testing still remains a central element of the application lifecycle: SAP solutions are changed on a regular basis through SAP enhancement packages, support packages, SAP notes or customer-triggered change events, which require customers to test their business processes thoroughly. Each change has to be tested to ensure that there are no negative side effects. This subdeliverable describes the SAP standards for test management, which provides SAP’s best-practice approach for end-to-end test management. During project preparation, the high-level test strategy for the project should be defined. If possible, the currently employed test management approach should be assessed and adapted for the project.
  20. 20. Inputs The inputs to test management standards are:  Operational guideline: test management  Test Theory  Best practices and recommendations for test management for solution operations  Current test strategy / test management approach Subdeliverables This step generates a customer-agreed high level test strategy and test management standards. Additional Information See linked nodes for a guideline to assess the current test approach and for further details on setting up the test strategy. 1.1.5.10 Postimplementation Service and Support Standards Purpose Companies may recognize that their current IT support organization is not adequate to support an SAP platform. They first need to calibrate their overall operational maturity and then develop and execute a plan for a support model at the lowest total cost of ownership (TCO) for the customer satisfaction level defined. For that, SAP offers guidance through support services and defined support standards. The purpose of this subdeliverable is to start defining the services and standards for the time after the implementation project closes and operational activities become the main tasks. Implementation Standards The SAP Active Global Support organization provides SAP Enterprise Support services that are a key enabler for integrated, standardized, end-to-end solution operations. The key focus of SAP Enterprise Support is the holistic application lifecycle management of customers’ software landscapes and applications. In addition, more customer-tailored support is offered through the SAP MaxAttention support option and SAP Safeguarding services. Support Standards Companies expect high availability and continuity of their solutions, flexibility to quickly implement changes, and low TCO. Additionally, they need to be able to manage out-tasking and outsourcing relationships across different time and geographical zones and to control and monitor service- level agreements. To achieve this, IT governance is key. Companies need an IT strategy that focuses on the management of complexity, risks, and costs as well as skills and resources. Standardized procedures that leverage the experience of the organization and the software supplier are a key prerequisite for the optimization of application management. Inputs The inputs to postimplementation service and support standards are:  SAP standards for solution operations  Current IT support organization capabilities and maturity  Business-user service levels and budgetary constraints  SAP support services Subdeliverables Output for this step includes:  Results of SAP operation planning assessment (for companies new to SAP)  Results of operations maturity assessment (for SAP customers)  Roadmap for conducting support operations design and implementation 1.1.5.11 Enterprise Service Design Standards Purpose A governance process for enterprise service design and development must be in place before the modeling, definition, and development of enterprise services can begin. This enterprise services design governance process ensures that all enterprise services are defined according to certain rules that ensure consistency, standards compliance, harmonization of business semantics, and reuse across all SAP solutions. Each enterprise service is subject to a harmonized service cut, aligned naming conventions, consistent documentation, a shared service description,
  21. 21. and service orchestration. As a result, the enterprise services modeled represent a “common language for the business” with an optimal level of granularity. Subdeliverables This step generates enterprise services design standards that include the definition of governance rules and a framework for developing enterprise services (design time governance). Key aspects to be considered are:  Service modeling and implementation guidelines  Service development rules (for example, how to ensure item potential)  Service documentation rules  Service versioning and publication process  Service change management (for example, when and how to update clients when the interface of a service changes) To set up a framework, you need to define processes, roles, and responsibilities for the above topics. The processes should be supported by appropriate tools, templates, and guidelines. A key tool for supporting the governance of enterprise service modeling and implementation is the central Enterprise Services Repository. Additional Information SAP has developed an advanced metamodel and governance process for defining and modeling its ready-to-use enterprise services. The key concept in this metamodel is the business object model. Each enterprise service is assigned to a business object that represents a well-defined business entity or document. Each business object is, in turn, assigned to a process component. Process components are units of software that cover a well-defined set of business tasks that logically belong together and are usually executed in the same department. When the project scope includes SOA-based applications, it is recommended that you ensure in an early stage of the project that the customer prepares for SOA readiness. Further guidance on this topic is provided in Run >> Governance Model for Organization – Optimization >> SOA Readiness (see also linked nodes). 1.1.5.12 Composite Application Design and Development Standards Purpose The purpose of the composite application design and development standards is to set up the standards to be followed when designing, developing, and deploying composite applications. Subdeliverables This step generates:  Development process for the project o Project development guidelines o Naming conventions (for development components, packages, and so on): The naming conventions are aligned with the enterprise’s naming guidelines for software development. This avoids naming conflicts and ensures clarity. o Logging: This document describes what is to be logged, how it is to be logged (framework/tool to be used), and where the logging data is to be stored. o Exception architecture: This designates how the application will handle errors. Are the components that cause the error supposed to try to solve the problem or is the error delegated to the caller? This architecture is closely correlated with the logging concept for persistent data relating to problems that occur.  Documentation: How is development to be documented? For example, are various document templates or metadata in the code to be used?  Infrastructure list: o VC/Web Dynpro/CAF/Plain J2EE/GP/SAP Interactive Forms software by Adobe o SAP NetWeaver Portal component or other central portal o SAP NetWeaver or third-party development infrastructure o SAP NetWeaver Business Process Management (SAP NetWeaver BPM) component Additional Information When the project scope includes SOA-based applications it is recommended that you ensure in an early stage of the project that the customer prepare for SOA readiness. Further guidance on this topic is provided in Run >> Governance Model for Organization – Optimization >> SOA Readiness (see also linked nodes). Development Processes Greenfield projects are not the norm. It is therefore important to consider guidelines that are already in place and project constraints that are determined at enterprise level or by predecessor projects. This ensures consistency with existing projects and processes. Requirements such as those determined by the Sarbanes-Oxley Act should also be considered. Organizational Structures After the toolset has been selected, the next step is to organize the development team and, if necessary, to identify and fill in the gaps on their learning map for the composite development process. Ordering hardware, scheduling training, and building up skills can be a rather time- consuming task (with project-external dependencies), which is why it is important to start early in the project.
  22. 22. 1.1.6 Phase Closure and Sign-Off Purpose The purpose of the phase closure and sign-off deliverable is to:  Ensure that all required deliverables from this phase and the project are complete and accurate, and close any outstanding issues  Identify lessons learned during the phase to prepare for formal project closure  Capture customer feedback and potential Customer References When sign-off is obtained, the project can be closed. Inputs This deliverable has the following inputs:  Project documentation including status reports, risk and change logs and schedule for the phase  Phase-specific deliverables - Project deliverables are the key tangible products of the project. The team must complete these deliverables, and the customer must approve and accept the deliverables prior to closing. The deliverables acceptance is the deliverable that documents the customer’s acceptance of the project’s deliverables.  Lessons learned - As part of each project management process (or life-cycle phase), the project manager should capture lessons learned. They should review lessons learned from previous processes and phases, as well as lessons learned from similar projects. This deliverable is triggered by the completion of the project. Deliverables This deliverable generates:  Lessons-learned log  Project Quality Gate scorecard  Project Management Review report  Phase acceptance and project closure report 1.1.6.1 Lessons-Learned Log Updates Purpose It is good project and knowledge management practice to collect knowledge assets and lessons learned at the end of each phase of the project. Collecting documents, experiences, project highlights and lessons learned throughout the duration of the project can help to facilitate the project by providing quick access and insights into key deliverables from earlier stages of the project. The quality of the information collected will be higher if collected while the project team is still focused on what happened during a particular project phase because information will be fresh in the minds of the project team. This knowledge will then continue to live on past the project’s completion, helping us to ensure we can expedite delivery of future projects more successfully. Deliverables Lessons Learned Template The project team collects and documents the lessons learned in the lessons-learned template that is made available to the project team and shared with other projects in the organization. During the process of collecting lessons-learned, remember to engage SAP (PMO, Consultants, GDC, AGS, Sales, etc.), customers, partners, and any other third party resources who may have been involved with the project. Accurately tracking all resources who work on a project will help greatly in this process 1.1.6.2 Project Quality Gate Purpose The purpose of the Project Quality Gate is to provide a quality check at critical stages of the project. Project Quality Gates are an integral part of SAP’s Quality Built In approach for SAP primed, partner or client led projects. The objectives of the Project Quality Gate are:  To assure that all key deliverables and actions of the gate have been completed in compliance with recommended practices and to the customer’s satisfaction  To enable project management to continuously communicate the process and build quality directly into the project  To provide a tool to effectively manage project expectations and monitor customer satisfaction Project Quality Gates are defined in the Project Management Plan and are set at critical stages in the project lifecycle. Four quality gates are mandatory and the other three quality gates are optional as agreed with the customer:  Project Preparation Phase - mandatory  Business Blueprint Phase - mandatory  Baseline Configuration - optional  Final Configuration (Solution Built) - optional  Realization Phase (Integration Tests of Realization Completed) - mandatory  Final Preparation Completed (Go Live Readiness) - mandatory  Completed Project (Project Closure) - optional
  23. 23. Inputs The inputs to this deliverable are the completion of all documents, activities and WBS elements to the satisfaction of the client as identified in the project WBS. Expected results The Project Quality Gate delivers a scorecard that records the results of the quality review of each individual key deliverable.  Quality gate is passed. There may be some action items in place in order to complete or improve certain deliverables.  Quality gate is not passed. Action items are defined for follow-up by the project team. Project Manager requests a second assessment to re- evaluate the deliverables with action items. 1.1.6.3 Project Management Review Purpose The purpose of Project Management Review is to provide a proactive quality assurance review, with an impartial analysis of all aspects of the project – across all project management disciplines, enabling early detection of project issues with actionable recommendations. The Review of Project Management Service is intended for customers implementing SAP solutions. These projects may have SAP as the prime integrator, SAP playing a support role, or no direct SAP implementation involvement. Review of Project Management Service is an integral part of Quality Built In and provides the following business benefits:  Fast identification of implementation risks early in the process to accelerate project delivery  Validation that appropriate goals, timelines, and milestones are being met  Effective sharing of best practices and recommendations for needed improvements to keep the project on-time and within budget  Identification of business opportunities resulting from effective monitoring of the project's progress The project review service provides consistent quality assurance to protect customer software investment throughout the implementation lifecycle. The service is composed of five logically-sequenced and interrelated reviews performed at different phases in the implementation roadmap:  Project Preparation at the end of phase  Business Blueprint at the end of phase  Realization during configuration cycle, before integration testing.  Final Preparation 2-4 weeks before going live  Go-live and Support approximately 4 weeks after going live Inputs The review involves a structured approach in assessing the project implementation process. The review consultant plans the on-site review based on a series of scheduled interviews with key stakeholders, project team leads and team members and reviews a list of requested project management documents that is specific to each project phase. In addition, the Review of Project Management Methodology provides structured content, guidelines and questionnaires used as input to the interviews. Deliverables The Project Management Review delivers the following results:  Report Executive Summary – Summarizes the Key Findings Report for management.  Report Customer Report – Highlights risk related findings and recommendations for what needs to be done to keep a project on-track.  Detailed Report – Comprehensive risk related detailed findings and detailed recommendations for what needs to be done to keep a project on-track. 1.1.6.4 Phase Acceptance and Closure Purpose The purpose of phase acceptance and closure is to formally accept completeness and correctness of all phase deliverables before starting the next project phase. Inputs The inputs to phase acceptance and closure include:  Project management plan  Project executing, monitoring, and controlling of results  Lessons-learned log updates  Project Quality Gate scorecard  Project Management Review report Subdeliverables The outputs of phase acceptance and closure include:  Performance of the administrative phase closure process needed to:  Collect project phase deliverables  Analyze phase success or failure  Collect and communicate project phase performance metrics (that is, open risks and issues, approved change requests, and deliverable metrics by team)  Summarize lessons learned  Prepare a phase closure presentation to obtain phase approval and sign-off to proceed to next phase
  24. 24.  Phase closure document: formal acceptance and confirmation from the customer and sponsor that project phase requirements and specifications for the project have been met. This document formally indicates that the customer or sponsor has officially accepted the deliverables. The list of parties required to sign off is governed by the project organizational structure. Typically, sign-off is required from project managers and the project sponsor or steering committee.  Project debriefing via tool or template If it is Not Done Skipping this step means the customer has not accepted project phase deliverables. The project manager will not be able to successfully manage project scope, the related integrated change control process for the project work to be accomplished, and the deliverables that need to be executed in the next phase of the project. 1.2 Organizational Change Management Purpose Organizational change management (OCM) is a structured approach to transitioning individuals, teams, and organizations from a current state to a desired future state. The current definition of OCM includes both OCM processes and individual change management models, which together are used to manage the people side of change. Research continues to show that OCM contributes significantly to the overall project success. OCM is one of the primary success factors in SAP projects. Implementing SAP software typically involves numerous organizational, technological, and social changes. OCM focuses on the effects these changes have on managers and employees. This particularly concerns new ways of thinking or behaving but also deals with new competencies and skills required. The following Global OCM Framework shows the major OCM work streams that are active during a project. The following figure provides the details for each of these framework elements for the Project Preparation Phase. Not all the elements shown represent key deliverables. A number of the items are activities that support the development of the key deliverables or support the development of key deliverable in future phases.
  25. 25. Key Inputs The inputs required for OCM are:  Statement of work (preparation phase)  Review handoff – validation checklist (preparation phase)  Development of the project office (optional) Deliverables The major deliverables generated from OCM in the Project Preparation phase (shown in orange) are:  OCM Charter  OCM roadmap / Plan  Stakeholder Identification  Project Team Building & Recognition Key Activities to Support Deliverables There are several key activities that are conducted in the Project Preparation Phase to support the development of the deliverables for this phase, future phases, or other project roles (shown in blue). Guides for these activities have been included in the Accelerators:  Setup & Governance Workstream  Initial Assessment  OCM Strategy  OCM Team Selection  OCM Team Training  Stakeholder Management Workstream  Stakeholder Analysis  High Level Change Impact Analysis  Communication Workstream  Communication Needs Analysis  Communication Channel Analysis  Communication Strategy  Project Kickoff  Starting the development of the Communication Plan  Performance Management Workstream  Define Project Related Objectives  Review & Align Goals and Incentives  Project Team Internal & External Knowledge Transfer  Monitoring Workstream  Baseline Current State  Project OCM Risk Assessment Integration points for OCM are:  Project management  Risk management  Resource management Additional Information More than half of the top issues in SAP implementation are related to people. The following diagram illustrates these issues:
  26. 26. The purpose and focus of Organizational Change Management is to systematically reduce or minimize the impact of change on the organization. 1.2.1 Organizational Change Management Charter Purpose The OCM charter outlines the change team’s mission for the SAP software implementation, including goals, objectives, and critical success factors. This document sets the overall direction for the members of the change team as they plan and implement the change processes that address the human resource and organizational aspects of the implementation. It is focused on minimizing project risk, accelerating project benefits, and optimizing current and future processes and structures. The OCM charter defines how the change team works within the project and the organization. Specifically, it:  Defines the change team’s mission and rationale for the duration of the project  Defines the key relationships with the business and the project  Defines the mission, guiding principles, objectives and goals, and critical success factors for: o Organizational optimization activities o Communication activities o Sponsorship and leadership activities Inputs The input required for the OCM charter is the general project charter. Deliverables The major deliverable generated from the OCM charter is the project charter updated with OCM inputs. 1.2.2 Stakeholder Identification Purpose The purpose of this activity is to ensure that the correct groupings of stakeholders have been identified for the project. The following questions help identify an initial list of stakeholder groups: • What are the user groups by process area or department? • Which groups of people do the users interact with and so will need to know about changes? • Who in the organization needs to commit resources and take ownership during the project? • Who in the organization needs to provide specialist support in aligning the organization or its facilities? • Who in the organization do the users report to? Who needs to approve or provide resources for realizing the new way of doing business, such as training business users? • Who are the key external customers, suppliers, and other third parties (for example, unions) and how are they affected?
  27. 27. During the stakeholder identification process all relevant stakeholders for the opportunity are identified. Process steps include: 1. Identification of stakeholders, which lists relevant stakeholders and groups, both internal and external, according to their relevance (such as key players) 2. Classification of stakeholders, which classifies the stakeholders according to their position towards the program (pro or con) and their area of influence 3. Relationships between stakeholders, which analyzes the relationships between stakeholders and their positions Inputs The inputs required for the stakeholder identification are:  Stakeholder analysis  Knowledge about stakeholders by interviewing project members who are adept with the customer situation and the customer organization Deliverables The major deliverables generated from stakeholder identification are:  Complete stakeholder list  Stakeholder register for every stakeholder group (to be filled out completely after stakeholder analysis 1.2.3 Organizational Change Management Roadmap Purpose The organizational change management (OCM) roadmap or plan presents an overview of all planned change management activities. It guarantees that all activities are related to each other as well as to the overall project plan and ensures the “checkability” of OCM activities. It includes the following activity types:  Setup  Stakeholder management  Communication  Organizational alignment  Human resources performance management  Skills and competencies (if not organized as an autonomous part of the project)  OCM monitoring A special part of the roadmap is the communication plan. It outlines the detailed approach and plan for communication to all audiences within the project and customer organization. It describes the audience, timing, responsibility, media, messaging, and status for all communication activities. This dynamic document helps ensure that timely messages are provided to key audiences to move them along their adoption curve in alignment with the OCM implementation schedule. Inputs The inputs required for the OCM roadmap are:  Project charter, updated with OCM inputs  Results of stakeholder analysis Deliverables The major deliverables generated from the OCM roadmap are:  OCM roadmap  Communication plan update 1.2.4 Project Team Building Purpose Team building activities include workshops or off-site meetings for the entire project team and other teams, aimed at reviewing project procedures, goals, and activities and building or improving ways of working together towards a common goal. Team building also includes the celebration of accomplishments. Celebration communicates a clear message to the team and the organization and its value should not be underestimated. A good project kickoff has a teambuilding component. In the project input session, you have a chance to form the team by using some of the exercises stored as accelerators. Inputs The inputs required for project team building are:  Availability of team members  Human resource management plan  Project charter Deliverables  The major deliverable generated from team building is better working relationships among project team members.
  28. 28. 1.3 Training Purpose The purpose of training in the project preparation phase is to ensure that the identified project team has the skills and knowledge required to actively participate in the implementation from start to finish. Inputs Inputs for this work stream consist of a list of project team members to be trained, along with their roles and responsibilities within the project. Budget, timing and preexisting knowledge may also factor in. Deliverables The major deliverable generated from this work stream is an executable project team training strategy that outlines three different levels of training for the project team, as shown in the figure above. The strategy sets all members on a path to certification on the SAP applications they are responsible for. While the project preparation phase is generally a short one with regards to training, it is essential that the project team training strategy is comprehensive. 1.3.1 Project Team Training Strategy Purpose The project team training strategy creates a comprehensive training strategy that provides all team members with a phase-based learning path for acquiring the skills and knowledge needed to complete the project successfully. This learning path leads to project readiness as well as certification on the specific applications the team members will be using. Inputs The inputs for the project team training strategy are:  List of client project team members and individual responsibilities  List of prerequisite knowledge brought to the project  Location and other logistics for the client project team Deliverables The deliverable for the project team training strategy is a matrix of the project team members’ roles and responsibilities and the SAP course curriculum. The strategy should also contain budgetary and logistical information about the attendance and delivery of the training. If It Is Not Done If project team training strategy is not completed, the project team members will not gain the knowledge they need to effectively participate in the project and will not be in a position to benefit from the certification paths. In most cases, it is sound IT and business practice for companies implementing SAP software to cultivate knowledge to reduce the total cost of ownership and to support the system once it is live. Thus, a defined project team training strategy has a direct impact on the success of the project.

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