Small business development presentation

1. Presented by
Richard Blades
Business Consultant & Trainer

2.  Services
 Customer service
 Systems management

3.  The set of activities that
creates goods and services
by transforming inputs into
outputs.

4. Inputs Process Outputs
•Labour •Productivity •Goods & Services
•Capital increase depends
•Management on mix of inputs

5.  Repair and  Real estate
maintenance  Education
 Government  Legal
 Food and lodging  Medical
 Transportation  Entertainment
 Insurance  Professional
 Trade occupations
 Financial

6.  Establishing effective relationships with
customers
 Respond appropriately to customers
 Communicate information to customers
Blades & Blades c2011

7.  About 40% of all  Plant manager
jobs are OM.  Purchasing director
 Quality assurance
 Supply chain
manager
 Etc.

8. Organization(s)
Operations Finance Marketing

9. Dell Factory Tour

11. Marketing Delivery

12. Transportation Management Services

13. Product,
Location, Quality,
Layout, Process
Human
Resources
Supply Chain,
Inventory,
Scheduling,
Maintenance
Competitive Advantage

14. Overexpansion
Underestimating Poor capital
the competition structure
Ineffective
marketing and
Reasons Overspending
small
self promotion
Failure to
businesses
Lack of reserve
fail
change with
funds
times
Inadequate Bad business
business plan location
Poor execution
and internal
controls

15. The Blades Business Cycle
Team
•Customer Care
Administration Marketing
•(Accounts Customer •(Identifying prospects
Service & Satisfaction, & developing leads)
Delivery)
Sales
•(Sell product/Service)

16.  Operations Management – Heizer & Redmer
 Entrepreneurship – Kuratko & Hodgetts

17.  Contact Details:
 Blades & Blades Consultancy Services
 T. 246.420.4826
 E. info@bladesandbladesconsultancy.com
 W. www.bladesandbladesconsultancy.com
 Twitter: http://twitter.com/richieb93
 LinkedIn: http://www.linkedin.com/in/richieb