Genpact is the largest employer for business services in Romania, employing over 2,500 people across multiple sites. It provides a wide range of business process outsourcing services including finance and accounting, customer service, and IT support. Genpact focuses on developing its employees through extensive learning and career growth opportunities while also giving back to local communities through charitable activities and volunteering.

1. We are the
largest employer
& talent developer
for Business Services
in Romania.
Genpact’s way
of Growing our People
• Extensive Learning Opportunities
• Career Growth Opportunities
• Continued Investment in Community
• Global Leadership Programs
• Employee Focused Benefits
• Rewards & Recognition
Our Promise
• Learning. Growing. Succeeding.
Opportunities
• Develop an outstanding career
• Challenging and diverse growth perspectives across the
globe
• Build in-depth process knowledge and soft skills
Our Employees
• Passionate about learning
• Eager to build expertise towards customer success
• Collaborative across industries and around the globe
Our
Values and Beliefs
Teams Work,
Boundaries Don’t
We Succeed When Our
Customers Succeed
We Grow
When Our People Grow
Energy and Focus Transform
Challenges into Opportunities
Outstanding Execution
Delivers Impact
Innovation Keeps Us
Ahead of the Curve

2. • Genpact is a global company, headquartered in New York
and listed on the NYSE in 2007 (G).
• Our mission is to help clients become more competitive by
making their enterprises more intelligent.
• We work for hundreds of global clients, out of which more
than 25% of the companies listed in the Fortune 500.
• We have over 67.000 employees worldwide. In Europe we
grew to 4.000+ employees.
• We run operational centers in 6 European countries
(Romania, Poland, Czech Republic, Slovakia, Netherlands and UK).
• We are a global leader in F&A services. We design, run and
transform business processes and deliver significant impact
to our clients by combining process, analytics and
technology.
• In Europe we deliver services ranging from F&A,
Procurement, IT Support and Customer Service to HRO and
Business Consulting/ Re-engineering.
• We extensively use Lean and Six Sigma methodology in
transforming business processes.
• We have the largest number of Lean & Six Sigma certified
employees across all company levels.
• We take constant care and interest towards the education,
development and professional success of our employees
(60% internal promotion rate; opening the first Europe
Learning Center; dedicated program for fresh university
graduates – Gateway).
• We proudly support education @work – co-financing
renowned certifications such as ACCA, CIMA, PMP, ITIL,
TAPN, TARN, SPSM.
• We are the largest international provider of business services
in Romania for global customers
• Over 2,500 employees work in Romania (Bucharest and
Cluj-Napoca) for more than 40 multinational companies,
delivering services in 20 foreign languages
• Bucharest: 1st
center opened in 2005, 2nd
center launched in
2012
• Cluj-Napoca: 1st
site opened in 2007, 2nd
center launched in
2010; new office opened in 2014
• We provide a wide range of services:
Finance and Accounting, Order to Cash, Source to Pay, IT
Services & Product support, Human Resources Operations,
Customer Services, Collections
Genpact Globally/Europe Genpact in Romania
• Outsourcing End - User of the Year - Momentive with
Genpact - European Outsourcing Association 2013
• Excellence in People & Communications Genpact - Astra
Zeneca - Shared Service and Outsourcing Network Europe
2012
• Outsourcing End - User of the Year - Merck with Genpact
- European Outsourcing Association 2012
• Innovation in Outsourcing: Genpact Smart Enterprise
ProcessesSM, 2012
Genpact is the largest employer and talent developer for
Business Services in Romania. 2015 represents the 10th
year
of success in Genpact’s history in Romania.
Our journey had several milestones: continuous growth for our
business in Romania, over 2,500 job opportunities created,
state of the art learning and development framework for our
employees, the first European Learning Center opened in
Bucharest in 2014.
Looking back, we are pleased with our accomplishments and
excited about future plans.
Awards
Pascal Henssen
Senior Vice President and COO, Americas, Europe and Africa
Romania CSR Highlights 2014
40+
CSR &
Sports Events
900+
Volunteers
3.300+
Volunteering
Hours
58.975€
United Way
Gold Partner
Employability & Education
• Book Collection / Cluj-Napoca
500+ books donated to compile a library
• Book Collection / Bucharest
60+ books donated from various domains
Healthcare
• Blood Donation
177 Donors (both in Cluj-Napoca and in Bucharest)
40+ Liters of blood donated
Inclusion
• Habitat for Humanity
100+ Volunteers
Houses built for 15 disadvantaged families
Environment
• Tree Planting / Cluj-Napoca
260+ trees planted in less than 4 hours
25+ volunteers
• Let’s do it Romania / Bucharest
35 volunteers
40 litter bags gathered from Snagov Forest