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Managing Remote Teams

Best practices for managing digital team channels and spaces

Managing Remote Teams

  1. 1. Managing Remote Teams: Advice for Thriving Together Online
  2. 2. About The Community Roundtable At the Community Roundtable, we collaborate with clients to implement proven, practical strategies for better communities. Clients rely on our models, research, and peer networks to take their communities to the next level. Research Frameworks, Benchmark and Community ROI Models Advisory Services
  3. 3. Topics we’ll cover 1. Support change, adaptation, and flexibility 2. Create teamwork routines 3. Institute Working Out Loud 4. Mix work and fun 5. Manage staff and conflict @rhappe
  4. 4. • Actively give permission to take time and space to juggle and adapt • Check-in individually as ask how people are feeling • Be aware and sensitive to people’s situations • Create space to talk about anxiety • Offer/Remind staff of other support resources Support change, adaptation, and flexibility People are anxious and stressed – don’t ignore that @rhappe Support Change
  5. 5. Team Meetings Text Stand-up, updates Update/Report Ask Me Anything 60-Min Default 15- or 30-Min Default Private Exchange Public/Team Update Consensus Accountability & Responsibility Passive Conflict Explicit Discussion Think Differently About Schedules Routines
  6. 6. Create space and prompts to reinforce Spaces, habits, and modeling • Gratitude • Wellness • Social plans Reminders • Calendar invites • Habits Encourage a Buddy System • Check-ins • Workout/Eating Buddies @rhappe Routines
  7. 7. Daily Ideas • Morning and Evening Greetings • Daily 15-minute stand up meeting • Red/Yellow/Green mood status • What’s giving people energy/What’s draining their energy • Virtual lunch dates • Keeping a video channel open to co-work Weekly Ideas • 3 Frogs • PPP (Progress-Plans-Problems) • Virtual Happy Hour Routines and Prompts @rhappe Routines
  8. 8. Structure Matters – Literally Create Space • Channels for major initiatives & projects • Functional channels • Product/Service channels • Social • Behavioral channels • Shoutouts • ProTip • Goodreads • Flip_That_Sh*t Modeling & Questions Help • Update as you start and stop work • Share ideas and interesting articles • Make feedback the rule, not the exception Working Out Loud @rhappe W orking Out Loud
  9. 9. Some examples #flip_that_shit #shoutout #protip
  10. 10. Approaches to Working Out Loud W orking Out Loud
  11. 11. Events • Secret Santa • Happy Hour • Tea Time Habits • Custom Emoji • Sharing pets, food, vacation pictures Mixing Work & Fun @rhappe W ork & Fun
  12. 12. Managing Staff • Connect weekly • Ask questions • Encourage questions • Backchannel Negotiating Conflict • Seize the moment for feedback • Get on video • Ask how the person is feeling • Take a break/mental health afternoon/etc Managing Staff & Conflict @rhappe M anagem ent
  13. 13. Delay Creates an Opportunity • Clarity • Conciseness • Incremental/Agile work • Discussion Transparency is a gift • Prompts us to think more carefully • Encourages us to treat everyone equally • Includes everyone Asyncronicity allows for flexibility • Team members can juggle & manage their schedule with less stress • Meetings don’t need to be jammed in when everyone is available Digital Encourages Direct Communication @rhappe M anagem ent
  14. 14. Issues get addressed immediately • Less wasted work • People learn to respect and accept differences • Emotional environment is calm • Feedback is the norm, not the exception Trust is higher • No hidden agendas • No paranoia due to missing feedback • Better relationships Direct Communications Improves Productivity @rhappe M anagem ent Tips and Tricks “That doesn’t work for me” “How do you feel about x?” Reflection helps articulate reasoning Don’t resolve conflict for others
  15. 15. Recommendations 1) Be human first 2) Find creative and light ways to stay connected 3) Set explicit expectations together 4) Focus on clarity, collaborative approach, and commitments 5) Muster courage to be direct @rhappe
  16. 16. Interested in Learning More? https://the.cr/SOCM2019 ExploreListen Fridays at 1pm EST www.communityroundtable.com Subscribe www.communityroundtable.com Discussion of leadership, learning, innovation, and communications
  17. 17. Further Reading and Resources 1. Managing Teams that are Suddenly Remote – The Community Roundtable Blog 2. Working in a coronavirus world: Strategies and tools for staying productive – Dion Hinchcliffe, ZDNet 3. How to Work From Home Without Losing Your Mind - Wired 4. No matter why you're WFH, snack breaks and boundaries are your friends. 5. How to Manage Remote Direct Reports – Rebecca Night, HBR 6. How to Manage Remote Teams Effectively – Society for Human Resource Managers (SHRM) 7. Creating an Online Classroom – Stanford Online Highschool 8. Five Can’t Miss Community Programming Ideas – The Community Roundtable eBook

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