1. WHO WE ARE HOW WE OPERATE HOW WE WILL GET THERE OUR ROADMAP WHAT WE DO: PEOPLE & MANAGEMENT: Business Name: OUR GOAL: REVENUE GOAL: CUSTOMER GOAL: PROCESS GOAL: PEOPLE GOAL: KPI: KPI: KPI: KPI: 2009/2010 GOAL: PROCESSES & SYSTEMS / TECHNOLOGY: MONTHLY WEEKLY DAILY MANAGEMENT TOOL OUTCOME WHAT APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR OUR PROGRESS KPI CURRENT TARGET PROGRESS OUR COMPETITIVE ADVANTAGE/VALUE PROPOSITION: OUR CUSTOMERS ARE: OUR PHILOSOPHY: