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Digital marketing latest project report


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Digital marketing latest project report

  3. 3. 2 DECLARATION I, Rakesh Kumar Raushan enrolment no: 13BSP1195, hereby declare that this project work entitled ―Digital Media Marketing‖ is my original work. I further declare that this report is based on the information collected by me and has not been submitted to any other university or academic body. DATE: PLACE: SIGNATURE
  4. 4. 3 PROJECT REPORT ON DIGITAL MARKETING Submitted in the partial fulfilment of the requirement For the award of degree of BATCHLOR OF BUSINESS MANAGEMENT To INSTITUTE OF TECHNOLOGY MANAGEMENT AND RESEARCH Affiliated to Magadh University Near Panch Shiv Mandir, Kankarbagh, Patna SUPERVISED BY: SUBMITTED BY:Prof. Gaurav Vinayak sharma (International business) Rakesh Kumar Raushan Prof. Abha Rekha (Marketing Department) (BBM 3rd Year) Roll no: - 12304
  5. 5. 4 GUIDE CERTIFICATE It is certified hereby that the project Titled “DIGITAL MARKETING” Has been completed by: RAKESH KUMAR RAUSHAN BBM Part 3rd from I.T.M.R College (M.U), Patna, 20 It has been also certified that this project work has not been submitted earlier for Examination by the candidates to the best of my knowledge and belief.
  6. 6. 5 DECLARATION I hereby declare that this project report, titled “DIGITAL MARKETING” Is the result of my work at SINGH MOTOR CARS, dealer of SKODA India Limited as part of my Summer Internship Programme. To the best of my knowledge and belief, this report is original, and has not been submitted to any educational institution for the award of any degree or diploma. Date: (RAKESH KUMAR RAUSHAN) Place:
  7. 7. 6 ACKNOWLEDGMENT It is really a matter of pleasure for me to get an opportunity to thank all the Persons who contributed directly or indirectly for the success- ful completion of the project report, “DIGITAL MARKETING”. First of all I am extremely thankful to my college Institute of Technol- ogy Management And Research for providing me with this opportuni- ty and for all its cooperation and contribution. I also express my grat- itude to my Project mentor and guide. Prof. Gaurav Vinayak Sharma, I am highly thankful to our respected project guide for giving me the encouragement and freedom to con- duct my project. I also grateful to all my faculty members for their valuable guidance and suggestions for my entire study. PLACE: DATE: Rakesh Kumar Raushan
  10. 10. 9 OVERVIEW Online marketing or Internet advertising is a form of marketing and advertising which uses the Internet to deliver promotional marketing messages to consumers. It includes email marketing, search engine marketing (SEM), social media marketing, many types of display advertising (including web banner advertising), and mobile advertising. Like other advertising media, online advertising frequently involves both a publisher, who in- tegrates advertisements into its online content, and an advertiser, who provides the ad- vertisements to be displayed on the publisher's content. Other potential participants in- clude advertising agencies who help generate and place the ad copy, an ad server which technologically delivers the ad and tracks statistics, and advertising affiliates who do in- dependent promotional work for the advertiser. In 2011, Internet advertising revenues in the United States surpassed those of cable tele- vision and nearly exceeded those of broadcast television. In 2013, Internet advertising revenues in the United States totalled $42.8 billion, a 17% increase over the $36.57 bil- lion in revenues in 2012. U.S. internet ad revenue hit a historic high of $20.1 billion for the first half of 2013, up 18% over the same period in 2012. Online advertising is widely used across virtually all industry sectors. Internet user on the basis of development of countries………
  11. 11. 10 Internet users in the world by geographic region On the basis of top country…………… 24.3 90 167.3 254.9 273.8 518.5 1076.7 0 200 400 600 800 1000 1200 Oceania/ Australia Middle East Africa Latin American/Caribbean North America Europe Asia Millions of users
  12. 12. 11 While online shopping we use multiple tools to reach or find desirable products. Factors that influences consumer to buy online and why they prefer this ………. . 1. Time saving – Via online we have to access through internet and choose whatever, I want & like to purchase. 2. Less taxes – in online shopping in absence of intermediator price differ less and also taxes. 3. Easy to compare prices – Via online shops we have freedom to compare each product and easily differentiates. 4. Freedom to choose international product – By internet be reach at global market and able to buy international products. 5. No crowd – We face no crowed even millions of consumer are buying. 6. More variety – we get more variety through online shopping in comparison with local market. 7. Spend less on fright – there is no need to go and spend money on travelling. 8. Fewer prices – as we know that there‘s direct selling through company to cus- tomer.
  13. 13. 12 INTRODUCTION Online Marketing, also known as digital marketing, web marketing, internet marketing, or e-marketing is the marketing of products or services over the Internet. Internet market- ing is sometimes considered to be broad in scope because it not only refers to marketing on the Internet, but also includes marketing done via e-mail and wireless media. Man- agement of digital customer data and electronic customer relationship management (ECRM) systems are also often grouped together under internet marketing. Clearly, marketers are adding on-line channels to find, reach, communicate, and sell. I- marketing has at least five great advantages. First, both small and large firms can afford it. Second, there is no real limit on advertising space, in contrast to print and broadcast media. Third, information access and retrieval are fast, compared to overnight mail and even fax. Fourth, the site can be visited by anyone from any place in the world. Fifth, shopping can be done privately and swiftly. Even before the Internet there were many different ways to advertise, in different media such as radio, TV, newspapers, magazines, as well as via telemarketing or pamphlets. Usually the goal was to get a company- and/or product name, a statement etc. commu- nicated to as many people as possible for the smallest price possible. When the Internet arose, a number of search options became available. Companies had the option to advertise themselves on a larger scale. Due to advertising perception at the time, many businesses were assumed to have great value, and thus traded on the stock exchange at extraordinary high rates. This collapsed in 2001 at what is commonly known as the dot-com bubble. After the dotcom collapse, the Internet was almost disregarded because of many failing website-based businesses that had expectations to the market and assumptions about
  14. 14. 13 consumers. However, both consumers and companies continued exploring online options. Soon more substantial business models emerged; search advertising1 and e-commerce were the new possibilities. Enhancements in targeting advertising, and understanding how websites maintain visitors, became relevant. Researching consumer‘s behaviour and buying patterns online began to interest scholars. Due to the technologies available today, as well as broadband implementations in most homes, advertisers are able to make massive leaps and create global campaigns (be- come globalised in just a few minutes). Leaps that will be more obvious as a new genera- tion of professionals take control. ―(...) are likely to continue as marketing and advertising are increasingly peopled with individuals for whom the internet, eBay, Amazon, Google, and YouTube were always there and which played some role in forming their worldviews, just as television, film, radio, and print did for prior generations.‖ (Rappaport 2007) So, let us face the facts: The Internet is no longer a medium of ―new economy‖, and ―E- business‖ as a term has rather been rendered obsolete. The Internet is used in any and all industries, as a branding and marketing tool, as an internal communication tool, and as the start of most business transactions. Today companies use the Internet as one of the most powerful tools in a big number of ways. The Internet has unlocked a large num- ber of search options and new ways of highlighting the important aspects of any item. Thus marketing has been redefined via the Internet, and given even small businesses a chance to promote and brand their products on a larger scale. The Internet has there- fore experienced enormous growth in online advertising, since its inception in the early 1990‘ies. It is still however executed in the usual one-way-communication, as it has al- ways been done. Success stories in advertising are easy to find: Amazon is using their
  15. 15. 14 customers to market products to others via the ―other buyers, who looked at this, also looked at this‖. Coca Cola are storytelling via the Internet, MasterCard use humorous clips, and through that viral marketing. But are all companies aware of the possibilities, and do they use them? We live in a world of connectivity; the number of mobiles phone subscriptions in Denmark outnumbers the number of inhabitants. The number of text messages increases year-by- year, email and instant messenger programs set records each year. All of which points out that people are in need of being in contact with others. When the Internet connects people across oceans and continents, dating services, networking pages and blogs, fo- rums and chat rooms are increasing every minute, are the companies aware of the con- sumers‘ need to be connected and be part of a dialogue? Are companies adopting the interaction approach to their advertising concepts? Getting the user to feel like part of the company will create not only happy customers, but ambassadors, that will promote the company and its products even further. Most people do not leave their home without their mobile phone, they are scared to miss any- thing, and want people to be able to reach them for an opinion. Customers are jumping on the chance to be heard in large audiences.
  16. 16. 15 Skill level The topics in this guide are suitable for anyone who has basic PC knowledge. Terminology Term Explanation Opt-in Opt-in is a term used to describe a way of getting details from a potential customer to subscribe to a particular service. They de- cide they want to get details you offer so they Opt-in. For example, sign up to a newsletter. Inbound Marketing You attract customer to you rather than broadcasting your mes- sage. Outbound Marketing You promote your products and services directly to potential cus- tomers. For example, advertising is outbound marketing. Call to action On your website a call to action is something that requests a visitor to do something. For example- ‗Subscribe Now‘ is a call to action.
  17. 17. 16 Inbound versus Outbound Marketing Outbound marketing was typically the traditional approach to market your business and this was known as interruption based marketing. This is where you broadcast your mes- sage through advertising and other mediums and try to grab the attention of the user. When consumers are bombarded with on average 3,000 messages a day you can under- stand why this form of marketing is becoming increasingly difficult. It certainly still works in some cases (for example, it can be very effective with Google advertising) but there are now other ways that can be more effective. Inbound marketing is where you provide something of value that attracts your customer to come to you. When you attract that customer you try to build a relationship. After you build the relationship you develop trust and this then allows you to sell your product or service to them. This form of marketing although difficult to grasp is becoming increas- ingly effective. A permission based approach such as this can also produce much better results be- cause: a. When you build a relationship within any client online or offline your chances of a sale increase significantly. When you go into a sales meeting and fail to build rapport with the potential customer it is difficult to get the sale. Online is now becoming very similar. b. It‘s generally more cost effective. It does involve more of your time but there is less expense. c. Performance/return is relatively easy to track so you can adjust to get better results
  18. 18. 17 Different Ways to Market your Business Online This guide gives an overview of the different means to market your business online. It‘s not a case of using everything in this guide for your business as you don‘t have an end- less amount of time and budget but this guide will help you to identify the areas that can be effective for your business. The following diagram gives an overview of the type of areas we are talking about. Before deciding which methods of online marketing tools you are going to use you need to allocate time for the following: • Research – The initial research is to figure out what other people are doing and what is working or not working. You will not necessarily copy other people but you may take some guidance when coming up with your unique plan. • Strategy – You need to define a clear effective strategy. It‘s very easy to waste time and money on internet marketing, a clear strategy will help with this. How are you going
  19. 19. 18 to attract potential customers, how are you going to engage them, how are you going to keep in touch with them and how are you going to convert them. • Branding – Branding is becoming increasingly important in the online world. What message are you giving out online? Are you an approachable company? Is your infor- mation clear and compelling? What‘s unique about your offering? Branding consistency is extremely important in how you communicate, what you communicate and how it looks. For example, always ensure the tools you use online to communicate with your custom- ers have the same look and feel as your website wherever possible. • Content – You need to have a clear content strategy. What content are you going to provide that will add value, what will be of interest to potential customers. The following gives a breakdown of the key forms of Internet Marketing as outlined above. Type Explanation Search Engine Op- timisation (SEO) Social media This is process used to optimise your website so that it appears more in google searches. For more information, see ―Search engine optimisation‖ on page 10. Social media marketing is marketing yourself through conversation and engagement with your potential customers. For example, using Facebook, Twitter, Linkedin, and so on. E-mail marketing Online Advertising E-mail marketing is marketing yourself through delivery of e-mails to current and potential clients. This could be in the form of signa- tures on the e-mails (showing your Facebook address etc.), news- letters, mailing lists and much more. There are many forms of online advertising. Although advertising through the likes of newspapers is not that effective, targeted ad- vertising online can be very effective. For example, if you searching to buy a Canon camera and ad is directly relevant to this then you don‘t view this as a bad thing. The advertisement is directly related
  20. 20. 19 Affiliate marketing Website Online PR to what you are you looking for. Affiliate marketing is where you get third party companies to pro- mote your company with a commission paid for a lead or sale. Your website is key internet marketing tool used to promote your business online. PR can be a very effective tool for promoting your business and there are many ways of doing this online.
  21. 21. 20 Your Internet Marketing Questions Answered What’s the difference between Internet Marketing and Digital Marketing? There is no difference! Why should I consider marketing on the Internet? As more and more people spend time on line they are spending less time with traditional media such as newspapers, TV, and so on. So it‘s becoming increasingly difficult to tar- get your audience using traditional channels. Internet Marketing is typically cheaper and a more effective method of targeting your potential customers. Advertising online as op- posed to offline is also easier to track to see its effectiveness. What is viral marketing? Viral marketing is where you communicate a message to someone and they share out this message to their personal and business networks, who in turn share it out to their networks, and so on. The more people that share and pass on your message the more chance your message has of becoming viral. There are various techniques that can be used to get this message shared out. What is social media all about? People are joining social networks such as Facebook. They are now starting to use these social networks more and more to find out recommendations about products and ser- vices from their friends, sharing out information about their trips and experiences, and promote companies they really like. Tapping into this can be very powerful. What is a smart phone? A smart phone is a phone that contains more than just call receiving and answering func- tionality. It would typically have an internet browser which allows you to get access to websites. Increasingly people have smart phones such as an iPhone and this means you will need to make sure that your website works on these types of devices.
  22. 22. 21 Where is it all going? This is very difficult to know because online is moving at such a fast pace, however, one thing for sure is that the traditional methods of broadcasting your advertising message to a consumer is going to continue to have difficulty. That‘s why newspapers and TV will have to change their revenue models because their advertising revenue will continue to decline. A lot of social media is about networking online and this will certainly increase. The tools will change but people networking online will continue to grow. Do I have to spend lots of time online sending messages through Twitter, updating my Facebook page, writing blogs, etc.? It is true that although a lot of the tools you use online are free you still have to invest time in engaging and communicating with your customers and potential customers.
  23. 23. 22 Search Engine Optimisation Search engines such as Google and Bing (Microsoft‘s competing search engine to Google) index content and try to display the most relevant information to users when they per- form a search. The search engine optimisation process is about ensuring that the search engines give priority to your web pages over other competing pages and there are many techniques for doing this. For more in-depth information on Search Engine Optimisation and how to apply it to your website, see the ―Search Engine Optimisation (SEO)‖ training guide which is part of this series of guides. On Page Optimisation On page optimisation is the process of optimising the content with- in the web page to ensure that Google indexes it according to how you want to be in- dexed. Google goes through your page to see what you have outlined what this page is about and then it goes through all the content to figure out if it agrees with this. It‘s im- portant for Google to index content in a way that makes the most sense. For example, if you had a restaurant in Dublin and you wanted it to appear high on rank- ings within Google when someone typed in ‗restaurant Dublin‘ then you would optimise at least one page on these keywords. This means the name of the optimised page would contain the words ‗restaurant Dublin‘, the title of the post could include this and any de- tails displayed could display information related to restaurants around Dublin. Off page optimisation when somebody links to your website, that is like someone giving you a vote for an election. The more relevant votes you get the better. So Google checks to see who is linking to you and what words they are using to link to you. You need to get important web pages to link to you using the keywords you want to get indexed on. It is much better to get 10 links from 10 important and relevant websites (e.g. getting a link from Failte Ireland would be an important and relevant link) rather than links from 1,000 poor quality sites.
  24. 24. 23 Social Media Social media is very simple. It‘s really about people networking online and how you communicate with people online. People are networking online with a range of different tools such as LinkedIn, Facebook, and Twitter. As people spend more time on social net- works they are starting to recommend products and services, share out information on their holidays, trips, products purchased and much more. There are many ways of taking advantage of this and generating sales. For more detailed information on Social Media and the many tools you can use, see the range of social media training guides that are part of this series of guides. A full list can be found in the section ―Related Guides in the Series‖ at the end of this guide. Twitter Twitter is the answer to the question ‗what are you doing now‘. It allows you to create a text like message of up to 140 characters through a PC or on your phone and send it to your followers. It‘s a mix of business and social. You could be at home communicating what you are doing or in work. It can be a very useful tool to market your message to a lot of people at the same time very quickly. It can also be used to find out if people are actively looking for your ser- vices. For example, recently I searched for ‗recommend restaurant dublin‘ and within 1 hour of me submitting this somebody was looking for a restaurant in Dublin. So it can be very useful, however, until you master the tool it can be very time consuming to use. LinkedIn LinkedIn is a business networking tool with over 150 million users worldwide and over 66% of them are considered influencers or decision makers. You create your personal profile (similar to a CV) on the site and then network with other people. One big ad- vantage with LinkedIn is that when you connect with someone through the site they be- come part of your network and you are made aware of who is in their network. This Facebook
  25. 25. 24 Facebook is a social network with over 800 million users and is ideal for companies in the tourism industry to promote their business. You can create a personal profile to connect with your friends and a business page to connect with your customers. By mar- keting through your business page you can communicate directly to your fans of that page. Google+ Google+ is a business social network developed by Google. It‘s relatively new but it‘s growing quite fast. You can have a personal and a business profile similar to Facebook but at the moment its‘ more suitable for business networking. Blogging A blog is basically a set of online articles normally displayed through your web- site. When you write an article you want people to read this content and share it out. If this doesn‘t happen it can still be very advantageous to keep a blog because it gives Google extra pages to index. Every time you create a new post that‘s fresh content for Google to index so it really likes blogs. Social Bookmarking A bookmark is a way of keeping track of sites you went to before that you might want to go back to. Social bookmarking allows you to share out the information on the sites you have bookmarked to your friends and of course they can do the same. Podcasting A podcast is a series of files, in either an audio and/or video format that can be downloaded and listened to or viewed at a later stage. For example, a radio station could produce a podcast of a show they run so that people that missed the show can come to their website and download it to listen to it at their leisure. Video There are many online video sites that can be used to market your business. Video can be a very effective tool and as Google really likes video it is more likely to appear in search results. YouTube is the biggest video sharing site and is also one of the biggest search engines as so many people search for content through YouTube.
  26. 26. 25 Alerting Applications There are applications available on the web that allow you to monitor what people are saying on the internet about your product, service or even your competitors. It‘s im- portant to ‗Listen‘ to these conversations and join in if it‘s useful. For example, Google have a free alerting application called Google Alerts ( With this application you can enter in what you want to be alerted about and each day Google will e-mail you with details of where on the Internet somebody mentioned these phrases. For example, if you want to be alerted if your hotel name was mentioned on the Internet you could create an alert for the hotel name. When your name is mentioned Google will send you an e-mail with a link to a web page to where your hotel name was mentioned.
  27. 27. 26 E-mail marketing Although there is a lot of talk about social media, e-mail is still the primary form of online communication for a lot of people. This may change in years to come as social media be- comes more important but at the moment e-mail marketing is still quite effective at keeping in touch. For items such as newsletters there are many cost effective tools available that will help manage this process and most of these tools will allow you to customise the look of the newsletter so that it is consistent with your brand. For example, Mail Chimp allows you to fully customise the look and feel of the newsletter. It also lets you monitor statistics such as who is opening your newsletter, who deleted it, who clicked on a link and went to your website. This is extremely important information to monitor as you want to continuously tweak your newsletter to make it more effective. If you find that people are more engaged with any particular type of information you provide then provide a lot more of it. Your newsletters should have the following characteristics • Branding consistency – Make sure it follows your branding guidelines. • Clear call to action – When you send out a newsletter you want people to take action. For example, if you have any special deal make sure you have a clearly visible way of a potential customer availing of this offer (e.g. Book Now!) • Clean design – They say that people make a judgment on design in less than 1/20th of a second. If your newsletter doesn‘t look professional you are facing a real up hill battle. • Relevant, short, interesting – Be considerate of the time pressures that people are un- der. Keep the information relevant and short with very interesting catchy titles. If they want to read more information, give them the option but don‘t provide too much content up front. They don‘t have time to read everything so they will skim through the content and pick out what is relevant to them. How many people read your entire newsletter? Very, very few.
  28. 28. 27 • Regular – People like consistency to what you do, so if you decide that you are going to send a newsletter every month make sure you deliver it every month like clockwork. Do not automatically subscribe anybody to a newsletter. This should be an ‗Opt-In‘ pro- cess where people decide they want to see your content and opt-in to receive it. It is just annoying for a person to be put on a newsletter they didn‘t subscribe to and if they con- sider this as spam (unwanted online communication) they can report you. There are other forms of e-mail communication such as people just signing up to a mail- ing list, however, the guidelines for a newsletter still apply. For more in-depth information on Email Marketing and the many tools and techniques you can use in an effective email marketing campaign, see the ―Email Marketing‖ training guide which is part of this series of guides.
  29. 29. 28 Online Advertising Although permission based marketing (e.g. social media) is growing and advertisements are not as appealing as they were, targeted online advertising can still be very effective. The following gives an outline of some of the most popular ways of advertising your products online. Google AdWords When you do a search on Google you generally see advertisements to the right hand side of the search and sponsored advertisements across the top. Companies are paying for these advertisements based on a cost per click or cost per impression basis. • Cost per click — this means that you pay when somebody clicks on the advertisement but you don‘t pay for it to be displayed. • Cost per impression — this means you pay an amount every time the advertisement is displayed 1,000 times irrespective of whether someone clicks on the advertisement or not. When you create an advertisement you decide when the advertisement will appear and this is based on matching up with keywords that people use for searching. So if you sell boating tours on the Shannon you might want your advertisement to appear when some- body searches ‗boating tour Shannon‘. The price of this advertisement is based on an
  30. 30. 29 auction so it is more expensive if there are a lot of companies that are also interested in these keywords and want advertisements based on this. There are many other factors that Google also take into account when pricing the adver- tisement. For example, it assigns a quality score to your advertisement. If your quality score is high then your advertisement cost could be lower compared to another com- petitor with a similar ad with a lower quality score. The quality score is calculated using a variety of factors and probably the most important is the click through rate. If your ad is displayed and nobody clicks on it then your click through rate is 0%. Google now thinks you ad is not relevant so penalises you for this. Your advertisement can be displayed on Google searches but it can also be displayed on partner websites that work with Google. This is known as the content network. For more in-depth information on using Google Adwords, see the ―Using Google Adwords‖ training guide which is part of this series of guides. Banner Advertisements A banner advertisement is an advertisement that appears on the website that is clicka- ble. When you click on the advertisement you are brought to the website for the compa- ny that is paying for the advertisement. Here is an example of a banner advertisement on the RTE website. Typically the banner advertisement would be graphical and you pay on a pay per click or pay per impression basis. Facebook Advertising
  31. 31. 30 In Facebook you can run targeted advertising based on a cost per click or cost per im- pression basis. The big advantage with Facebook is that you can target in on exactly who you want to see the advertisements. For example, if you ran an adventure centre and the typical profile of a customer is a male between 30 and 45 that live in Dublin you could just advertise to them. When they login to Facebook they see these advertisements on the right hand part of the screen.
  32. 32. 31 Affiliate Marketing Affiliate marketing is where you use other websites to help drive traffic to your website. The source of the traffic is called the affiliate. The affiliate then gets payment for driving this traffic depending on the result. For example, the affiliate may only get paid if they drive traffic to your website and this ends up in a sale. There are many forms of affiliate marketing and sometimes these cross over with other forms of advertising. Here are some examples: • You write a blog post about a hotel you stayed in and the link to the hotel is an affiliate link. So if you go to the hotel and book a room then the source of this traffic will get paid an amount. • You send an e-mail newsletter and include an affiliate link in this content.
  33. 33. 32 Website Your website is a key internet marketing tool where you can promote your business and sell your products and services. When you do all your work with other forms of online promotion and drive traffic back to your website you want to convert this traffic. If this is not a sale then at a minimum you need to capture their details so that you can continue to market to them. So the design of your website is very important. You want it to look professional to fol- low all the appropriate usability guidelines and you want it to produce business. A key term on a website is a ―call to action‖ and this is what you want the visitor to do. For ex- ample ‗Book Now‘ is a call to action to make a booking. If they are not ready to book now maybe you‘ll provide another call to action to sign up to a newsletter or become a fan on Facebook. At least then you‘ll have another opportunity to market to them. There are many websites out there that are just brochure websites. They tell us how good the company is and all the great services they provide but that is not enough any- more. You need to provide some value to people arriving at your site. Think about what information you can provide that will help them make a decision about booking a room at your hotel, a table at your restaurant, or an activity at your adventure centre. Don‘t think about how you can promote your business. If they are booking a hotel let them know what other people have said about the hotel, let them know all the facilities nearby and provide them with a video where they really get a feel for what the place is like. Recommendations from other people are extremely important online. For more information on how to get the most out of your website through the use of an effective layout and design, calls to action, and many more, see the training guide ―Get- ting the Most from Your Website‖ which is part of this series of guides.
  34. 34. 33 Online PR PR is a very effective tool for promoting your business and there are many ways of achieving this. The following gives some examples: • – This is a site that the press monitor for any Irish press re- leases so if you‘ve got something interesting to say, say it here! • Guest Blog Post – Instead of you writing a blog post (article online) on your own web- site, why not find another popular blog that is related to your business and write a post for them. That is good PR for you and you can also provide a link back to your website that helps with your rankings on the search engines. • Article writing – There are many sites online that allow you to write articles and these articles are read and distributed by many people.
  35. 35. 34 Other Forms of Internet Marketing Internet Marketing contains a lot of different areas and it is continuously changing. The following are some newer forms of internet marketing you may come across. Location Based Check-ins there are many sites (e.g. Foursquare, Facebook places) that are providing the ability for people to check in to any location they are. When they check in they see who else is checked in, what there is to do in an area, and much more. Mobile Marketing The mobile device has become increasingly popular over the last few years and with a mobile being with you 24 hours a day 7 days a week it‘s not something to ignore. There are lots of new and innovative ways of using the mobile to promote your products and services. For example: • Mobile Applications – You can then develop mobile specific applications (e.g. iPhone Ap- plications) that can run on the mobile and can be used to promote your service. For ex- ample if you run a hotel in Kerry maybe you‘ll have an application for tourists which shows you where to go and what do to. • Mobile website – Your website can be a very effective marketing tool but does it work on the mobile device? Make sure it does! • Mobile location based services – Increasingly people will use their mobile device to see what‘s going on in the area, what activities are running to-day etc. It will be important to be part of this conversation.
  36. 36. 35 The Future of Internet Marketing Where this is all going is hard to predict because it is moving so quickly but we can see that broadband access is increasing, mobile device usage is increasing and social net- working is increasing. So that just means more people spending more time online and everybody having access to the internet. 17 Prediction about the future of internet marketing I‘ve listed 17 trends I‘m seeing in the ―internet marketing‖ world. Internet marketing (also called ―make money online‖) is one of the more monied niches online, and as a result it‘s also one of the most innovative. Many products in niches like ―productivity‖ or ―passion‖ or ―blogging‖ or ―lifestyle design‖ and countless others are, at the core, internet market- ing products as well. 1. Your customer’s track record will become more important than yours. More than ever before, you need to have a home run answer to the question how much money do you make and what have you done? That‘s just the beginning, in the coming years it‘ll matter even more how your customers are faring. 2. Niche specific tool sets will be huge. Suites of online tools that empower entre- preneurs will no longer require massive scale to develop, so it‘ll be much easier (and more profitable) to create custom or white labelled tools to fit niche com- munities. 3. Expensive eBooks are dead. I‘m sorry. Stop writing that $97 eBook right now. It‘s not going to work out. Build a real product, then consider the eBook as a mar- keting tool, if necessary. 4. Cultivated and proctored communities will start popping up everywhere. The readers of the TMBA often cite ―100 True Customers‖ as one of our most useful articles. There you‘ll find a pretty clear plan for making $40,000 a year as a con- tent producer. I think this approach will get utilized a lot more in the coming years. 5. $2,000 DVD training courses are dead. You know what I mean– they aren‘t dead, they are like ―Microsoft dead.‖ They‘ll continue to work for people with deep pockets and for those who are in the game. If something like this is your idea of how you are going to get a foothold in a market, I‘m on my way to bet against you.
  37. 37. 36 6. Podcasting is the new blogging. Instead of starting a blog, start a podcast. Re- cently, Pat Flynn reported the number of unique visitors to his blog was surpassed by the number of podcast enclosure downloads of his podcast. (Balla Pat!) I‘m not surprised… 7. Blogs will continue to be the most powerful brand building force new online ventures have. They’ll also continue to be the most resource intensive. So it goes. It‘s no wonder solopreneuers who use blog-marketing as a customer acqui- sition strategy end up just being full time blog-marketers. 8. The market value of chops has never been higher. Podcasts as such powerful marketing tools because even on the 3rd episode of a new podcast, you‘ll have an immediate idea of how much you trust the speaker. You‘ll also have a clear idea of how knowledgeable they are. If you don‘t have chops, don‘t worry, you‘ll just have to buckle down and do some real work. 9. Personal freedom is slowly starting to be articulated as “personal sover- eignty.” That space will explode in the next 5 years. Get in while the getting is good. 10. Your customers will need to use your product and be successful for you to have a sustainable online marketing business. I always thought it was dip- shitty when internet marketers feigned complaint that their customers never ―implemented their product.‖ Those conversations will go the way of the dodo. If your customers ―don‘t implement your product‖ you‘ll ―go out of business.‖ 11. In-person events and training will explode. Events provide a ton of value, it‘s cheaper to move around, and your target market has a more flexible income. Easy call. 12. The daily podcast format will become prominent. James Shremko is already testing it out (take a walk, listen to this episode, and tell me you don‘t run back home looking for a notepad!). People will write me one year from now and ―hey you were right about that daily podcast thing!‖ 13. More and more, content will need to be delivered with high-level consult- ing. No more $2,000 DVDs, instead I‘ll get on the phone with you once a week and walk you through a deliverable. This is way better than some worksheet or video. Even Frank Kern is doing it. 14. More 4th wave internet marketers will emerge. They will be selling you blog networks, software suites, audiences, ad campaigns, e-commerce sites, niche websites, blogs– you name it.
  38. 38. 37 15. University educations will start to look more like internet marketing train- ing, and internet marketing training will start to look more like university educations. They‘ll converge and find a middle ground in the coming decade. 16. If you want to start a blog about entrepreneurship or personal development and you don’t have an angle that gets everyone in the room FREAKING PUMPED and saying they’d buy products from such a publisher… don‘t do it. It‘s getting harder. The good news is that it‘s easier to spend your energy on cre- ating a great premise than it is publishing blog posts into the inter-nether world. 17. Apprenticeship is back. We aren‘t all about internships anymore, but this next decade will be.
  39. 39. 38 Opportunity for consumer & also for business rivals Almost any digital marketer will tell you, increasing customer engagement and conver- sions are their top priorities. Yet many of these professionals have still not tapped all of the opportunities available to make this happen on their sites, leaving disconnect be- tween what they say and what they actually do. Wondering what areas offer some of the greatest opportunities for digital marketers to see the ROI of their efforts? What do they say their priorities are vs. what do they actual- ly spend their marketing budget on? Hot off the presses are the results of the Adobe 2012 Digital Marketing Optimization Sur- vey and a corresponding infographic (see below) that uncover the top five areas that dig- ital marketers should focus on to immediately improve conversion and return on their marketing investments. Survey responses from more than 1,700 digital marketers worldwide, spanning business- to-consumer and business-to-business commerce companies across retail, finance, me- dia, and technology and consumer goods industries, reveal that: Conversion Optimization needs to be given higher priority.  Over 80% of respondents allocate 15% or less of their marketing budget to opti- mization efforts – up only 1% from our 2009 survey. Testing consumer engagement throughout the funnel is critical to optimization.  But more than 50% of the respondents cited testing was still not a company pri- ority. The search box is often the most-used area of a website.  Yet fewer than 50% of respondents are optimizing on-site search results. Marketers are not taking advantage of simple cross-sell or up-sell opportunities.  38% of digital marketers surveyed do not provide any content or product rec- ommendations.
  40. 40. 39 In the burgeoning areas of video, mobile and social, marketers seem to be on the right path:  61% of respondents are focusing on video in 2012 for helping drive conversion.  70% of respondents are focusing on social sharing as a top effective social strat- egy.  The top three mobile strategies marketers plan to focus on this year are mobile optimized sites, mobile apps, and advertising promotions, including bar codes and QR codes. In evaluating this year‘s responses, the following Top 5 conversion opportunities emerged:  Prioritize optimization across your organization as a strategic process – demon- strate small conversion wins to gain support and buy-in for more ongoing optimi- zation efforts.  Use a data-driven approach to optimization – leverage your analytics to better in- form site search results, what content to test and to recommend and what areas to focus on personalizing.  Optimize conversion with video – offer more video content, whether it‘s created in-house or created by your users. Both formats offer visitors with a way to en- gage deeper with your brand and become more educated before deciding to click, purchase or subscribe.  Optimize social engagement – enable content sharing functionality within your conversion funnel and test the placement and messaging of the calls-to-action.  Optimize for all mobile channels – make sure that your tablet experience is laid out for that particular audience and the way they prefer to shop or consume con- tent. Your approach for smartphone users will also be distinct.
  41. 41. 40 Measuring website conservation Conversion metrics are among the most important indicators to measure and monitor. Conversion rates are easy to measure and can be improved by fine-tuning your website; thus every online business should watch these numbers and have Plan B ready in case key conversion rates suddenly plunge. When you measure conversions you are also looking at abandonment – the visitors who got away. Maybe they intended to complete an action but were frustrated during the pro- cess and bailed out. Industry average conversion rates hover around 3 percent. This means only 3 out of 100 visitors complete an intended action. What conversion rates should you measure? There are three basic processes that can be measured for conversion versus abandonment:  Activities that lead to an acquisition.  Activities that lead to gathering important data.  Activities that direct visitor to information that reduces your operational costs (e.g., fewer calls to your tech support group). Each activity should subtly be directing the visitor toward conversion. Before any further analysis can be done, it is important you can identify (1) which processes on your website are candidates for measurement, and (2) how your web analytics solution will achieve these analyses. Ask yourself the following questions when deciding which processes to measure. Yes answers indicate that the process is a good one to measure.  Can visitors contact you if they have difficulty with the process?  Will you be able to collect the appropriate data when visitors complete the pro- cess so that you can retain them in the future?  If visitors have difficulty on your site, can they complete a similar process on a competitor site? Before going into the details of conversion metrics, it is important to note that you are dealing with two types of conversions, your website conversions and your marketing campaign conversions.
  42. 42. 41 Website Conversions Once you have decided which site-wide processes to measure and how to measure them, the following metrics can help you understand visitor success or failure:  Home to purchase – abandonment rate for visitors going through sales path.  Search to purchase – abandonment rate for visitors coming from site search.  Special offer to purchase – effect of various merchandising and pricing options.  Lead generation –abandonment rate when personal data is requested. Marketing Campaign Conversions It is important to measure the effect of marketing campaigns on your website traffic. The following metrics are specific to marketing campaigns aimed at driving traffic to your site.  Campaign conversion rate – effect of traffic from specific campaigns.  Cost-per-conversion – cost effectiveness for specific campaigns.  Campaign ROI -- cost effectiveness for specific campaigns.  Segment conversion rates – track conversion progress over time.  Percent of orders from new and repeat customers – determines effectiveness of marketing or customer retention programs.  New and repeat customer conversion rates – helps understand barriers to online purchases.  Sales per visitor – measures marketing efficiency. Below are the key indicators you should track regardless of business model:  Conversion rates for any process that makes or saves money, or is critical to the customer experience.  Campaign conversion rate for current campaigns, or the most expensive cam- paigns if too numerous.  Cost-per-conversion for the campaigns you selected to monitor.  Segment conversion rates for key or critical group conversions. Below are the key indicators e-commerce sites should track:  Site-wide conversion rate (all purchases to all visits or visitors)  New and repeat site-wide customer conversion rates
  43. 43. 42  Percent of orders from new and returning customers  Average order value, site-wide and for new and returning customers  Sales per visitor (compare to site-wide conversion rate)
  44. 44. 43 List of Top 30 Online e-commerce Shopping Sites in India With people becoming busy with their work and commitments, they are left out with only a little spare time. In addition, with wide availability and usage of smart devices, people find internet as the easiest medium to meet their requirements. This has given immense popularity to online shopping sites in India, numerous online shopping websites are flaunting best deals to lure buyers. According to a recent survey, India ranks at position number three for shopping online and using credit card for online transaction. Indian netizens are now third biggest users of credit cards for making online purchases globally and they are next only to the netizens of Turkey and Ireland. If you also want to make online purchases and want to know about the best sources, you have visited the right place. Here you will find infor- mation about top online shopping sites in India. The best list of online shopping sites along with brief reviews is mentioned below: is the most popular of all Indian online shopping companies, offering genuine products to people. They have huge stock of innumerable products like clothes, music, electronics, books, health products, kid‘s toys and accessories, perfumes, games, movies, home appliances, shoes, stationeries and many more things. The shopping website offers great advantage of faster product delivery and free shipping on ordered products for more than Rs.500. Customers also enjoy the privilege of excep- tional services like payment on delivery or ‗cash on delivery‘. They can also pay on a monthly basis, as EMIs. In case any customer is not satisfied with the products, he or she can even return them and get entire payment back. As one of the notable online shop- ping companies in India, Flipkart also offers 30-day replacement policy. All types of Visa and Master Debit or Credit cards are accepted to initiate the online transaction system.
  45. 45. 44 Dedicated delivery partners of Flipkart take the responsibility for timely product delivery at mentioned addresses. is certainly in the acclaimed list of online shopping websites in India. One of the best customer support services I found in India. The online shopping website is highly popular in offering best quality products of reputed brands. Customers can cater to a wide variety of fashion apparel, footwear, accessories and even jewelleries. They have huge collection of all mentioned items for women, kids and men. The online shopping website strives best to offer highest shopping satisfaction over the internet to all customers from a wide region. They even use cutting-edge technology on their online shopping platform to make it swift for surfing through various product pages. In addition, highly experienced support team provides exclusive service for consumers and tries to solve almost all problems, if any situation demands. is one of the fastest growing online shopping portals offering reliable, trendy and stylish products according to taste of reigning period and fashion concerns of people. They are highly popular as an online shopping portal offering best prices with ex- clusive discount offers. A one-stop online shopping portal, caters to fulfil all requirements pertaining to lifestyle and fashion products. The company is counted in the list of online shopping sites raging the country recently. They even offer variety of branded products through
  46. 46. 45 the online shopping portal. They are primarily reasonable to make online consumers con- scious about brand value of different products of daily utility. From its introduction into the online business world, myntra is dealing in exclusive choic- es of accessories, footwear, cosmetics and apparel from more than 500 reputed inter- national and Indian brands. Notable among them are Biba, Adidas, Inc5, Puma, Nike, Unit- ed Colours of Benetton etc. The online shopping portal is reputed to offer more than 3000 styles of products, fitting requirements of all valued consumers. The customer support service and process of home delivery are one of the swiftest in the business world. They are also one of the leading Indian online shopping companies offering guaranteed 30-day free return of goods from doorsteps of consumers in case of unsatisfactory service. started their online business platform in 2010 under the leadership of Ro- hit Bansal and Kunal Bahl. Presently, they are placed at favourable positions on the list of online shopping sites in India. They offer widest range of products – lifestyle, fashion apparel, accessories, electronics, games, eateries, chocolates, grooming, books etc., for both men and women. The online shopping platform has their service in more than 50 cities across India and also has a record 15 million registered users in the country. The website features more than 3000 brands – national, international and even less famous yet offering quality products. The online store has more than 200 categories featuring more than 250000 products listed with them. More than 25000 products are sold every day. Snapdeal has close ties with reputed courier services that help in faster home delivery process. They even offer free return policy of products, if they fail to meet the expecta- tions of customers. Unlike other Indian online shopping companies, they initiate com- plete refund and even additional courier charges that the consumer bears, if any, while returning the products in an undamaged and unused condition.
  47. 47. 46 Amazon is one of the most reputed name in the world of online shopping for products like eBooks, electronics and others items. The Amazon India website and it services are being tweaked for India and its hugely growing online shoppers. is operated by Ama- zon Seller Services Private Ltd, an affiliate of, Inc. is a Fortune 500 compa- ny based in Seattle, which opened on the World Wide Web in July 1995; and today offers Earth‘s Biggest Selection. They are committed to ensure 100% Purchase Protection for your shopping done on Am- so that you can benefit from a safe and secure online ordering experience, con- venient electronic payments and cash on delivery, easy returns, Amazon‘s customer ser- vice with 24×7 support, and a globally recognized and comprehensive purchase protec- tion provided by Amazon‘s A-to-Z Guarantee. You can find this Fulfilled by Amamzon badge on many product pages. This specifies that the Orders are eligible for FREE Delivery and can be placed using Cash on Delivery. It is being mentioned by Amazon India that the orders which contains products worth Rs 499 or more are only eligible for FREE delivery. In my opinion Amazon have introduced almost all the practical, useful and cool facilities and features on its Indian counterpart. If you have purchased from Amazon India, please share your experiences. You can also share your feedback on the website.
  48. 48. 47 The world‘s largest shopping mall on the Internet. eBay is an online marketplace, where individuals and businesses come together to buy and sell almost anything. You can find everything on eBay. Mobile phones, digital cameras iPods, t-shirts, shoes, candles, furniture, jewellery, watches, handicrafts, kurtas, laptops, perfumes, computers, microwave ovens, toys, baby products, weighing scales, and much more. There are many ways to buy, so you can choose the format that is best for you. Make an instant purchase for products at a fixed price with Buy It Now button. Bid using the exciting auction-style format at the price you are willing to pay. If you are the highest bidder you get the item at your price. If you can‘t find what you want, let sellers know – Post a Want It Now! You can Buy and Sell with Confidence. eBay‘s Feedback system is very popular. Members rate each other based on their experience during a transaction. This is the easiest way to check a member‘s reputation before you trade with them. Using eBay‘s Buyer Protection Program, eBay covers your purchases up to Rs. 50000* (for PaisaPay transactions and up to Rs. 10,000 for non-PaisaPay transactions. eBay‘s Dispute Resolution Center is also very well known. They can help you resolve any issues with your trading partners. is one of the fastest growing top ecommerce sites in India. The company was founded on 2008 under Manu Agarwal. Initially the company served as a search en- gine to provide comparison of product prices and offer services for product research. A year later, they emerged to be an online marketing platform and were able to create a furor in the market. With plenty of items in store, like cameras, tablets, home appliances, mobiles and others Naaptol saw a whopping turnover of more than Rs.10 crore in 2009- 10. One of the top ecommerce websites in India, Naaptol initiates faster delivery of all or- dered products. However they charge a small amount of shipping charges, based on the distance the parcel is addressed. Naaptol also offers alluring points to online customers on ordering different products, which can also be utilized to get attractive discounts at a
  49. 49. 48 later stage. All products are genuine. Naaptol reserves the right to declare products eli- gible for return and refund in case a dissatisfied consumer takes up the case with cus- tomer representatives of the company over telephone within 2 days of receiving their orders. is a fast growing online shopping platform that started its business venture since 2010. They are considered to be a premium online lifestyle shopping website that powered sales of branded footwear over top online shopping sites in India. They at- tained highest success in sales of other product categories varying from accessories, jewellery, mobiles, bags and fashion apparels. runs their own operation of warehousing that helps in fulfilling orders com- pletely through fastest shipping service. They are the best company to offer exclusive choices of products for a wide genre of consumers. They are an authentic company of- fering online marketing service and even deal in products from leading brands directly. They do not sell products that do not have brand authentication. is presently one of the top e-commerce websites in India offering authentic and dedicated support service for valuable customers. They accept payment through online transaction mode and even initiate effective home delivery service.
  50. 50. 49 Yepme, one of the top ecommerce sites in India is popular for selling wide range of watches and shoes. At present, the site is dealing with brands that specialize in manufac- turing accessories like sunglasses, leather belts, fashionable shoes, etc. Young custom- ers are quite fond of this shopping site because the products available here are very trendy and attractive. Lifestyle products like designer costumes, jewelleries are also available here. Cutting edge templates are used in this site so that users can access the site from any gadget, be it a Smartphone or a desktop. Three alumni of IIT or Indian Institute of Technology – Sandeep Sharma, Anand Jadav and Vivek Gaur initiated this site in the year 2010 and from then it has been quite popular. The site mostly target customers of the tier 3 and tier 2 towns where the people can‘t ac- cess products by the reputed apparel brands from the local stores. It is the only online retailing site that organized fashion show of online dealers first time in the year 2011. is a growing online ecommerce platform having their own headquarter at Ahmedabad in Gujarat. The online shopping website especially deals in automobiles, elec- tronic goods, books and lifestyle products. They initiated online business since 2007 and have an employee base of more than 1300. The online retail store is highly popular among prominent list of online shopping websites in India due to their authentic products. The website also features images with higher resolution and functional zoom tool that eventually helps to visualize every product in minute details. They even offer in-depth in- formation about the technical specifications of products making it easier for online con- sumers to choose their desired items easily. Infibeam is highly popular due to an innovative scheme of Magic Box that offers enticing deals through the initiative of BuildBazar. BuildBazar is able to boast implementation of over 10,000 operative stores across internet platform. Magic Box is activated every mid- night and offers two dreamy deals on products from, one of the notable online shopping portals.
  51. 51. 50 is a popular online merchandise catering to fulfil major electronics and household items for online consumers across major locations of the country. One of the most popular online shopping companies in India, Homeshop18 even offers wide collec- tion of fashion apparel at high discounts. They showcase more than 1500 products under Indian and even international brands. The company has close contractual ties with major courier service providers to deliver ordered products across 3000 locations. The online retail store has been a major attraction for consumers across the country due to authenticity of products. They even offer pleasant visuals of products – including detailed video graphic demonstrations and images from a wide range of angles. The online shopping website even offers a wide range of payment option, including net banking, online credit or debit card transaction and facility of cash-on-delivery., like most reputed Indian online shopping companies, even guarantee 100% money back offer, in case of consumer dissatisfaction and if the product is re- turned unused and undamaged within 2-days of delivery. A reputed online shopping retail website having headquarter in Gurgaon, maintains more than 12,000 merchants who are registered with the company. It is one of the top ecommerce websites in India, which deals in more than 2 million products. They
  52. 52. 51 guarantee authenticity of products, warranty and even ensure lowest price. They even have a record of catering to more than 42 million online visitors. The company has even more than 350 registered employees across the country. They offer wide range of branded products to consumers from every corner of the country. initiate free delivery services at the doorsteps of customers through re- puted courier services to nearly 10,000 cities across the country. They even initiate a 30-day return guarantee if unable to meet customer satisfaction. One of the leading online shopping companies in India, accepts online payment through major credit and debit cards, including net banking services. The online shopping website service employs more than 400 personnel for effective handling of the business and is even funded by national institutional investors. IndiaTimes Shopping now tops the list of online shopping websites in India. The site mostly deals in electronic gadgets. What is special about this online shopping site is that the owners offer discount on varied electronic gadgets on the eve of different festi- vals. The site is quite user friendly and can be accessed from hi-tech mobile phones easi- ly. People can visit the site to purchase both new and used mobile phones of reputed brands at considerable price. Along with electronic gadgets, site owners are also now retailing fashion jewelleries, books, lifestyle products etc. introduces special deals, coupons to help customers purchase attractive appliances within budget. As Diwali is approaching, it is the perfect time to visit the site to purchase expensive gadgets like laptops, computers, Smartphones within budget. Shipping facilities and customer care service of the site is noticeably different. This is one of the online gadget shopping sites that offer EMI facility to customers.
  53. 53. 52 Rediff Shopping is among the top India online shopping companies where daily thou- sands of customers visit to purchase different products. It is a one-stop solution that retails everything – from daily-needed objects to exclusive apparels manufactured by top international brands. A huge number of customers visit the site to purchase attractive gift hampers. The site is now dealing with more than 250 brands, both national and inter- national to provide customers wide range of products from the house of top manufactur- ers. The site owners follow only one mode of transaction- cash on delivery, in order to keep up good relation with clients. The owners often to help customers in purchasing expen- sive articles at considerable price introduce special deals or coupons. The site was in- troduced in the year 1999 and is operating quite successfully and creating loyal consum- er base. Present visitor rate for the site is 89.1%. is a competitor of and is among one of the top ecommerce websites in India. They offer a co- creation platform to showcase exclusive products for online consumers. The store came into business in 2007 under the name Gnome. Presently, the company has over 400 retail outlets throughout various cities of the country. They can certainly be considered as one of the largest online retail platform dealing in the business of latest designer and casual clothing apparel and associated accessories for men, women and kids. Among major Indian online shopping companies, is highly sought after by online shoppers who cater for branded clothing and accessories. The company offers special discount offers on a number of branded products on various occasions. They
  54. 54. 53 even have additional discounts for customers shopping through credit or debit cards of major banks. is backed by strong source team to ensure highest class in maintaining standard in quality. They even ensure delivery of products within 2 to 5 business days, after any consumer places orders through online shopping. is one of the top online shopping websites in India. They have abundant stocks of various products associated to lifestyle enhancement, home care, appliances, home décor, furnishing, kitchen, dining and many more. All products are authentic and guaranteed. The online merchandize offers exclusive payment services like pre-payment, easy monthly instalments and even cash on delivery. The company offers fastest shipping and delivery of all products ordered. They even offer huge discount on various festive seasons throughout the year. New customers are also entitled to various shopping discount vouchers amounting to Rs.2000. started operations since 2012 to deliver online shopping experience that customers are bereft of till now. They have even partnered with thousands of merchant partners who showcase their craftsmanship, service orientation and design skills across India. is also one of the renowned online shopping companies that showcases a number of branded products and also offers them on special price that is otherwise not available at open market. The online marketing platform also offers favourable and dedi- cated customer care support service.
  55. 55. 54 is one of the emerging online shopping portals reputed to deal with ex- clusive fashion clothing, apparel and accessories. The online merchandise initiates fast- est product delivery across 8 cities of India, with guaranteed shipping right on the next day of placing orders. They even gift wrap the products as a gesture of effective custom- er service, which is certainly exclusive. The online merchandize portal deals with world reputed brands like Espirit, FCUK, Fossil, Calvin Klein, Adidas, Lee, Steve Madden, Wildcraft, Roxy, Van Heusen, Manchester United, Arrow, Gini&Jony and much more. also offers an effective service through which the customers can track their ordered products once those are shipped. As most reputed online shopping portals, accepts financial transactions through online mode with the help of credit and debit cards. Payment through Net banking service is also accepted. They offer exclusive customer support and look into every problem of customer related to online shopping experience over the portal. Customer queries are entertained from 6 am to 12 midnight. is one of the top ecommerce websites in India that especially deal with kids and baby care products. The site is mostly operating in Asia and deal with reputed Indian and international brands. Kids and baby care products manufactured by reputed compa- nies like Hotwheels, Funskool, Ben10, Pigeon are available here. Other brands that have already tied up with are Barbie, Mee Mee, Disney, Pampers etc. At present, the sourcing team of the site is working with more than 150 national and international vendors to provide customers with exclusive range of products.
  56. 56. 55 Owners of have recently launched another online shopping site, to retail life care products manufactured by both national and international brands. Founders of this online trading site- Supam Maheswari and Amitave Saha have lately raised a fund of $4 million from an equity company named SAIF partners. At present, Firstcry is retailing more than 4000 items. When it comes to top ecommerce shopping websites for new born babies and kids, Babyoye is one name not to forget. This website is a fairy tale dream for soon to be par- ents to new parents and all the baby stuffs are just a click away. They have vast invento- ry of baby products from Diaper and bathing stuff to Clothes, Toys and Books & music. They have tie up with several multinational brands and bring home more than 200 inter- national baby brands like Disney. Being a top ecommerce site in India, they promise bring wide range of Innovative prod- ucts to every parents. They have exceptional customer care and after sales supports which makes them widely popular among the new parents. The company has been formed by Sanjay Nadkarni and Arunima Singhdeod and is registered in the name of Moms Sup- plies Pvt. Ltd. is one of the recognized top ecommerce websites in India dealing in branded fashion apparel for women and men. They offer exclusive stock of premium apparel that
  57. 57. 56 is designed with classy components. The company is highly acclaimed to provide top class lifestyle apparel at extremely reasonable price. They are a traditional fashion re- tailer. They accept payments through major debit and credit cards., one of the notable online shopping companies in India, even offer a number of alluring offers with additional discount facilities through various discount coupons on a number of occasions. All products ordered online are delivered to desired destination within least possible time through dedicated courier services. The company even guarantees full refund in case there appears some defect in the prod- ucts delivered or the customers are unsatisfied with them. In that case, consumers have to return the undamaged products to the company after contacting the customer service personnel over telephone. The return process should initiate within 48 hours of receipt of the products. is probably one of the renowned online shopping portals of fashion wear and associated accessories dedicated for women. The online shopping website has exclusive varieties of clothing, beauty whims, shoes, lingerie, bags and accessories. They have eve- ry item matching the requirements of almost all taste of women. They have exclusive col- lection of handbags, fragrances, jewellery, handbags, high-end clothing and even latest designer fashion accessories from more than 200 reputed brands. As one of the reputed Indian online shopping companies, is highly reputed to bring up fresh product lines exceeding 500 categories every day. The online shopping platform is also reputed to showcase high-street fashion products under the brand KOOVS. They are mostly visited by people having fascination for shimmering dresses, jumpsuits, workplace sleek attire like jeans, jackets, shirts, pants, floral print tops etc. Their exclusive customer support center is highly motivated to lend striking service in case any there is any issue of refunding, cancellation of order, shipment issues etc.
  58. 58. 57 is one of the recognized top e-commerce websites in India dealing in electronics and home appliances. This exclusive electronics mega online store include vast collection of products categorized under varied sections such as phones, comput- ers, entertainment, home appliances, kitchen appliances, gaming, cameras and accesso- ries. They include products from leading manufacturers of different domains in the elec- tronics and appliance sectors., one of the notable online shopping companies in India even provide a number of alluring offers with attractive discounts and deals on numerous occasions. All products ordered online are delivered to desired destination within least possible time through dedicated courier services. Croma allows users to choose from more than six thousand products across diverse categories. All products purchased from the online store enjoy a return policy within 15 days of delivery. Moreover, well trained and knowledgeable advisors help users to make informed purchasing decisions. is an emerging leader of e-retailing industry in India. They are one of the fastest growing e-commerce retailers with high membership base. The online retail- er offers wide range of products of innumerable brands. They are highly popular due to enormous price cuts; almost up to 80% than existing retail price. The e-commerce plat- form, among top online shopping sites in India, gets into partnership with a number of
  59. 59. 58 luxury and fashion brands to bring in variety of items at exclusively lowest prices for a limited period. The company even notifies registered members about upcoming offers through emails, social networking pages and SMS. No membership charge is involved to register. Fashionandyou is a business venture under Smile Group and falls under the list of online shopping websites in India. They are also a part of reputed international organization, Brand Alliance. The sales offer on the online shopping website starts from 10 AM and con- tinues for 3 days, subjected to availability of items. They even offer services of experi- enced customer support executives, in case of any problem regarding delay in shipment or refund issues. ShoppersStop brings limitless possibilities as an online store in India. Amid the presence of numerous online shopping portals, has made a good mark with products from some of the best lifestyle brands. Various national and international brands in kid‘s clothes, women apparel, men‘s clothing, fashion accessories and gifts are available at the online store. Some of the leading brands associated with the store in- clude Calvin Klein, Barbie, Being Human, Levis, L‘Oreal, Ray Ban, Celio, Revlon, etc. It is also a one-stop solution for fashion accessories such as men‘s watches, ladies watches, cosmetics, fragrances, handbags, jewellery, footwear along with home furnish- ing and décor items. Offline stores of Shopper Stop is an established name in India and now its online option is also turning out as one of the top online shopping sites in India. maintains 100% return policy where the dissatisfied customers can return the purchased items with 14 days of delivery.
  60. 60. 59 is one of the top online shopping websites in India acquiring great im- portance. They are perhaps one of the leading online shopping portals offering economic products across all categories. They offer exclusive items of reputed brands from the United States and India. The product range varies over all variants – baby clothing, mo- bile phones, jewellery, watches, office products, computers, home appliances, electron- ics, books, kitchenware, music players and others. is highly recognized for offering incredible deals everyday. Among special deals, mention can be made of ‗weekly deals‘, ‗whacko deals‘, ‗super sale‘ and ‗USA prod- ucts on deals‘. They offer cash-on-delivery service on a number of items. Customer sat- isfaction at every level of online shopping is always maintained. Apart from these, the online merchandize has various products over a range of brands like Morphy Richards, Samsung, Canon, Nikon, Panasonic, Toshiba, LG, Sony etc. Like all top online shopping sites in India all major credit and debit cards are accepted. is one of the acclaimed online Indian online shopping companies offering a range of products over several categories – jewellery, electronics, apparels, kid‘s stuff, home décor etc. They are among the fastest growing Indian online marketing portals offering exclusive branded and non-branded products at huge rebated price. The headquarter of is at Bangalore; they even have regional offices in Gurgaon, New Delhi and Mumbai. The product list of the online shopping portal ranges from mobiles, tablets, women‘s ap- parel, sunglasses, watches, footwear, home furnishing, jewellery, perfumes etc. They ac- cept major cards and even net banking solution for online payment process. Apart from
  61. 61. 60 pre-paid payment process, cash-on-delivery option is also applicable for several regions. They even undertake clearance sales on various occasions at heavily discounted prices. They are among the list of online shopping sites that initiate delivery process within 48 hours of registering the order and payment transaction. They even scrutinize quality check of the product before dispatch. is listed as one of the top Indian online shopping companies offering products at merely throw-away prices. The online company puts up plenty of products for deals that consumers can claim. The deals are opened for specific period. All products are de- livered right at the doorstep of consumers, mainly on free shipping charges. Very few items carry shipping costs along with them. Although they showcase almost all products on their online portal, yet the online company records in sales of clothing apparel for both men and women. The online shopping website started business in 2009. They offer best price on various products like mobiles, pen drives, watches, cameras etc. They have vendors across ma- jor cities. Their major customers are from the metro cities. The company lists branded products, fulfilling expectations of the customers. Tradus, as one of the top ecommerce websites in India, has a stock of more than 10,000 products from over 500 brands. They initiate free home delivery through major courier services. is one of the fastest growing Indian online shopping companies, at- tracting various customers from almost every corner of the country. They are growing rapidly as an exclusive online shopping platform with a wide variety of products touching
  62. 62. 61 almost all categories. The list of products varies widely – lifestyle, toys, fashion apparel, kitchenware, cookware, food, beverages, electronics, furnishings etc. The online mer- chandise has collaboration with a number of companies. Their faster delivery process has also helped in acquiring much accolade than other online merchandises. The online shopping company accepts payment through online transaction by credit and debit cards. The website has radically changed overall online shopping experience through credible customer service and faster delivery service. Expert customer care personnel also initiate process to resolve any matter related to delay in shipping orders. is among the top online shopping sites in India that offer exclusive discount offers on all products throughout the year. is a growing online merchandise. They are one of the evolving online mer- chandises that indulge in retail therapy and offers exclusive online shopping mantra of present times. The online merchandise is a highly convenient platform for shopping, 24 hours a day. Delivery takes place in the fastest possible time. There is a wide range of payment options that make the online platform one of the favourable online shopping companies in India. Presently, the online merchandize offers various products like electronics, consumer du- rable products, music, books, organic food and travel booking services. They also have ranking position in the list of online shopping websites in India. They have their exclusive service across Goa, Punjab, Rajasthan, Bihar, Uttarakhand, Madhya Pradesh, Haryana and Orissa. They strive best to create a perfect environment mixing traditional retail market- ing and online shopping experiences. has over 40000 SKU‘s under their list. They deal in reputed brands and all their products are 100% authentic in nature. The merchandise also has various Trust Points that act as a bridge between the online marketing corporation and consumers.
  63. 63. 62 started their operations as a dedicated online merchandise since 2008. They are recognized as the initial online group-shopping platform of India. As a pioneer of Indian online shopping companies, the merchandise started as local shopping, along with reverse auction marketing division. Presently, eMart Solutions India Private Limited owns the company. The online portal involves one of the most secured online payment transaction methods that help to check frauds and double payments. Payments through online net banking or even through debit and credit cards are initiated. They even undertake safe shipping pro- cess and all products are efficiently packed so that they reach the doorsteps of consum- ers unscratched. Apart from this, the online merchandise also ensures top quality of every product. They deal with branded products. Expert customer support personnel also lay immense importance for acceptance of the online merchandise among innumerable consumers. Being a reputed online shopping portals in India, refunding and replacement of products are also initiated under special circumstances. is one of the top ecommerce websites in India, which is run by Amazon. This site is mainly operated to help customers search and purchase products from both offline and online retailers who are operating in India and are attached to Amazon.Com as
  64. 64. 63 well. Junglee is mostly popular for organizing wide range of lifestyle products and acces- sories and for providing multiple buying options to customers. Amazon makes use of proven technologies to help customers purchase lots of products in hassle free manner. This online shopping site is different from other online shopping portals because Jun- glee only provides customers with tools that help comparing prices being uploaded by both online and offline dealers. Here customers have the option to compare product prices following the dimensions of popularity of the product, its relevance, total market price etc. At present, 1.2 crore products are featured by more than 14, 000 different brands to sell through this website.
  65. 65. 64 SURVEY & OPENION
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  70. 70. 69 UNDERSTAND THE CONSUMER BUYING BEHAVIOUR OF INDI- ANS As part of this internship, I have done a research to understand the consumer buying be- haviour of Indians in the digital era. First, we can understand consumer buying behav- iour, Kotler and Keller defined consumer buying behaviour as ―the study of the ways of buying and disposing of goods, services, ideas or experiences of the individuals, groups and organizations in order to satisfy their needs and wants‖. The main motive behind this research is zero moments of truth (ZMOT) of Google. In 2012 Google done a research to understand the change in consumer buying behavior, for that they have taken samples from U.S, Canada, Mexico, Argentina, Russia, France, Nether- lands, Australia, Poland, Turkey and Brazil. After the research they arrived at a new con- cept called ‗ZMOT‘, which showing the big change in consumer buying behavior in the digi- tal era. In past years marketer believed that consumer get ‗two moments‘ to understand a brand. Marketing efforts at that period will try to create stimulus in customers through advertisements and this stimulus will lead customers toward ‗two moments‘. At that pe- riod one model was coined by P&G in 2005 and CEO said "The best brands consistently win two moments of truth. The first moment occurs at the store shelf, when a consumer decides whether to buy one brand or another. The second occurs at home, when she us- es the brand — and is delighted, or isn‘t."
  71. 71. 70 Let‘s see an example to understand how this model works. Stimulus is advertisement. Dad is watching a football game and sees an ad for digital cameras. He thinks, ―That looks good.‖ First moment of Truth it will happen in the shopping Shelf. He goes to his favourite electronics store, where he sees a terrific stand- up display for that same digital cam- era. The packaging is great. A young sales guy answers all his questions. He buys the camera. Second moment of truth is Experience or Post Purchase behaviour. Dad gets home and the camera records beautiful pictures of his kids, just as advertised. He becomes loyal to the brand. Later in 2012 Google coined a model and named it as ZMOT or Zero Moment of Truth. Google coined this model through research of 5000 shoppers and asked them a simple question, how many sources of information you will collect before making a purchase de- cision? The survey revealed that the average shopper uses 10.4 sources of information, Sti mu- lus Se- con d Mo me nt First Mo- ment of Trut h
  72. 72. 71 ranging from TV commercials and magazine articles, to recommendations from friends and family, to websites, ratings to blogs. ZMOT model of customer buying behaviour is like this. Let‘s take the pervious example; dad purchased the camera after see television ad. But now, after seeing an ad dad will open his laptop and make a search or ask in social net- working sites or visit company site or see customer rating before making an action. Then only first moment of truth and second moment of truth will come. So presence in digital is important for brands, they need to use this platform to convince customers. First Mo- ment of Truth Se- cond Mo men t of Trut h S ti m u l u s
  73. 73. 72 In this ZMOT report Google is advising brands to go for multi-screen marketing. The rea- son for this was ―77% of viewers use another device while they are watching TV‖. So if brands go for multi- screen it will help to create efficient stimulus in customers. This is main motive for doing this research; one more thing is there penetration of inter- net in India. I already mentioned about penetration of Internet in India in this report.
  74. 74. 73 Research methodology Research methodology is a way to systematically solve the research problem. It may be under stood as a science of studying how research is done scientifically. It is a system and in-depth study for any particular subject. Its purpose is to find out answer to ques- tions through the application of scientific methods. It involves collection, analysis and in- terpretation of data. It deals with the application and utilization of data. Topic The selected topic for the research is ―Understands the consumer buying behaviour of Indian in digital era‖ Period of study The study is conducted during the 28th April 2014 to 6th May 2014 Objectives of the study Primary objective  The main objective of the study is to understand the consumer buying journey in Digital era. Secondary objectives  To know affinity in customers for collecting information before pur- chase.  To determine out the media, which is most important in creating stimu- lus in Indians?  To understand the media consumption of Indians.  To figure out how Indian will purchase a product.
  75. 75. 74  To understand post purchase behaviour of Indian Scope This study is useful for determining the consumer buying behaviour of Indians. It can able to help brands to reach their target group through appropriate media. It will present an idea to brands, based on where to invest in achieve their marketing objec- tives. Universe Universe means the total population available for the study. In this study, the universe constitutes all Indian, who have online presences. Sample Sample means a representation of the whole universe by a small population. Samples for this research are under Indian youth and young Indians, who come under 17 to 45 year age groups and who have online presences. Sample size The number of sample units selected from the total population is called sample size. Sample size selected for this study is 200. Among them 146 are males and 54 are fe- males. Tools Tools used for this research is an online questionnaire, which consist of 21 questions.
  76. 76. 75 Data Analysis and Interpretations 1) How do you get information about new Products? 2) Do you Collect information before purchasing the products? 3) What type of information will you collect? Interpretation for 1 to 3: Samples are highly information seekers, 95 % of the sample will do reach before purchase. Only 40% of the samples saying they get to know about a 30% 10% 40% 13% 7% Friends Family Advertisements News Other Sources 95% 5% Yes No 26% 32% 10% 11% 21% Price Quality Attributes Quantity Customer's Experience
  77. 77. 76 product through advertisements, 30% get to know from friends and 10% from family. 32% of samples are collecting information about quality of product the and 26% about price and 21% about customer experience 4) Did you ever purchase from an online site? 5) If yes, then what type of product / services did you purchase online? Interpretations for 4 and 5: 81% of the sample will make online purchases also; mostly they purchase electronic products, followed by fashion and travel accessories through online. 81% 19% Yes No 3% 13% 11% 2% 2% 19% 17% 11% 22% Automotives Gifts Sport equipments Toys Kichen an home items Fashion accessories Travel products Books Electronic
  78. 78. 77 6) Do you watch television? 7) Do you watch television programs through online? 8) Do you read Newspapers? 9) Do you read the News through online? 93% 7% YES NO 53% 47% Yes No 93% 7% YES NO
  79. 79. 78 Interpretation 6 to 9: 93% of the samples are watching T.V. 53% of the samples is watching T.V programs through online portals. 93% are reading newspapers and 74% are reading news papers through online portals. 10) Do you have mobile phone or smartphones? 11) Do you have a laptop or PC? 74% 26% YES No 99% 1% YES NO
  80. 80. 79 12) Do you have a tablet? 13) Do you have an internet connection in any of the above mentioned gadg- ets? 14) When do you use these gadgets? 30% 70% YES NO 96% 4% YES NO 25% 16% 26% 33% Watching T.V Office College With friends
  81. 81. 80 15) What you do with these gadgets? Interpretation 10 to 15:  More than 90% of the sample have can mobile or Smartphone and laptops or PC. While coming to tablets it is low, but it doesn‘t mean no one is using tabs. Still, 30% of samples have a tablet. 96% of samples have an internet connection is any of these gadgets, this showing the penetration of internet in India.  33% of the samples are using these gadgets while they are with their friends. 25% of the samples are using these gadgets while watching T.V. 42% of samples are using gadgets in office or college.  21% use these gadgets for chatting, 16% for surfing and 14% for watch videos & games. 14% 16% 12% 11% 6% 6% 14% 21% Games Surfing Shopping News reading Blogging E- books Watch Videos Chatting
  82. 82. 81 16) Do you ever notice advertisement? 17) If yes, from where? 18) Mention one from of media, which you give more importance? 97% 3% YES NO 22% 35% 17% 14% 6% 6% TV Online Ads (Banner & Videos) Newspaper Magazines OOH Radio 34% 48% 11% 3% 4% TV Online Newspapers OOH Radio
  83. 83. 82 Interpretation for 16 to 18:  97% of the samples are seeing ads, among them 35% of samples noticed ads through online media, 22% on TVC and 17% on Newspapers.  48% of the samples are saying they have trust in online ads, 34 % are saying they have trust in T.V. 19) How do you normally purchase a product? 20)After purchase, what type of experience will you share with others? 21% 22% 10% 6% 11% 4% 7% 19% Research in mobile and purchase from retail shop Research in laptop and purchase from retail shop Research in mobile and purchase from laptop Research and purchase from mobile Research and purchase from laptop Visit the retail shop and purchase from mobile Visit the retail shop and purchase from laptop Visit and purchase from retail shop itself 67% 17% 2% 14% All the above mentioned Good experience Bad experience Nice deal, in terms of price
  84. 84. 83 21) How will you share your experience with others? Interpretation for 19 to 21:  22% of samples will do research on online and purchase from retail shop, 21% of the samples will do research in mobile and purchase from retail shop. But 19% of the samples will purchase directly from a retail shop only.  67% of the samples will like to express their experience with others; it may be a nice deal, good experience or bad experience with product.  37% will share their experience through face to face talk, 32% through social networking sites and 24% through messaging. 32% 24% 3% 4% 37% Social networking sites Messaging Write a blog In company website Face to face talk
  85. 85. 84 FINDINGS  Indian customers are highly information seekers. They collect more information about quality, price and refer customer‘s experiences before purchasing a prod- uct.  Advertisements have high impact for creating stimulus in Indian customers. But this stimulus will get in to action only through opinion leaders.  Indian consumers have high tendency to go for online purchase. They have high affinity to go online for electronic products and apparels.  One of the current trends in Indian youth and young Indians are watching the T.V programs via online portals. May be the main reason is convenience of time, they can watch programs which they had skipped due to some reasons.  The same thing is happening for the newspaper also, people have more affinity towards online news portals. Here's the reason may be they can get news updates very early; they don‘t need to wait for daily newspapers.  In both of these cases, one opportunity is lost for marketer and one opportunity is emerging for them to reach their T.G.  More than 90% of the samples have a mobile or Smartphone and laptops or PC. 96% of samples have an internet connection is any of these gadgets, this showing the penetration of internet in India.  If we take tablet, penetration in Indian is low. But it doesn‘t mean that no one is using tabs. More than 30% of samples have tablet. For brands they are getting three more platforms to reach their T.G and engage them.
  86. 86. 85  33% of the samples are using these gadgets while they are with their friends, so just think about the reach. If one person noticed something which is cool and awe- some they will surely communicate to others.  25% of the samples are using these gadgets while watching T.V; it‘s again a bar- rier for brands which use TVC only. 21% of the samples are using this gadget for chatting and 16% are using for surfing. What they are surfing? It can be about a product, local events or locations...etc.  In this situation, one opportunity is again losing to brands and one opportunity is emerging for brands to reach their T.G.  More than 90% of samples are noticing ads, among them 35% of samples noticed ads through online media, followed by TVC and Newspapers.  48% of samples are telling they give more importance to online ads and 34 % of samples give importance to T.V.C.  From the first part of this research itself, we know that customers are highly in- formation seeker. It may be the reason for high trust in online ads. They can search for more information after seeing an ad or online is the only two way communication channel for customers.  22% of the samples do research through their lap or PC before purchasing a product from the retail shop and 21% do research via mobile.  Most of the Indians prefer to purchase from a retail shop only, but before going to retail shop they will seek information about the product through an online plat- form. Here is actually change happens in consumer buying journey, early times consumer belief a product only after seeing the product in a retail shop.