Personal Information
Organization / Workplace
Milan Area, Italy Italy
Occupation
Managing Director at Accenture
Industry
Consumer Products
About
Currently I am working as Account / Delivery Managing Director, responsible for achieve the Client’s needs and monitor service’s performances (SLAs), based on Client feedback. As Operations Manager, I am responsible to find innovative ways to manage processes and people, in order to improve quality and productivity levels, enabling the organization to “rotate to the new” with positive impact on the Client Satisfaction and Team Performance. Daily responsibilities also include managing and coaching a large team, across multi-sites (around 200 head counts, Italy and offshore), improving motivation and unlocking talents, upgrade technology ecosystem, applications (as CRM), digitize ...
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Personal Information
Organization / Workplace
Milan Area, Italy Italy
Occupation
Managing Director at Accenture
Industry
Consumer Products
About
Currently I am working as Account / Delivery Managing Director, responsible for achieve the Client’s needs and monitor service’s performances (SLAs), based on Client feedback. As Operations Manager, I am responsible to find innovative ways to manage processes and people, in order to improve quality and productivity levels, enabling the organization to “rotate to the new” with positive impact on the Client Satisfaction and Team Performance. Daily responsibilities also include managing and coaching a large team, across multi-sites (around 200 head counts, Italy and offshore), improving motivation and unlocking talents, upgrade technology ecosystem, applications (as CRM), digitize ...