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November 7, 2007 Reputation Management Crisis Communication Planning, Response and Recovery Ellen Hartman  President,  Fitzgerald + C0 Public Relations [email_address] 404 266 7561
Today’s Discussion ,[object Object],[object Object],[object Object]
Attributes of a Crisis ,[object Object],[object Object],[object Object],[object Object],[object Object]
Goals of Crisis Communications Be equipped to quickly and accurately address any existing issue that has the potential to threaten reputation Build a network of advocates on your behalf, both internal and external Prevent an issue from escalating to a crisis Minimize the long-term impact of a crisis
Crisis:  The First 24 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Crisis Communications Cycle Pre-crisis Predict, Prepare, Prevent Response Act and Communicate Recovery Rebuild relationships Learn React Act
Pre-Crisis:  Issues Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Crisis:  Response Principles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Crisis Communication Is An Art, Not A Science ,[object Object],[object Object],[object Object],[object Object]
Reputation Recovery ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reputation Recovery  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reputation, A Key Corporate Asset ,[object Object],[object Object],[object Object]
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November 7, 2007 Reputation Management Crisis Communication Planning, Response and Recovery Ellen Hartman  President Fitzgerald + CO Public Relations  [email_address] 404 266 7561

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Reputation Management: Crisis Communication Planning, Response and Recovery

  • 1. November 7, 2007 Reputation Management Crisis Communication Planning, Response and Recovery Ellen Hartman President, Fitzgerald + C0 Public Relations [email_address] 404 266 7561
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  • 4. Goals of Crisis Communications Be equipped to quickly and accurately address any existing issue that has the potential to threaten reputation Build a network of advocates on your behalf, both internal and external Prevent an issue from escalating to a crisis Minimize the long-term impact of a crisis
  • 5.
  • 6. Crisis Communications Cycle Pre-crisis Predict, Prepare, Prevent Response Act and Communicate Recovery Rebuild relationships Learn React Act
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  • 14. November 7, 2007 Reputation Management Crisis Communication Planning, Response and Recovery Ellen Hartman President Fitzgerald + CO Public Relations [email_address] 404 266 7561