2. Outlines
1. Introduction
2. Defining communication
3. Importance of communication
4. Communication rights and responsibilities
5. Style of communication
6. Type of communication
7. Elements of communication ,communication process
8. Characteristics of effective communication
9. Characteristics of effective communicator
10. Identifying different Barriers to communication
3. History of communication
• The need to communicate is part of mans inherent being.
Since the beginning of time the human race has
communicated using different techniques and methods.
Many early forms of communication were painting on cave
walls ,use of symbols then developed to writing
communication with using alphabet .
4. History of communication
• Human communication revolutionized with
speech approximately 200,000 years ago,
Symbols were developed about 30,000 years
ago, and writing about 7,000 years ago
5. Introduction to communication
The means of communication are usually spoken or
written words, pictures or symbols. But we also give
information through body language, gestures, and
looks, facial expressions can show how we feel and
what we think about an issue or another person.
7. What is communication ?
• Process of sending and receiving verbal and
non verbal messages from individual to
another or to a group of people .
8. Importance of communication
• To establish nurse -patient (teacher & learner
relationship.
• To be effective in expressing interest /concern
for patient /family .
• To provide health care information.
• defines human personality
9. Type of communication
• Verbal communication
The encoding of messages into words, either written or spoken,
It Includes: sounds ,words, languages ,speaking
• Non verbal communication
The encoding of messages by means of facial expressions, body language,
and styles of dress ,tone of voice ,body language .
10. Examples :
doubts the speaker’s words! He is telling the lie!
16. Communication Key Elements
1. Message
2. sender
3. Channel
4. Receiver
5. Feedback
6. Encoding _decoding
7. Competence (the ability to communicate
effectively )
17.
18. Characteristic of effective
communication
Effective communication requires the sender to:
• Know the subject well
• Be interested in the subject
• Speak at the level of the receiver
• Choose an appropriate communication channel
• Skilful in non verbal &verbal communication .
• Ability to show empathy and encourage others.
19. CONT characteristic of effective
sender
• Confidence
• Flexibility
• Tolerance and patience
• Skills in asking questions and listening.
• Be able to Acknowledge important points .
• Use Summarizing & repetition .
• Ability to observe and interpret behavior of
other people.
• Ability to use language that other people
understand.
21. Characteristic of effective
communication
Effective communication requires the message
to be:
• Clear and concise(using few but exact words )
• Accurate
• Relevant to the needs of the receiver
• Timely
• Meaningful
• Applicable to the situation
23. Characteristic of effective
communication
The receiver should:
• Be aware, interested, and willing to accept
the message
• Listen attentively
• Understand the value of the message
• Provide feedback
24. Barriers to communication
• Language
• Values and beliefs
• Sex/gender and age
• Economic status
• Educational level
• Information overload
• Defensiveness
• Attitude
• Improper Timing
• Mistrust
• Relationship between sender and receiver
• Selective perceptions
• Environmental factor such as noise
25. Characteristics of effective
communicator
An effective verbal communicator:
• Clarifies
• Listens
• Encourages empathically
• Acknowledges
• Restates/repeats
26. Characteristics of effective
communicator
An effective nonverbal communicator:
• Relaxes
• Opens up
• Establishes eye contact
• Using different voice tones .
• Shows appropriate facial expressions(supporting verbal message )
• Personal Appearance- Always be neat and clean in appearance
this will make a good impression on others .
• Posture and Gait.
27. for example :
. I am listening and paying attention'. 'I'm so not interested in being here
28. Summary
• Effective communicator must be effective in
verbal and non verbal communications .
“To effectively communicate, we must realize
that we are all different in the way we
perceive the world and use
this understanding as a guide to our
communication with others.”