Personal Information
Organization / Workplace
Sydney, Australia Australia
Occupation
Customer Experience & Product Strategy Specialist
About
With over 16 years in the internet industry, I bring a wealth of experience and knowledge across a number of fields to make me an invaluable member of the team.
With a strong technical beginning in Electronic Engineering and software development, I have accumulated extensive experience across user, customer and service experience design, digital strategy, innovation as well as product strategy, management and development. I also have experience managing projects and teams and I am a skilled facilitator and coach.
My experience is on both agency and client side, both large corporates and small 5 person companies and startups. Through this, I have developed well-rounded insight into ho...
Tags
user experience strategy
product design
outcomes
product
product management
ux strategy
competition
competitors
customer requirements
requirement analysis
requirement
jtbd
user experience
jobs-to-be-done
ux
See more
Presentations
(1)Likes
(30)The Business Case For (Or Against) Service Design — Service Design Network 2011
brandonschauer
•
10 years ago
Jobs To Be Done Workshop
Andy Fallshaw
•
14 years ago
Lean Startup for Agile Product Management
Proyectalis / Improvement21
•
10 years ago
Mentoring Collaborative UCD
Patrick Kennedy
•
16 years ago
Best Practice Information Architecture
Patrick Kennedy
•
16 years ago
Aplplying Jobs To Be Done To UX Strategy
Jim Kalbach
•
9 years ago
How aesthetics / beauty and usability influence each other in web design
Matthias Schreck
•
9 years ago
What is news?
CubReporters.org
•
14 years ago
What is strategy?
Dr. Marc Sniukas
•
14 years ago
Better Ideas Faster: How to Brainstorm More Effectively
David Sherwin
•
13 years ago
Artificial emotional intelligence - Giles Colborne
cxpartners
•
12 years ago
Design Principles: The Philosophy of UX
Whitney Hess
•
12 years ago
Ideation and Design Principles Workshop
Dan Saffer
•
14 years ago
Backcasting - IA Summit 2007 Session Presentation
Matthew Milan
•
17 years ago
Backcasting 101
Matthew Milan
•
16 years ago
Core+Paths: A Design Framework for Findability, Prioritization and Value
Are Halland
•
17 years ago
Open Service Design
Giulia Piu
•
13 years ago
Beyond User Research
Louis Rosenfeld
•
13 years ago
Experience strategy with UX designer as protagonist
Anthony Colfelt
•
13 years ago
Rethinking the Mobile Web by Yiibu
Bryan Rieger
•
13 years ago
UPA2007 Designing Interfaces Jenifer Tidwell
nikrao
•
14 years ago
Poke Me - Influence Of Social Web
Daniel Szuc
•
14 years ago
In Context
Aynne Valencia
•
14 years ago
Redux Of The Equaliser
Gary Barber
•
14 years ago
The Uncanny Valley - UX Australia
Ruth Ellison
•
14 years ago
Ka-chunk! When customer experience design fails and how to avoid it
Joel Flom
•
14 years ago
Improving Dashboards with open content sharing
Lachlan Hardy
•
14 years ago
Selling UX
Daniel Szuc
•
14 years ago
Proposal for UXAUSTRALIA
itsmesrl
•
14 years ago
Personal Information
Organization / Workplace
Sydney, Australia Australia
Occupation
Customer Experience & Product Strategy Specialist
About
With over 16 years in the internet industry, I bring a wealth of experience and knowledge across a number of fields to make me an invaluable member of the team.
With a strong technical beginning in Electronic Engineering and software development, I have accumulated extensive experience across user, customer and service experience design, digital strategy, innovation as well as product strategy, management and development. I also have experience managing projects and teams and I am a skilled facilitator and coach.
My experience is on both agency and client side, both large corporates and small 5 person companies and startups. Through this, I have developed well-rounded insight into ho...
Tags
user experience strategy
product design
outcomes
product
product management
ux strategy
competition
competitors
customer requirements
requirement analysis
requirement
jtbd
user experience
jobs-to-be-done
ux
See more