Important aspects of Training in hotel industry
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This is a presentation related to training in Hotel Industry. the challenges involved in it and the parameters to be considered for training in hotel industry.
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Important aspects of Training in hotel industry
- 1. TRAINING IN HOTEL INDUSTRY -RASIKA SALODKAR Roll No: M14087 SIMSREE, Mumbai
- 2. “INDIA’S HOTEL INDUSTRY IS GROWING FAST” • India’s GDP is increasing • India is seen as the future leader • Number of international tourists is increasing • India is also famous for the special medical treatments • India has got many historic places • Increasing customer demands
- 3. “TRAINING IS ESSENTIAL IN HOTEL INDUSTRY” 1. Globalization 2. Need of leadership 3. Increased value placed on intangible assets & human capital 4. Focus on link to business strategy 5. Customer’s services & quality emphasis 6. New technology 7. High performances model at work system 8. Economic changes 9. Attracting & retaining talent
- 4. TRAINING PROCESS Identification of Training needs Design of Training Solutions Delivery of training Solutions Application of training in the Court Environment Evaluation of Training Solutions
- 5. TRAINING METHODS 1. Job Instruction Training 2. Coaching 3. Mentoring 4. Career Functions 5. Job Rotation 6. Apprenticeship Training 1. Vestibule Training 2. Role Playing 3. Lecture Method 4. Conference/ discussion approach 5. Programmed Instruction 6. Virtual Organizations and E-learning On-the-job Methods Off-the-job Methods
- 6. CHALLENGES FACED TODAY • Security challenges • Privacy issues of celebrities • Time constraints • Increased booking cancellations • Lack of interest amongst employees • Lack of qualified trainers
- 7. NEW TRENDS 1. Use of technology (e.g. Mobile, iPod, etc) 2. Providing Behaviorally Experienced Training 3. Giving group tasks 4. Use of psychological functions 5. Increased communication between management and staff 6. Use of succession planning
- 8. Multitasking is not easy & training for it is a big deal indeed !!
Editor's Notes
- Indian hotel industry has seen a significant growth in room inventory across categories from upscale luxury to limited services and, boutique and budget hotels. The occupancy and the room rates have seen continued gains both from the domestic and the international traveler in both the business and leisure segment. Cities such as Hyderabad, Pune, Jaipur and Chandigarh have emerged as growth markets.
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