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Housing Finance Satisfaction Survey

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Ranjan Varma
Ranjan Varma

An attempt to form a questionnaire for a Satisfaction Survey for Housing Finance companies in India.

BusinessEconomy & Finance
1 of 11
Housing Finance Satisfaction Survey Ranjan Varma http://financexchange.blogspot.com
Agenda 1. Research Objective 2. Problem statement 3. Sampling, Questionnaire, Survey 4. Key Take aways (KTA)
Research Objective Two Phase Phase 2 Phase 3 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Problem statement ,[object Object],[object Object],[object Object],[object Object],[object Object]
Housing Finance Market SCB HFC Govt./ NHB Customer Developers Players
Home loan market ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Mortgages as a % of GDP 3 % 9% 13% 23% 36% 37% 49% 51% 0% 10% 20% 30% 40% 50% 60% India Thailand Korea Malaysia Singapore Taiwan Hong Kong USA 54% UK 48% Germany 70% 70% Denmark
Major Players ICICI HDFC SBI LICHFL 25740 20679 5000 5000 Disbursement for 2005-06 in crores
Semantic differential Ranking Responsiveness Transparency Property search Insurance Documentation TAT* Door service Processing fee Interest rate LICHFL HDFC ICICI Attribute/ Lender
3-D Pie Chart Processing Fee Documentation Transparency Insurance TAT Interest rate 72 %
Key Take aways (KTAs) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Housing Finance Satisfaction Survey

  • 1. Housing Finance Satisfaction Survey Ranjan Varma http://financexchange.blogspot.com
  • 2. Agenda 1. Research Objective 2. Problem statement 3. Sampling, Questionnaire, Survey 4. Key Take aways (KTA)
  • 3.
  • 4.
  • 5. Housing Finance Market SCB HFC Govt./ NHB Customer Developers Players
  • 6.
  • 7. Mortgages as a % of GDP 3 % 9% 13% 23% 36% 37% 49% 51% 0% 10% 20% 30% 40% 50% 60% India Thailand Korea Malaysia Singapore Taiwan Hong Kong USA 54% UK 48% Germany 70% 70% Denmark
  • 8. Major Players ICICI HDFC SBI LICHFL 25740 20679 5000 5000 Disbursement for 2005-06 in crores
  • 9. Semantic differential Ranking Responsiveness Transparency Property search Insurance Documentation TAT* Door service Processing fee Interest rate LICHFL HDFC ICICI Attribute/ Lender
  • 10. 3-D Pie Chart Processing Fee Documentation Transparency Insurance TAT Interest rate 72 %
  • 11.