The document discusses the concept of a "responsive organization" and how organizations need to transition from an efficiency focus of the Industrial Age to being more responsive in the Connected Age. It advocates for embracing experimentation, autonomy and transparency over planning, control and secrecy. It provides examples of how companies can apply these principles in areas like innovation, customer service and leadership. The document encourages readers to share how these ideas can make their own organizations more responsive.

1. www.yammer.com
@yammeradam | #responsiveorg
THE RESPONSIVE ORGANIZATION
ADAM PISONI | Co-Founder, Yammer

3. INDUSTRIAL AGE

4. INFORMATION AGE

5. CONNECTED AGE

6. OLD WORLD vs. NEW WORLD

7. RESPONSIVENESS
EFFICIENCY
VS

8. THE RESPONSIVE
ORGANIZATION

9. UN-LEARN
THE PAST

10. RESPONSIVENESS
EFFICIENCY
VS

11. EFFICIENCY
RESPONSIVENESS
Planning
Control
Secrecy
RESPONSIVENESS
EFFICIENCY
VS

12. EFFICIENCY
Planning
Control
Secrecy
Experimentation
Autonomy
Transparency
RESPONSIVENESS

13. A COMMON PROBLEM…

14. Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS

15. Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS

16. Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS

17. APPLYING THE FRAMEWORK
INNOVATION
CUSTOMER
SERVICE
LEADERSHIP

18. APPLYING THE FRAMEWORK
INNOVATION
CUSTOMER
SERVICE
LEADERSHIP

20. Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS

21. HACK DAY

22. Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS

23. APPLYING THE FRAMEWORK
INNOVATION LEADERSHIP
CUSTOMER
SERVICE

24. CUSTOMER
SERVICE

27. Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS

28. APPLYING THE FRAMEWORK
INNOVATION
CUSTOMER
SERVICE
LEADERSHIP

29. DAVID THODEY

30. APPLYING THE FRAMEWORK
INNOVATION
CUSTOMER
SERVICE
LEADERSHIP

31. TRANSFORMATION
CHALLENGING
IS

32. Build a coalition Communicate Experiment
DRIVE TRANSFORMATION

33. INDUSTRIAL
AGE
INFORMATION
AGE
CONNECTED
AGE

34. JOIN THE MOVEMENT
http://www.slideshare.net/responsiveorg
#responsiveorg
www.theresponsiveorg.com

35. INSTRUCTIONS
http://www.slideshare.net/responsiveorg
#responsiveorg
1. Download this Powerpoint from Slideshare.net/responsiveorg
2. Add your own stories to the Powerpoint, to make it relevant for your organisation
3. Share your version of the presentation by uploading it to Slideshare with the
#responsiveorg hashtag
4. Tweet us @responsiveorg with the #responsiveorg hashtag, to share with us how
your presentation went!
www.theresponsiveorg.com